Practice Test Questions Flashcards
A system administrator cannot edit the created date field on the account record. What reason should the system administrator give for why this is occurring?
This is a system audit field and is read-only for existing records. Other system audit fields CreatedByID CreatedDate LastModifiedbyID LastModifiedDate
The password policy shows the length of time until the password expires is 90 days, however, some users find that their passwords expire every 30 days.
Where should the system administrator change the password expiration period for these users?
The administrator should change the settings in the passwords policy section of the Profile Profiles assigned to the users.
Which configuration action should be performed to ensure that every case gets assigned to a valid owner?
Define the default case owner in Support Settings.
After enabling Lightning Experience, which additional steps does the system administrator need to take to allow select users with the Sales Rep Profile to access Lightning Experience?
Update the Sales Reps profile to include the “Lightning Experience User” permission. (found in the “Administrative Permissions” section of the profile. )
What should the System Administrator do to assign the Service Cloud Console license to the user?
Enable “Service Cloud User” on the user record detail page
( Marketing User, Offline User, Knowledge User, Flow User, Site.com Contributor User, Site.com Publisher User, and WDC User are also found in this area)
Users at Universal Containers adhere to the following processes for expense reports:
Create an expense report
Attach Receipts in an Expense App
Send the report to the accountant to review and approve
An administrator needs to enable this app for Salesforce Mobile.
What should the administrator consider from the user perspective?
Users can create records, attach receipts as photos, and submit them for approval.
You cannot create new list views in the mobile app. Also, you can’t respond to approval requests from Chatter. To respond to approval requests, go to the Approvals navigation item.
The administrator at Universal Containers is creating a flow with several steps.
How can the administrator check their work as they are developing the flow?
Use the Debug tool in the flow builder
Which feature allows Universal Containers to require a custom date field when the Opportunity Stage changes to Closing?
Validation Rule
Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams but need different Stage values.
What should the system administrator update to support this requirement?
Stage Selected Values in the Sales Process
Ursa Major Solar is onboarding 15 new employees in 3 weeks. The administrator needs to create user records in Salesforce without activating them.
Which 2 methods allow the administrator to achieve this goal?
Create a .csv file ensuring that IsActive = False, and use the data loader to insert
Click add multiple users and ensure that Generate new Passwords and Notify User Immediately are unchecked
Note - Data Import Wizard can only import data to the following Standard objects : Accounts & Contacts, Leads, Solutions, and Campaign Members
Ursa Major Solar is onboarding
Universal Containers wants to automatically assign a Task to account managers when a customer’s agreement is about to expire?
How should an administrator configure this functionality?
Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY()
Universal Containers wants to allow potential customers to submit cases for Technical Inquiries. They do not have resources to set up a call center and need to make support available through another means.
Which two options should they consider
Adding a link to a specified routing address for Email-to-Case
Generate Web-to-Case HTML code to add to the website
What standard object store information about sales deals
Opportunity
Universal containers decides to merge all Opportunities into a new record type.
In preparation to use this single record type, what does the Salesforce administrator need to do.
Update the opportunity stages to values in the new sales process (not sure)
