Study Guide 4 Flashcards
You want to make sure that a resident understands what you said. You should
assume that the person understands
assume that the person is confused and disoriented
respect the person’s culture and religion
ask questions to see if the person understands
ask questions to see if the person understands
Mrs. Young is a new resident. All of the following will help her feel more secure EXCEPT
give her explanations of routines and procedures only one time
Treat her with kindness and patience
Make sure she understands how a procedure is to be done
Listen to her concerns, and explain all routines and procedures as often as needed
give her explanations of routines and procedures only one time
Hearing aides do not cure hearing problems but they do amplify them. It’s important when caring for a person with one to:
Leave it in at all times
Ensure that the batteries are fresh
Turn them up as loud as possible for them to hear with
Sit them next to the serving line where its noisier
Ensure that the batteries are fresh
A nurse asks you to perform a task that you have not been trained to do. You should
Perform the task so that you do not lose your job
Politely explain and ask her to train you
Ignore the request
Think about it for a few days
Politely explain and ask her to train you
Which of these is an example of nonverbal communication?
Telling a joke
Laughing at a joke
Laughing at a joke
A resident asks the same question many times. You should
Be patient
Say that you already answered the question
Tell the person that you are answering them again
Report the person’s behavior to the nurse
Be patient
Describe these mood disorders:
Anxiety
Depression
Combative
Anger
Anxiety - uneasy, worry, often about a situation or condition
Depression - causes withdrawal, lack of energy
Combative - violent ro hostile, raising of the voice, hitting, shoving, kicking
Anger - natural human emotion, may be about an illness, fear, pain, grief
You ask a resident a question. You should
Give the person time to process what you asked
Expect an answer right away
Ask the question in another way
Ask the question only once
Give the person time to process what you asked
All of these would show you listen effectively except
You face the person and have good eye contact
You lean back and cross your arms
You ask the person questions
You use words the person can understand
You lean back and cross your arms
Mrs. Smith is hard of hearing. She doesn’t always catch what it is you are telling her. Which of the following statements is best for determining whether she understands what is being said?
“Do you understand me”
“Shake your head if you do not understand”
“Please repeat back to me what you heard me ask.”
“Be sure to tell me if you don’t understand me”
“Please repeat back to me what you heard me ask.”
Which is not a rule for verbal communication?
Shout so the person can hear you
Ask one question at a time
Speak clearly and slowly
Repeat information as needed
Shout so the person can hear you
Effective communication involves the following except
Considering the whole person
Respecting the person’s rights
Respecting the person’s religion and culture
Asking all the questions
Asking all the questions
Which of these would NOT help effective communication?
Use words that have the same meaning to both you and the person
Communicate in a logical and orderly manner
Give facts and be specific
Use medical terminology when talking to the person
Use medical terminology when talking to the person
If a resident complains about the facility, the NA should:
ignore the complaint
report the complaint to your supervisor
agree with the resident
tell the resident to stop complaining
report the complaint to your supervisor
Body language includes all of the following except.
Facial expressions
Tone of voice
Hand movements and gestures
Posture
Tone of Voice
