Strategies for the resolution of conflict

Question 1

Trade Union

Answer 1

It is there to represent the interests of workers and to see to it that managers or employers don’t infringe upon the rights of employees. They also resolve issues.For example improving pay.

Question 2

Mediation

Answer 2

This is when a third party(mediator)comes in to help resolve the issue. The parties involved in the conflict don’t have to accept the recommendation of the mediator.

Question 3

Arbitration

Answer 3

When a third party(arbitrator) steps in to resolve the issues but unlike the mediation both parties have to accept what the arbitrator says.

Question 4

Conciliation

Answer 4

Both parties giving up something in order to resolve a conflict so that more can be achieved.

Question 5

Grievance

Answer 5

It refers to complains, concerns or problems that workers might raise with their employers.