STUDY QUESTIONS 2

Question 1

A medical administrative assistant is discussing a concern with a patient who has been compliant with medication schedule. What type of defense mechanism is the patient displaying?

Answer 1

Procrastination

Question 2

A medical Adminsistrative Assitant recieve request from provider to offer appointments on a 1st come, 1st serve basis. What scheduling method is this?

Answer 2

Open office hours

Question 3

A medical administrative assistant is running report of delinquent patient accounts. What number of days should an account be delinquent before it’s turned over to a collection agency?

Answer 3

91-120 days

Question 3

Assistant should identify which of the following actions by the family member is an example of inhibiting communication?

Answer 3

Blaming/Disapproving

Question 4

What’s an example of incidental disclosure?

Answer 4

Having a sign-in sheet that includes a patients name and provider

Question 5

A medical administrative Assistant receives request from a patient’s health insurance company for protected health info (PHI) what action should the assistant take?

Answer 5

Disclose the minimum amount of information necessary?

Question 6

Deductible =

Answer 6

The amount the patient is responsible to pay before the 3rd party payer will pay for a procedure

Question 7

Ratio of bleach to water that OSHA requires when cleaning a contaminated surface?

Answer 7

1:10

Question 8

Which of the following should a medical administrative assistant explain to new patients prior to an initial visit?

Answer 8

The procedure to cancel an appointment

Question 9

A medical administrative assistant should take this action to avoid the creation of duplicate files during the transition from paper files to EHR system?

Answer 9

Label the patient charts with the new EHR patient ID numbers

Question 10

Encounter form =

Answer 10

Charge slips, fee tickets, preprinted forms that are used to document charges

Question 11

When should a CMAA include patient’s medical record on encounter form?

Answer 11

Upon check in

Question 12

Which of the following should an administrative assistant complete if a provider believes Medicare might not cover a procedure?

Answer 12

ABN = Advance Beneficiary Notice

Question 13

Falsely altering a medical record to ensure insurance payment is ?

Answer 13

Fraud

Question 14

At which of the following times should a medical administrative assistant pull a patient’s chart out?

Answer 14

The evening before the patient’s appointment

Question 15

A MAA is posting Medicare payment. Which of the following types of notices sent to the patient by the 3rd party refers to how much payment the provider received for services rendered to the patient and the patient’s financial responsibilities?

Answer 15

EOB= Explanation of Benefits