Practice Test Questions Flashcards
A system administrator cannot edit the created date field on the account record. What reason should the system administrator give for why this is occurring?
This is a system audit field and is read-only for existing records. Other system audit fields CreatedByID CreatedDate LastModifiedbyID LastModifiedDate
The password policy shows the length of time until the password expires is 90 days, however, some users find that their passwords expire every 30 days.
Where should the system administrator change the password expiration period for these users?
The administrator should change the settings in the passwords policy section of the Profile Profiles assigned to the users.
Which configuration action should be performed to ensure that every case gets assigned to a valid owner?
Define the default case owner in Support Settings.
After enabling Lightning Experience, which additional steps does the system administrator need to take to allow select users with the Sales Rep Profile to access Lightning Experience?
Update the Sales Reps profile to include the “Lightning Experience User” permission. (found in the “Administrative Permissions” section of the profile. )
What should the System Administrator do to assign the Service Cloud Console license to the user?
Enable “Service Cloud User” on the user record detail page
( Marketing User, Offline User, Knowledge User, Flow User, Site.com Contributor User, Site.com Publisher User, and WDC User are also found in this area)
Users at Universal Containers adhere to the following processes for expense reports:
Create an expense report
Attach Receipts in an Expense App
Send the report to the accountant to review and approve
An administrator needs to enable this app for Salesforce Mobile.
What should the administrator consider from the user perspective?
Users can create records, attach receipts as photos, and submit them for approval.
You cannot create new list views in the mobile app. Also, you can’t respond to approval requests from Chatter. To respond to approval requests, go to the Approvals navigation item.
The administrator at Universal Containers is creating a flow with several steps.
How can the administrator check their work as they are developing the flow?
Use the Debug tool in the flow builder
Which feature allows Universal Containers to require a custom date field when the Opportunity Stage changes to Closing?
Validation Rule
Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams but need different Stage values.
What should the system administrator update to support this requirement?
Stage Selected Values in the Sales Process
Ursa Major Solar is onboarding 15 new employees in 3 weeks. The administrator needs to create user records in Salesforce without activating them.
Which 2 methods allow the administrator to achieve this goal?
Create a .csv file ensuring that IsActive = False, and use the data loader to insert
Click add multiple users and ensure that Generate new Passwords and Notify User Immediately are unchecked
Note - Data Import Wizard can only import data to the following Standard objects : Accounts & Contacts, Leads, Solutions, and Campaign Members
Ursa Major Solar is onboarding
Universal Containers wants to automatically assign a Task to account managers when a customer’s agreement is about to expire?
How should an administrator configure this functionality?
Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY()
Universal Containers wants to allow potential customers to submit cases for Technical Inquiries. They do not have resources to set up a call center and need to make support available through another means.
Which two options should they consider
Adding a link to a specified routing address for Email-to-Case
Generate Web-to-Case HTML code to add to the website
What standard object store information about sales deals
Opportunity
Universal containers decides to merge all Opportunities into a new record type.
In preparation to use this single record type, what does the Salesforce administrator need to do.
Update the opportunity stages to values in the new sales process (not sure)
A System Admin created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support engineer who is working remotely complains about not receiving the email alerts
Verify the user’s email address
Which two actions can be completed with a workflow field update?
Apply a specific value to a field
Update a record type
A user’s profile can control which 3 settings?
Record type assignment
Security at field level
Assigned apps
How long are before history is deleted in Setup Audit trail?
How many changes does history show?
180 days
The history shows the 20 most recent setup changes made to your org.
Which three settings are controlled by a user’s profile?
Field-level security
Record type assignment
Assigned apps
How can you backup data in salesforce?
Data Export Service: Manual or scheduled exports of your data via the UI. (Weekly export available in: Enterprise, Performance, and Unlimited Editions, Monthly export available in All)
Data Loader: Manual on-demand exports of your data via the API.
Report Export: Manual on-demand exports of your data via reports
What is the maximum number of objects that can be added to a custom report type?
Four as long as the objects have associations
What are two features of Knowledge?
Knowledge articles integrate with Service Console
Users can rate the helpfulness of articles
What are two considerations when configuring workflow rules?
Rules can be evaluated when records are created or edited
Rule actions can take place immediately or can be time based
A Universal Containers (UC) Administrator has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time. Which step should the Administrator take to make this page the default view of the UC app for the Sales team without impacting the Support team?
Make the page the default object record page for the UC app for the Sales profile
Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users.
How can the System Administrator prevent these users from customizing the Information in the reports?
Lock report filters
What are two considerations when configuring the lead conversion process?
Custom lead fields can be mapped to custom account, contact, and opportunity fields
Standard lead fields are automatically converted to account, contact, and opportunity fields
What are two considerations when configuring the lead conversion process?
Custom lead fields can be mapped to custom account, contact, and opportunity fields
Standard lead fields are automatically converted to account, contact, and opportunity fields
Which three types of customization can be done on Activities (tasks and events)?
Workflow Rules
Assignment Rules
Validation Rules
What are three considerations when a user is importing data via Data Loader?
Field-Level Security access determines which fields will be visible
For an unrestricted picklist, the Data Import Wizard uses the value that’s in the import file.
For a restricted picklist, the Data Import Wizard uses the picklist’s default value.
To import data into a checkbox field, use 1 for checked values and 0 for unchecked values.
Salesforce runs validation rules on records before they are imported. Records that fail validation aren’t imported. Consider deactivating the appropriate validation rules before running an import if they affect the records you are importing.
Which two statements about products and price books are true?
The standard and list price for a product can be listed in multiple currencies
A product can have a different list price in different price books
