Stress

Question 1

stress

Answer 1

the overall process by which the work environment might negatively impact employees

Question 2

stressors

Answer 2

acute, chronic intermittent, chronic, sequrnces

Question 3

acute

Answer 3

time limited

Question 4

chronic intermittent

Answer 4

occasional stressors

Question 5

chronic

Answer 5

reoccurring stressors that never leave

Question 6

sequences

Answer 6

multiple instances from one thing

Question 7

role theory

Answer 7

stress occurs from role

Question 8

role ambiguity

Answer 8

whats my job or how do i fulfill it?

Question 9

role conflict

Answer 9

multiple jobs with conflicting priorities

Question 10

role overload

Answer 10

too much responsibility

Question 11

work-family conflict

Answer 11

inter role conflict in which pressures from work and family are incompatible

Question 12

emotional labor

Answer 12

regulations of feelings and expressions for the benefits of the org goals

Question 13

surface acting

Answer 13

managing your expressions that can be observed on the surface

Question 14

deep acting

Answer 14

managing your actual feelings so they are consistent with emotions you should express

Question 15

strain

Answer 15

outcomes of chronic stress that are not alleviated

Question 16

psychological strain

Answer 16

affective or emotional responses to stressors such as anxiety, frustration, hostility, and depression

Question 17

physiological strain

Answer 17

related to physical health and well-being

Question 18

behavioral strain

Answer 18

impaired job performance

Question 19

eustress

Answer 19

positive psychological response to a stressor

Question 20

burnout

Answer 20

results from prolonged stress and depletion of resources

Question 21

emotional exhaustion

Answer 21

emotionally drained

Question 22

depersonalization

Answer 22

cynical/detachment from others

Question 23

reduced personal accomplishment

Answer 23

decline in efficiency and feelings of competence

Question 24

transactional stress theory

Answer 24

people find different things stressful

Question 25

appraisal steps

Answer 25

primary appraisal: evaluate the potential stressor to determine if it is a threat… if yes
second appraisal: how to respond

Question 26

conservation of resources

Answer 26

threat or actual loss of resources create stress

Question 27

resources

Answer 27

energy, objects, conditions, personal characteristics

Question 28

demand

Answer 28

physical, intellectual, emotional requirements

Question 29

control

Answer 29

amount of autonomy, discretion someone has on job

Question 30

high control, low demands

Answer 30

low strain

Question 31

low demands, low control

Answer 31

passive

Question 32

high demands, low control

Answer 32

high strain

Question 33

high demands, high control

Answer 33

active learning

Question 34

stress prevention

Answer 34

redesign the job
increase autonomy
increase connectedness

Question 35

types of support

Answer 35

instrumental, emotional, informational, appraisal

Question 36

instrumental

Answer 36

practical and direct help

Question 37

emotional

Answer 37

sympathy

Question 38

informational

Answer 38

advice, idea

Question 39

appraisal

Answer 39

self esteem support

Question 40

choking

Answer 40

performance decrements under pressure

Question 41

avoid choking

Answer 41

practice, train until it becomes automatic

Question 42

organizational development

Answer 42

improving ability to improve itself

Question 43

diagnosis

Answer 43

what is the problem

Question 44

intervention

Answer 44

what can be done to solve the problem

Question 45

evaluation

Answer 45

is the intervention working

Question 46

external change forces

Answer 46

apply to org or industry
affects why the org exists
demographic characteristics
tech advancements
market changes
social/political pressures

Question 47

internal change forces

Answer 47

human resources, managerial behavior, low level of job satisfaction

Question 48

adaptive change

Answer 48

reintroducing a familiar practice
lowest in complexity, cost, uncertainty
not threatening
small, finetuning existing processes

Question 49

innovative change

Answer 49

introducing a practice new to the org
midway in complexity, cost, uncertainty
complex
more uncertain than adaptive
most fall into this category but are based on old tech

Question 50

radically innovative change

Answer 50

introducing a practice new to the industry
high end of continuum of cost, complexity, uncertainty
dramatic evolution in strat, culture, org, structure
adresses major concern business is facing

Question 51

Lewins change model

Answer 51

unfreezing, changing, refreezing

Question 52

unfreezing

Answer 52

create the motivation to change

Question 53

changing

Answer 53

introduce new info, models and procedures
targeted to specific desired end result

Question 54

refreezing

Answer 54

support and reinforce change

Question 55

systems model of change

Answer 55

any change has a cascading effect throughout an org

Question 56

Kotter’s 8 steps to lead change

Answer 56

1. Establish a sense of
   urgency.
2. Create the guiding
   coalition.
3. Develop a vision and
   strategy.
4. Communicate the
   change vision.
5. Empower the broad-
   based action.
6. Generate short-term
   wins.
7. Consolidate gains and
   produce more change.
8. Anchor new approaches
   in the culture.

Question 57

resistance to change

Answer 57

any behavior that does not align with changes to routine