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Question 1

What can be controlling fields in field dependencies

Answer 1

Checkboxes
Custom Picklists
Standard Picklists

Question 2

What can be dependent fields in field dependencies

Answer 2

Multi-select Picklists

Custom Picklists

Question 3

What is the maximum number of components that can be included in a dashboard

Answer 3

20

Question 4

Customers complain that they do not know when Comments have been added to their Cases.

Which configuration can a System Administrator implement to address this concern?

Answer 4

Enable Case Comment Notification to Contacts.

This notifies contacts when a case comment has been modified or added to a case.

Question 5

Ursa Major Solar has a social marketing team set up as a public group. A sales representative would like to engage the social marketing team on one opportunity.

What should the sales representative do to ensure the social marketing team can access the opportunity?

Answer 5

Manually share the record with the public group. Manual sharing gives other users access to certain types of records, including accounts, contacts, and leads.

Question 6

Ursa Major Solar is using products and price books.

Which two items should an administrator take into considerations about these features?

2 Answers

Answer 6

1. A product can have a different list price in different price books. ( Each product can exist in multiple price books with different prices and currency.)
2. The standard and list price for a product can be listed in more than one currency. (Each product can exist in multiple price books with different prices and currency.)

Question 7

Ursa Major Solar wants to ensure that unique data is always input into a specific field.

Which two field properties should the administrator configure?

Answer 7

1. Unique (Customize standard and custom fields to tailor your org to your own unique requirements.)
2. Required

Question 8

Ursa Major Solar placed a time-dependent action in the workflow queue when the record was created.

What are two situations that will cause this action to be removed from the queue?

Answer 8

1. If the action is deleted from the workflow queue (Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.)
2. If the record no longer matches the rule criteria (Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.)

Question 9

The administrator at Cloud Kicks want to update the Account with the number of records on a custom object.

How should the administrator fulfill this requirement?

Answer 9

Create a Flow

Question 10

A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud.

Which two statements regarding call recording should be considered when implementing this requirement?

(2 Answers)

Answer 10

Call recording is a feature of some add-on products from the AppExchange. ( Use the AppExchange to find solutions for complex processes.)
Call recording is a feature that a developer might create with Salesforce App Cloud. (Use a developer to code to create solutions for complex processes.)

Question 11

Which two best practices are recommendedprior to mass-deleting records?

Answer 11

Create a new list view for all records that need to be deleted.
(Back up data prior to mass deleting._

schedule a weekly data export and download the backup zip files.( Back up data prior to mass deleting.)