Stars Organization Flashcards
How many teams make up the Stars organization and name them
Five (5). The Clinical Stars Strategy Team (Joyce Macek); The Member Experience Stars Team (Shawn Smith); The Business Operations and Communications Team (Scott Hansen); the Medicare Health Equity Team (Kavitha Nanduri); and the Data Intelligence Team (D.C - Dave Cherry)
Which team has our Medicare Advocacy Center (MAC)?
The Member Experience Team under Shawn Smith. There are over 200 specific service representatives that report into Dustin Sherman that provide “high touch” member counseling / phone outreaches
What does the “We Speak Human” Team do?
The We Speak Human teams works across Medicare departments to help them simplify member communications (i.e. to “speak human”) and make complex Medicare lingo easier to understand. The team has made changes to phone scripts, written material, web pages, even ID cards to simplify and “humanize” our communications
Which two teams have a Business Intelligence team and what does Business Intelligence do?
The member experience and clinical Stars strategy teams each have a business intelligence unit. For Member Experience, this is led by Ben Russel who reports into Shawn Smith. For Clinical Stars strategy, this is led by Karlos Dodson that reports into Joyce Macek. Business Intelligence turns data into insights that can help drive stronger business decision-making.
Which team runs our Stars Central database and our Star forecasting tools
Data Intelligence Team under D.C.
