Stakeholders

Question 1

Conflict between managers and customers

Answer 1

Managers want high profits

Customers want best quality for cheapest price

Question 2

Conflict between managers and employees

Answer 2

Managers want to close a branch to save on staff wages

Employees want to keep their jobs

Question 3

Conflict between customers and shareholders

Answer 3

Customers want good quality st a good price

Shareholders want reduced costs and higher dividends

Question 4

Conflict between managers and local communities

Answer 4

Managers want high sales and expansion of operations

Local community and to protect their local environment

Question 5

Conflict between management and suppliers

Answer 5

Management want discounts for bulk buying and good credit

Suppliers want prompt payment at high prices

Question 6

Interdependence between managers and employees

Answer 6

Managers want employees to operate the business

Employeees need managers to provide secure jobs

Question 7

Interdependence between suppliers and managers

Answer 7

Suppliers need managers to buy their stock

Managers need suppliers to provide good quality stock on time

Question 8

Interdependence between customers and employees

Answer 8

Customers need good quality service from employees

Employees need customers to buy so they have job security

Question 9

Interdependence between employees and managers

Answer 9

Employees need managers to pay wages and give them training

Managers need employees to give food customer service

Question 10

Interdependence beteeen government and managers

Answer 10

Government need jobs provided so businesses pay tax

Managers need government to ensure it can continue trading