Study Questions

Question 1

What registration form would you select to see patient information at a quick glance?

Answer 1

Interactive Face Sheet

Question 2

What does it mean if the PRI? Column is blank on the provider’s schedule?

Answer 2

Slot is public

Question 3

One of the slots on the provider’s scheudle is blue. What does that tell you?

Answer 3

Some of the regular openings were used, but there are still some available

Question 4

What color slot does overbook security allow you to schedule into?

Answer 4

Yellow

Question 5

True or False

You should always check to see if a ptaient has a a record in the system before creating a new one

Answer 5

T

Question 6

How do you begin scheduling an appointment using the snapboard

Answer 6

Click on a time slot

Pathway is Epic Menu to Scheduling to Snapboard

Question 7

True or False

When creating a dependent patient, you have the option to pull some of the information from an existing patient

Answer 7

T

Question 8

What toolbar button do you click to begin transcribing an order

Answer 8

Orders Only

Question 9

Define the term pool

Answer 9

A predefined group of resources used to schedule a patient

Question 10

What is a block

Answer 10

Time reserved for a particular patient or visit type

Question 11

What is a patient workqueue

Answer 11

A list of appointments and admissions that have errors or that meet certain criteria

Question 12

True or False
After you confirm an appointment, the appointment will remain on the confirm appointment report until you manually remoave it

Answer 12

F

Question 13

What are sequential appointments

Answer 13

Two or more appointments scheduled in the same entry process

Question 14

What is a panel

Answer 14

A group of predefined visit types that are typically scheduled together

Question 15

What do asterisks indicate on the Wait List report

Answer 15

That the patient is willing to see more that one provider for the wait list appointment

Question 16

True or False

Hospital accounts can be linked to multiple visits

Answer 16

T

Question 17

From the Referral Action activity, how can you tell which referral has been assigned to an appointment

Answer 17

A green check mark appears next to appointment

Question 18

What three pieces of information can be pulled into the Appointment Entry from a referral

Answer 18

The appointment notes, the provider and the department

Question 19

True or False

A Sequential appointment is also considered a panel

Answer 19

F

Question 20

True or False

Only advanced visit types (visit with pools attached) can be part of a panel

Answer 20

F

Question 21

When you Sign In a patient, her status changes from Scheduled to

Answer 21

Present

Question 22

Cancel: Original appointment is/is not canceled. Patinet will/will not come back for another visit

Answer 22

is/will not

Question 23

Reschedule: Originalappointment is/is not canceled. Patinet will/will not come back for another visit.

Answer 23

is not/will

Question 24

Why might pools be useful for schedulers?

Answer 24

Pulls in all resources possible for scheduling with out manually entering

Question 25

How can you tell a HAR has been assigned?

Answer 25

created (seen in headers)

Question 26

What are the four minimal pieces of information needed to make an appointment?

Answer 26

1. Department 2. Visit Type 3. Provider or Resource 4. Start Search on Date

Question 27

Why might the Registration activity open when you Check in a patient?

Answer 27

The patient is missing and or not verified demographic, guarantor, or coverage information

Question 28

When you check in a patient, her status changes from Scheduled to...

Answer 28

Arrived

Question 29

How can you tell if an appointment has been altered using the End of Day Status list?

Answer 29

The appointment is highlighted in red on the Department Appointments report

Question 30

T/F: You can schedule a Follow-Up appointment at Check Out.

Answer 30

T

Question 31

What is the MSPQ? What is it used for?

Answer 31

It the Medicare Secondary Payor Questionnaire. It is used for determine if medicare should be he primary payor for an account

Question 32

T/F: When you schedule a Walk In appointment, the system selects the next open tie slot on the provider's schedule for you.

Answer 32

T

Question 33

What security is needed to schedule into time marked unavailable?

Answer 33

Override

Question 34

Why do you need to enter dates when the patient wants to use a temporary or confidential address?

Answer 34

So the system knows when to use each address

Question 35

Define verification

Answer 35

Process of making sure all necessary information is present

Question 36

T/F: The permanent address is where the patient will receive statements,

Answer 36

False (the guarantor is received bills)

Question 37

When you begin adding a guarantor account for a patient, what account type is selected by default?

Answer 37

Personal/Family

Question 38

What is the effect of clicking PULL INFO on the Edit Contact Information window?

Answer 38

Pulls patient demographic information and phone in

Question 39

What do yield signs indicate in the system?

Answer 39

Necessary but not required information

Question 40

Jennifer is a patient in your organization. While she's scheduling her appointment she lets you know she is going to be staying with her sick grandmother for the next two weeks. She wants any appointment information sent to her grandmother's address. How can you set this up?

Answer 40

Set up temporary address in the demographics form under the temporary address tab Make the time available for two weeks

Question 41

What is the difference between the home workspace and the patient workspace?

Answer 41

Home workspace is the initial workspace a user sees once signed into Hyperspace. It shows user specific information. Patient workspace display patients related information

Question 42

What are four elements required in order to schdule an appointment on the Make Appointment Form?

Answer 42

1. Provider/Resource 2. Department 3. Visit Type 4. Start Search On

Question 43

You need to schedule an appointment two weeks form today. What are two date shortcuts you could enter in the Start search on field?

Answer 43

t+14 or w+2

Question 44

What does it mean if a slot is yellow on the provider's schedule?

Answer 44

There is an Overbook slot available

Question 45

What happens when you click Accept on the Appointment Review window?

Answer 45

Schedules the appointment

Question 46

What do the colors on a provider's schedule mean?

Answer 46

Green-Open time available for scheduling, Blue - Multiple time slot with open times for scheduling, Yellow - Overbook available, Gray - Time Held, Red (multiple reasons depending on number (+,-, 0, or none) - time unavailable

Question 47

What is the difference between guarantor and guarantor account?

Answer 47

1. Guarantor is the person who is financially entity who is financially responsible for a patient. 2. Guarantor account is a record that stores information about a guarantor

Question 48

Why is it important to search for an existing patient records before creating a new one?

Answer 48

To avoid creating duplicate records

Question 49

How can you quickly make an appointment from the snapboard?

Answer 49

Double click on the available time slot

Question 50

When creating a guarantor account for a patient under the age of 18, who does the system suggest should be the guarantor of the account?

Answer 50

It doesn't suggest anyone. Must manually enter

Question 51

T/F: You can attatch a patient to another patient's existing guarantor account.

Answer 51

T