STRATEGIES FOR CONFLICT MANAGEMENT

Question 1

INFORMAL FACILITATION

a) Standard interpersonal communication skills:

• ii) ? ?. Be patient and a careful listener.
• iii) Use ? in stating one’s goals and question others directly and diplomatically.
• iv) ? ? ? ? in all parties for other’s goals and feelings. Many individuals need to express themselves, feel heard, and believe that someone else understands their view.

Answer 1

ii) Listen Well
iii) assertiveness
iv) Attempt to build empathy