Stakeholders Flashcards
What is a stakeholder
A stakeholder is an individual or group of individuals that have a direct interest in a business
What is an internal stakeholder
Groups within a business
What are examples of internal stakeholders
Owners
Workers
Investors
Managers
What is an external stakeholder
Groups outside a business
What are examples of external stakeholders
Customers
Suppliers
Creditors
Celebrities
Media
What interest and power does an owner have in a business
Profit
Share price
Growth
Dividends
The power is the election of directors
What interest and power does a customer have in a business
Price
Quality
Customer service
Product range
Product availability
The power is the revenue and the repeat business and word of mouth
What interest and power does an employee have in a business
Salaries
Job security
Job satisfaction
Promotion
The power staff turnover, service quality, industrial action
What interest and power does a manager have in a business
Salary
Share options
Job satisfaction
Status
The power decision making
What interest and power do financiers have in a business
Profits
Returns on money invested
Repayment of loans
The power they can withdraw banking facilities
What interest and power do suppliers have in a business
Long term contracts
Prompt payment
Growth of purchases
The power pricing, quality, product availability
What interest and power does the government have in a business
Operate legally
Profit
Tax revenue
Environment issues
The power regulations, subsidies, taxation, planning
What interest and power do local communities have in a business
Environment
Local jobs
Impact on local area
The power indirect via local planning and opinion leaders
