Chapter 1

Question 1

What does H.I.P.A.A stand for?

Answer 1

Health Insurance Portability and Accountability Act

Question 2

What does O.S.H.A stand for?

Answer 2

Occupational Safety and Health Administration

Question 3

What does C.L.I.A stand for?

Answer 3

Clinical Laboratory Improvement Act

Question 4

What are 4 things the Medical Assistant must know prior to scheduling an appointment?

Answer 4

If the provider is available, if the equipment needed is available, if a room is available, and how long the procedure will take

Question 5

What are the 6 types of booking?

Answer 5

Wave booking
Modified wave booking
Double booking
Stream/time-specific scheduling
Open booking
Cluster/Organization booking

Question 6

True or False: Practices may use one type or a mix of types of bookings so that days can run smoothly?

Answer 6

True

Question 7

Define Wave booking:

Answer 7

Patients are scheduled at the same time each hour to create short-term flexibility each hour.

Patients are seen in the order of their arrival which is often tracked by a sign in sheet

Question 8

Define Modified wave booking:

Answer 8

Can be modified in a couple different ways. Patients are purposely double- booked at the front end of each hour and the end of the hour is left for catch-up or for pt’s who need extra time

Question 9

Define Double booking:

Answer 9

2 patients are scheduled to come at the same time to see the same physician

Question 10

Define Stream/ Time- specific scheduling:

Answer 10

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit

Question 11

Define Open booking:

Answer 11

Patients are not scheduled for a specific time but are told to come in at intermittent times. They are seen in the order in which they arrive

Question 12

Define Cluster/ Categorization Booking:

Answer 12

Booking a number of patients who have specific needs together at the same time of day. Booking times of the day for specific kinds of pt’s

Question 13

True or False: New patients may require more time than established ones

Answer 13

True

Question 14

True or False: Patient visits are all the same time

Answer 14

False
(some visits take longer than others)

Question 15

True or False: If 2 patients are scheduled to come at the same time and are not seeing the same provider is this double booking?

Answer 15

False

(Patients must be scheduled at the same time to see the same provider to be considered double booking)

Question 16

What is the difference between wave booking and stream/time-specific scheduling?

Answer 16

Wave booking is when multiple pt’s are scheduled at the same time and seen on a first-come-first-served basis. Stream/time-specific scheduling is when pt’s are scheduled at a set time, with the amount of time scheduled contingent on the reason for the visit

Question 17

Define Matrix:

Answer 17

A grid with time slots blocked out when physicians are unavailable, or the office is closed

example: days off, holidays, lunch or dinner breaks, and meetings)

Question 18

Define Template:

Answer 18

A document with a preset format that is used as a starting point so that it does not have to be recreated each time

Question 19

TRUE OR FALSE: Reimbursement/payment from insurance companies, also can be linked to time requirements.

Answer 19

True

Question 20

“NS” means?
“MA” means?

Answer 20

NS= No-shows
MA= Missed appointment

Question 21

What should a CMAA do after the 1st, 2nd, and 3rd no show?

Answer 21

1st: note it in the patients medical record
2nd: warn the patient
3rd: consider dismissing the patient from the practice

Question 22

TRUE OR FALSE: Some providers charge fees to patients for no-shows?

Answer 22

True

Question 23

What does a CMAA do when the provider cancels?

Answer 23

Must let the patients know. If patient has already arrived ask if they want to wait or reschedule

Question 24

What is one preventive strategy to use when booking patients with a history of late arrivals?

Answer 24

• To schedule the patient as on of the last appointments during the day.
  ‘*Another strategy s to ask the patient to come 30 minutes earlier prior to the scheduled appointment

Question 25

TRUE: Although a patient is late it is a definitive that the provider can see them

Answer 25

False. The CMAA should check with the physician to ensure that they can still be seen

Question 26

What does PHI stand for?

Answer 26

Protected Health Information

Question 27

Define Anatomy and Physiology:

Answer 27

Anatomy= The study of the human body
Physiology= The study of the function of each body system

Question 28

What does EMR/EHR stand for?

Answer 28

EMR- Electronic Medical Record
EHR- Electronic Health Record

Question 29

What are the 5 strategies to be effective in preventing no-shows??

Answer 29

• Automated Call Routing
• Appointment Cards
• Confirmation Calls
• Email Reminders
• Mailed Reminders