Definitions Flashcards
Patient Workspace
Tab that displays information specific to the patient
Hyperspace Toolbar
1st picture menu
Activity Toolbar
Picture menu located on patient workspace
Patient Workspace
Tab that displays information specific to the patient
Activity Menu
A list of open activities in the Patient Workspace
SER
Scheduable Enterprise Resource (Provider Records)
NOT ON TEST
Pool
A predefined group of resources used to schedule a patient
Block
Time reserved for a particular visit type or patient
Patient Workqueue
A list of appointments and admissions that have errors or that meet certain criteria
Sequential Appointments
Two or more appointments scheduled during the same entry process
Panel
A group of prdefined visit types that are typically scheduled together
t
Today
m
month
mb
month beginning
me
month end
w
week
y
year
Regular Opening
An open slot for scheduling patients. No security needed.
Green Slot
Open/available slot for scheduling
Blue Slot
Available slots in a multiple opening time slot
Security
The ability for a user to override or break system rules
Overbook
A hidden spot providers can use to add extra patients to schedule
Yellow Slot
with a “0” means available overbook spot
Red Slot with no #
END
Red Slot with a + #
Unavailable time
Red Slot with a “0”
No more availability
Red Slot with a - #
Overbook spot used (overbooked patient)
Gray Slot
Time Held
Held Time
Time slots reserved for a special reason
Cancel
When the original appointment is canceled and the patient will not come back for another visit
Public Slot
Time slot anyone with access can schedule into
Designated in Pri? Column by nothing
Private Slot
Only available to those with security
Designated in Pri? Column by Pri
Payor
Insurance Company (Name)
Patient Class
Describes the type of care the patient is going to receive
Plan
A subscriber’s benefit package
Subscriber
Who the insurance was issued to
Transcribing Order
The process of entering procedures that need to be scheduled for a patient into the system received by non EpicCare providers.
Member
Dependents - people in addition to subscriber
Verification
Process of making sure necessary information is present and looks correct
Verification Duration
Length of time something considred verified (Varies per Oreganization)
Joint Appointment
A joint appointment is one appointment scheduled with multiple providers
HOD - Hospital Outpatient Departments
Area that sees Admitted patients and Outpatients for same type of care or treatment
Guarantor
The person or financial entity who is financially responsible for a patient
Guarantor Account
A record that stores information about a guarantor, such as name and address used for billing and sending charges
Wait List Entry
An entry that contains the same information as a regular appointment (provider, department, visit type), as well as some additional information, such as what days of the week and times work best for the patient, and how long she wants to remain on the Wait List.
Copy Forward
Can be used on a future or past scheduled appointment. It creates a new appointment that looks like one you copied from.
Hospital Account (HAR)
Used to keep track of charges, payments, and other transactions in a hospital setting for visits or admissions
New Patient Record
Patient information that doesn’t already exist in the system
Sign In
Generally done from a centralized area and alerts the department that the patient is present in the building for their appointment
Order
A procedure that needs to be scheduled for a patient
Today’s Patient Report
A list of patients with appointments, surgeries, admissions, and orders for a ceratian day. From this report you can perform various activities, including signing in, checking in, confirming, and canceling an appointment.
Schedule orders workqueues
A list of all the schedule ordersf a user has security to access
Snapboard
A scheduling activity that is most commonly used to scheldule orders or cases. A quick way to ake appointments while viewing schedules for providers in your department.
Guarantor inactivation for one
Under the detailed view option, clear the Active? Check box
Referral
- Referral is a way to document authorization or approval from an insurance company (Payor)
- A way to track physician to physician patient movement
Confirm Appointment
The process of conatacting a patient to inform them of an upcoming appointment.
Claim Information Record
Used to record information that is sent on the claim
Patient Workqueue
A tool used to identify appointments or admissions with informational errors or with certain characteristics
Encounter
A clinical contact (example: appointment, admission, telephone or regisitration)
Terminiating a coverage
The process of indicating that a coverage is no longer effectivve and should no longer be used
MSPQ (Medicare as a Secondary Payor)
A series of questions designed to prevent fraud and keep Medicare from being billed inappropriately
Check In
Done in the department and indicates that the patient has arrived for his appointment and is ready to be seen
Follow-up report
A report that allows you to track and process incomplete appointments
Copay
The flat fee that a patient pays, usually at the time services are rendered
Coverage Termination for one
Change the effective to date for a member on an insurance
No-Show appointment
When a patient does not cancel their appointment and then does not show up for their appointment
Walk In Appointment
Used for scheduling patients who walk in with out an appointment. Combines scheduling and check in.
Worker’s Compensation Guarantor Account
Patient employer information for billing and claims purposes
Medicare
A government-administered insruance program providing healthcare coverage to people who are aged 65 and over, or who meet other special criteria.
Filing Order
Determines the order of payment responsibility
RTE
Real Time Eligibility (Payor clearing house - differs per organization)
Check Out
An optional workflow to schedule follow-up appointments and maintain accurate statistics on how long appointments take from check in to check out
Canceled appointment
When a patient cancels their appoinment and does not reschedule
Unavailable Time
When a provider is going to be unavailable for only part of the day
Unavailable Day
When a provider is unavailable for an entire day
Home Workspace
1st screen that a user sees when logged into Hyperspace
