*stakeholders *(influence&impact)

Question 1

what is a stakeholder?

Answer 1

a person or group who have an interest in the success of an organisation

Question 2

what is stakeholder interest?

Answer 2

this is what the stakeholder wants from the business - its the reason they’re a stakeholder (eg an employee wants to receive a fair wage)

Question 3

what is stakeholder influence?

Answer 3

these are the actions that a stakeholder can take which will affect a business (eg an employee could offer good/bad customer service)

Question 4

what are internal stakeholders?

Answer 4

those who work inside the business or have financed a business (eg employees, owners, shareholders)

Question 5

what are external stakeholders?

Answer 5

those who are outside the business but have an interest in its success (eg customers, banks, suppliers, government)

Question 6

examples of private sector stakeholders

Answer 6

shareholders/owners
employees
customers
suppliers
local community
banks
local government
national government
pressure groups

Question 7

stakeholders/owners (private)

Answer 7

INTERNAL
interest - want to receive a good dividend/share of profits

influence - can invest more/less money into the business

Question 8

employees (private)

Answer 8

INTERNAL
interest - want to receive a fair wage for the work they do

influence - can offer good/bad customer service / can take industrial action (ie strike)

Question 9

customers

Answer 9

EXTERNAL
interest - want to receive a good quality product at a fair price

influence - can decide to shop elsewhere, can post positive/negative reviews

Question 10

suppliers (private)

Answer 10

EXTERNAL
interest - want to be paid on time and receive future orders

influence - can increase prices of raw materials / can fail to deliver materials on time