Stakeholder Management

Question 1

Who are stakeholders?

Answer 1

Organisations and/or individuals who have a valid
interest in the outcome (including impacts) of the
Project at all stages of implementation;

Question 2

Typical information that Stakeholders can provide or
influence for project delivery includes?

Answer 2

– Functional or performance requirements;
– Regulatory requirements;
– Operability;
– Constructability;
– Maintainability;
– Regional and local environmental issues;
– Regional and local labour and materials market conditions;
– Community interests and political issues;

Question 3

How do you identify the requirements of particular stakeholders?

Answer 3

1. Find what they provide
2. Identify what information is needed for optimum
   project delivery and prepare a stakeholder map to
   identify the Stakeholders who can provide the
   information.
3. . Stakeholder mapping through advertising &
   networking

Question 4

Stakeholder Mapping:
High/low
High/high
Low/low
Low/high

Answer 4

High/low:
*Regular updates and reports.
*Maintain confidence
High/high:
*Face to face engagement to create
shared ownership.
*Collaborate
Low/low:
*Offer reports & “keep on the radar”
*Monitor & respond
Low/high:
*Consider leverage opportunities.
*Engage & analyse

Question 5

Which factors should be considered when factoring importance:

Answer 5

Influence: The stakeholder’s ability to affect the project’s decisions, timeline, or resources.○
Impact: The degree to which the project’s outcomes will affect the stakeholder, either positively or negatively.●

Question 6

What are the seven stakeholder engagement tools (Past exam question):

Answer 6

1. The public should have a say in decisions about actions that could affect their lives.
2. Public participation includes the promise that the public’s contribution will influence
   the decision.
3. Public participation promotes sustainable decisions by recognizing and
   communicating the needs and interests of all participants, including decision makers.
4. Public participation seeks out and facilitates the involvement of those potentially
   affected by or interested in a decision.
5. Public participation seeks input from participants in designing how they participate.
6. Public participation provides participants with the information they need to
   participate in a meaningful way.
7. Public participation communicates to participants how their input affected the
   decision.

Question 7

What is the public participation spetcrum:

Answer 7

The IAP2’s Public Participation Spectrum is a tool that helps project teams determine the appropriate level of community engagement based on the project’s goals, timeframes, available resources, and the level of concern surrounding the project’s decisions. The spectrum provides a framework for selecting engagement methods and making promises to the public regarding how their input will be used.

Question 8

What are the 5 things to consider when resolving conflict with external stakeholders?

Answer 8

1. Prioritizing requirements: Consider legal obligations (regulators), project requirements from owner, and the overall impact and viability on the project.
2. Rank other requirements Triple bottom line impacts: Evaluate requirements based on their commercial, social, and environmental impacts.○
3. Confirm the ranking of conflicting requirements with
   the project Owner: Ultimately, the project owner, as the primary stakeholder, makes the final decision on prioritizing conflicting requirements
4. Engage closely with Stakeholders throughout this
   process; continue to monitor
5. Resolve conflicting
   stakeholder requirements
   during project
   feasibility/business case if
   possible

Question 9

Is there a difference between engaging
Stakeholders and consulting with
Stakeholders?

Answer 9

1. “Consultation” can be a one-way process;
2. “Engagement” means that there is a willingness
   between the Parties to consult;
3. It may take considerable time to properly identify a
   particular Stakeholder’s requirements. This will
   require the Stakeholder to be “engaged” in the
   project with you;
4. The first step in “engagement”
   is to gain the Stakeholder’s
   interest in participating in the
   project;
5. The Stakeholder’s willingness to engage may arise
   from commercial interest, environmental interest or
   social interest;
6. To achieve the project timetable you may require
   Stakeholders to give you priority over other matters
   in their schedule. This can only be achieved if the
   Stakeholder is “engaged” in the project;

Question 10

What is the difference between Stakeholder
communications and Stakeholder
engagement?

Answer 10

1. Stakeholder communication is a part of Stakeholder
   engagement;
2. Communications are usually a one way process;
3. Communications are used:
   * to identify Stakeholders;
   * to inform Stakeholders;
   * to notify Stakeholders;

Regular communications are needed to maintain
Stakeholder confidence and to avoid rumours and
misunderstandings;

Communications are used to:
* confirm that Stakeholder requirements are being
achieved;
* advise of any Project changes and give reasons;
* seek opinions or feed-back from Stakeholders;

Question 11

List Some stakeholder engagement tools

Answer 11

Websites: Serve as information portals, providing updates and facilitating feedback channels

Customer Research (Surveys, Online Communities): Gather stakeholder opinions and feedback on specific aspects.

Deliberative Community Forums: Engage groups with specialized knowledge for in-depth discussions and insights.

In-depth Interviews: One-on-one sessions to gather detailed information and perspectives from selected individuals.

Customer Advisory Groups and Consultative Committees: Formalized structures to receive regular input and advice from stakeholders with relevant expertise.

STakeholder Meetings and Follow-up Discussions: Personalized interactions to address specific stakeholder concerns or gather in-depth feedback.

Community Open Days (Site Visits, Town Halls): Large-scale events to inform the broader community and encourage participation.

Media Announcements: Utilize traditional and digital media to reach a wide audience and disseminate project information.

Question 12

When would you use specialist
Consultants to manage Stakeholder
requirements?

Answer 12

1. A specialist in Stakeholder management may be
   used :
   * To avoid perceived conflict of interest between
   the project team and Stakeholders;
   * To demonstrate independence of purpose;
   * To provide credibility to the Stakeholder
   engagement process;
   * To add skills &/or resources that may not be
   available in the project team;
2. The specialist will need ongoing advice on Project
   technical issues;
3. Some Stakeholders will still need to be engaged by
   the project team

Question 12

Current engagement practices are being affected by social
and digital media. This includes

Answer 12

Managing issues that “go viral“
* Working with socially-connected groups
* Using the latest technology to explain and visualise complex
information simply
* Identifying the best ways to engage communities in a genuine
and transparent manner

Question 13

How could you stream-line engagement with a large
group of project Stakeholders?

Answer 13

1. Sort the Stakeholders into groups based on the mapping
   result.
2. A steering committee can be formed to include most
   influential and powerful Stakeholders.
3. A reference group can be formed to maintain contact and
   seek opinions with less influential Stakeholders.
4. An advisory committee can be formed to provide extra
   status to some Stakeholders.
5. Use on-line forums and/or surveys

Question 14

STages of Design

Answer 14

1. Pre-deasability study
2. Feasability study
   3.Functionaol design and business
   4.Detailked design and procurement
   5.supply construct and commision
   6.completion and review of implemntation