STAR CAPITAL

Question 1

This model illustrates a variety of individual, organisational, and
environmental factors that influence a healthcare’s job satisfaction
and consequently commitment in providing high-quality services.

Answer 1

Star Capital

Question 2

: age, personality, education, abilities, and
experience.

Answer 2

Individual factors

Question 3

management style, working conditions, and
relationships with co-workers.

Answer 3

Organizational factors:

Question 4

of economic and social influences

Answer 4

Environmental factors:

Question 5

: socio-demographic variables, attitude,
and cooperation influence the quality of care provided

Answer 5

• Customer related factors

Question 6

refers to any non-human asset used in the
production of products and services. Quality is not free. Highquality resources are needed to provide high-quality services.
Healthcare organizations should provide their staff with the
resources and support they need to deliver high-quality services.

Answer 6

Physical capital

Question 7

refers to the skills, experience, and
knowledge gained by an employee to perform the job well. The
quantity and quality of healthcare providers affect the quality of
services

Answer 7

Human capital

Question 8

is about one’s responsibility and
accountability to society and human beings. It consists of the
norms, obligations and trust embedded in social relations, which
enable participants to act together more effectively and to pursue
shared objectives.

Answer 8

Social capital

Question 9

is the leader’s ability to direct an
organisation forward in a positive direction. It is important that
managers develop their leadership skills and demonstrate their
commitment to quality by establishing a shared vision and setting
a clear direction for the organisation

Answer 9

Leadership capital .

Question 10

It is the possession of tangible or intangible assets
(institutionalized, objectified, or embodied) that promote social
mobility.

Answer 10

Cultural Capital

Question 11

Profiles are country-based reports that provide a detailed
description of a health system and of policy initiatives in progress or
under development.

Answer 11

The Health Systems in Transition (HiT)

Question 12

introduces the country, its people and the political context, and briefly describes
trends in health status.

Answer 12

Section 1:

Question 13

summarizes the organization and governance of the health system, including the
underpinning governance and regulations

Answer 13

Section 2:

Question 14

describes the financing of the health sector in the Philippines; it includes an
overview of the system, levels of spending, sources of financing and payment mechanisms

Answer 14

Section 3:

Question 15

describes physical and human resources available to the health sector

Answer 15

Section 4:

Question 16

describes the health services delivery mechanisms, explaining the various facilities
available at each level and the referral system

Answer 16

Section 5:

Question 17

describes the principle health care reforms

Answer 17

Section 6:

Question 18

presents an assessment of the Philippines health system against a set of
internationally recognized criteria.

Answer 18

Section 7: