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A+ 1001 > Start > Flashcards

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1
Q

Workstation

A

Computer desk

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2
Q

Server

A

Used to host a file and print sharing server

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3
Q

Laptop

A

Mobile version of a workstation

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4
Q

Tablet

A

Portable computer that consists of a touchscreen and computing hardware

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5
Q

Smart phone

A

Smaller version of a tablet

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6
Q

Smart device

A

Device that can compute

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7
Q

Internet of things devices

A

Devices that connect to a network

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8
Q

Hardware

A

Parts of the computer that can be picked up moved around opened and closed

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9
Q

Storage

A

Saving the data for future use

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10
Q

Software

A

Provides the instructions for the hardware

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11
Q

Operating system

A

Provides a method for saving, retrieving, changing, printing, and transmitting information

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12
Q

Application system

A

Used to create, store, modify and view information or data

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13
Q

Driver

A

Used to translate commands from the operating system to hardware

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14
Q

Firmware

A

Specialized type of software on a chip

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15
Q

What are the 6 steps of the troubleshooting methodology?

A

Identify the problem
Establish a theory of probable cause
Test the theory to determine the cause
Establish a plan of action to resolve the problem and implement the solution
Verify the system functionality
Document the findings actions and outcomes

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16
Q

What is step 1 of the troubleshooting methodology?

A

Identify the problem

17
Q

What is step 2 of the troubleshooting methodology?

A

Establish a theory of probable cause

18
Q

What is step 3 of the troubleshooting methodology?

A

Test the theory to determine the cause

19
Q

what is step 4 of the troubleshooting methodology?

A

Establish a plan of action to resolve the problem and implement the solution

20
Q

what is step 5 of the troubleshooting methodology?

A

Verify the system functionality

21
Q

What is step 6 of the troubleshooting methodology?

A

Document the findings actions and outcomes

A+ 1001 (4 decks)

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