Standards, Confidentiality & Consent Flashcards
GPhC = General Pharmaceutical Council
- Pharmacy profession is regulated by the GPhC
- Register & publicly list pharmacy professionals (pharmacists & pharmacy techs) & pharmacies
- Codes of practice ‘standards’ Are not legislation but support pharmacy professional to comply with/ legislation.(support legislation)
- Don’t reach the standards - likely to breach legislation
- Found to have breached legislation & not followed the relevant code- highly likely to be found guilty of a criminal offence.
GPhC standards
- Standards for registered Pharmacies
- Standards for pharmacy professionals
- They call their codes standards
Standards for registered pharmacies (GPhC 2018)
5 PRINCIPLES
1- GOVERNACE
2- EMPOWERED & COMPETENT STAFF(Making sure that your staff feel freedom to be able to act to make their own decisions & that they are competent to do what they are trained to do in what you need them to do).
3- ENVIRONMENT & PREMISES (in which you conduct your services)
4- DELIVERY OF PHARMACY SERVICES
5- EQUIPMENT & FACILITIES (that are used to deliver those services)
W/O these we loose the respect of our patients and people loose trust in us.
1= GOVERNANCE
- Procedures & measures put in place to safeguard the health, safety & wellbeing of patients & public.
- Standards 1.7 = Information is managed to protect the privacy, dignity & confidentiality of patients & the public (the procedures are regularly reviewed).
3= PREMISES
- standard 3.2 - Protect the privacy, dignity & confidentiality of patients & the public.
5= EQUIPMENT & FACILITIES
- standard 5.3 - Used in a way that protects the privacy & dignity of patients and the public.
PRIVACY
- Concerns people
- e.g a private room when being examined
CONFIDENTIALITY
- Concerns information
- e.g who has access to persona; health info.
- Data about a person and who has access to that data.
DIGNITY
- Concerns the right of a person to be treated w/ respect.
Pharmacy professionals must
(APPLIES TO REGISTERED PHARMACISTS, STUDENTS, TEAMS, PHARM TECHS ETC). PWCMUBRSD
1) Provide person-centred care
2) Work in partnership with/ others
3) Communicate effectively
4) Maintain, develop & use their professional knowledge & skills
5) Use their professional judgement
6) Behave in a professional manner
7) Respect & maintain a person’s confidentiality & privacy
8) Speak up when they have concerns or when things go wrong
9) Demonstrate leadership
STANDARD 7= RESPECT & MAINTAIN A PERSON’S CONFIDENTIALITY & PRIVACY
- Manage information responsibility & securely
- Maintaining a person’s privacy & respecting confidentiality helps to maintain a person’s dignity & builds trust
- Look at the environment around you = can you be overheard or seen by people not involved in a person’s care. Where are you positioned in the environment around you.
- Never disclose confidential info w/o consent unless required by law or exceptional circumstances
- Only use info for the purpose it was given or in accordance with the law
- After a person’s death, confidentiality principles still apply
- links to standard 6 = Professional behaviour = Treat people w/ respect & safeguard their dignity.
Pseuodonymised data
- Using a false name or pseudonym to protect data.
- This is not full protection as it can be linked to the person.
- Pseudonyms =e.g a hospital number, NHS number, student ID number.
- Used to protect data= personal data as the individual can still be identified ( re- identified when combined w/ other info)
Anonymised
- Cannot identify or re-identify an individual when combined with/ other information.
- Truly anonymised information is NOT personal data.
- V/ rare exceptions = looking at rare disease in a a particular place/ area, where there are only 1 or 2 patients in that area , then you can’t anonymise the data as the people involved are identifiable.
- Truly anonymous data = you can’t link info back to the individual
- Truly anonymous data = is not confidential
What is confidential information?
- All information that you gain about a person during the course of your practice is confidential (everyone, whatever their age & continues to apply after a person’s death - as it falls under common law duty of confidentiality which continues after a persons death).
Common law duty of confidentiality
- When a patient /service user shares info in confidence it must not be disclosed w/o some form of legal authority or justification.
- In practice, this means info cannot be disclosed w/o that person’s consent.
- W/o confidentiality, the trust & effectiveness of services is lost.
STANDARD 1= PROVIDE PERSON-CENTRED CARE
- Obtain consent to provide care & pharmacy services.
- Involving the person, listening to them & informing them shows respect & helps to maintain a person’s dignity.
- Links to standard 6 = Treat people w/ respect & safeguard their dignity. & Standard 1 = Respect & safeguard the person’s dignity.
- Consent is a person’s basic right = Human Rights Act 1998 (HRA) -statute law.
You have a professional & legal duty to obtain consent for: - Professional services
- Treatment or care
- Using ‘processing’ a person’s info:
UK General Data Protection Regulation (UK GDPR) & Data Protection Act 2018
Sharing a person’s info w/ a 3rd party (unless there is legal basis for doing so)
Consent must be explicit ( Can not be implied)
What are the 2 types of consent?
- Explicit ‘expression’ consent = clear consent
- Implied consent
Explicit ‘Express’ Consent = Clear consent
- May be spoken or written
- When a person gives you explicit permission to do something