Study Questions Flashcards
What registration form would you select to see patient information at a quick glance?
Interactive Face Sheet
What does it mean if the PRI? Column is blank on the provider’s schedule?
Slot is public
One of the slots on the provider’s scheudle is blue. What does that tell you?
Some of the regular openings were used, but there are still some available
What color slot does overbook security allow you to schedule into?
Yellow
True or False
You should always check to see if a ptaient has a a record in the system before creating a new one
T
How do you begin scheduling an appointment using the snapboard
Click on a time slot
Pathway is Epic Menu to Scheduling to Snapboard
True or False
When creating a dependent patient, you have the option to pull some of the information from an existing patient
T
What toolbar button do you click to begin transcribing an order
Orders Only
Define the term pool
A predefined group of resources used to schedule a patient
What is a block
Time reserved for a particular patient or visit type
What is a patient workqueue
A list of appointments and admissions that have errors or that meet certain criteria
True or False
After you confirm an appointment, the appointment will remain on the confirm appointment report until you manually remoave it
F
What are sequential appointments
Two or more appointments scheduled in the same entry process
What is a panel
A group of predefined visit types that are typically scheduled together
What do asterisks indicate on the Wait List report
That the patient is willing to see more that one provider for the wait list appointment
True or False
Hospital accounts can be linked to multiple visits
T
From the Referral Action activity, how can you tell which referral has been assigned to an appointment
A green check mark appears next to appointment
What three pieces of information can be pulled into the Appointment Entry from a referral
The appointment notes, the provider and the department
True or False
A Sequential appointment is also considered a panel
F
True or False
Only advanced visit types (visit with pools attached) can be part of a panel
F
When you Sign In a patient, her status changes from Scheduled to
Present
Cancel: Original appointment is/is not canceled. Patinet will/will not come back for another visit
is/will not
Reschedule: Originalappointment is/is not canceled. Patinet will/will not come back for another visit.
is not/will
Why might pools be useful for schedulers?
Pulls in all resources possible for scheduling with out manually entering
How can you tell a HAR has been assigned?
created (seen in headers)
What are the four minimal pieces of information needed to make an appointment?
- Department 2. Visit Type 3. Provider or Resource 4. Start Search on Date
Why might the Registration activity open when you Check in a patient?
The patient is missing and or not verified demographic, guarantor, or coverage information
When you check in a patient, her status changes from Scheduled to…
Arrived
How can you tell if an appointment has been altered using the End of Day Status list?
The appointment is highlighted in red on the Department Appointments report
T/F: You can schedule a Follow-Up appointment at Check Out.
T
What is the MSPQ? What is it used for?
It the Medicare Secondary Payor Questionnaire. It is used for determine if medicare should be he primary payor for an account
T/F: When you schedule a Walk In appointment, the system selects the next open tie slot on the provider’s schedule for you.
T
What security is needed to schedule into time marked unavailable?
Override
Why do you need to enter dates when the patient wants to use a temporary or confidential address?
So the system knows when to use each address
Define verification
Process of making sure all necessary information is present
T/F: The permanent address is where the patient will receive statements,
False (the guarantor is received bills)
When you begin adding a guarantor account for a patient, what account type is selected by default?
Personal/Family
What is the effect of clicking PULL INFO on the Edit Contact Information window?
Pulls patient demographic information and phone in
What do yield signs indicate in the system?
Necessary but not required information
Jennifer is a patient in your organization. While she’s scheduling her appointment she lets you know she is going to be staying with her sick grandmother for the next two weeks. She wants any appointment information sent to her grandmother’s address. How can you set this up?
Set up temporary address in the demographics form under the temporary address tab Make the time available for two weeks
What is the difference between the home workspace and the patient workspace?
Home workspace is the initial workspace a user sees once signed into Hyperspace. It shows user specific information. Patient workspace display patients related information
What are four elements required in order to schdule an appointment on the Make Appointment Form?
- Provider/Resource 2. Department 3. Visit Type 4. Start Search On
You need to schedule an appointment two weeks form today. What are two date shortcuts you could enter in the Start search on field?
t+14 or w+2
What does it mean if a slot is yellow on the provider’s schedule?
There is an Overbook slot available
What happens when you click Accept on the Appointment Review window?
Schedules the appointment
What do the colors on a provider’s schedule mean?
Green-Open time available for scheduling, Blue - Multiple time slot with open times for scheduling, Yellow - Overbook available, Gray - Time Held, Red (multiple reasons depending on number (+,-, 0, or none) - time unavailable
What is the difference between guarantor and guarantor account?
- Guarantor is the person who is financially entity who is financially responsible for a patient. 2. Guarantor account is a record that stores information about a guarantor
Why is it important to search for an existing patient records before creating a new one?
To avoid creating duplicate records
How can you quickly make an appointment from the snapboard?
Double click on the available time slot
When creating a guarantor account for a patient under the age of 18, who does the system suggest should be the guarantor of the account?
It doesn’t suggest anyone. Must manually enter
T/F: You can attatch a patient to another patient’s existing guarantor account.
T
