Stakeholder Engagement (16%) & Team Performance (17%) (33%)

Question 1

Stakeholder Management Skills

- name 3 key components…

Answer 1

1. Active listening
2. Overcoming resistance to change
3. Resolve conflict

Question 2

Project manager Roles in XP vs. Scrum

Answer 2

XP coach, tracker

Scrum - Scrum Master

Question 3

Team members in XP differ from Scrum

Answer 3

XP are specialists

Scrum are generalists

Question 4

Tuckermans Model of Team Building

-what are the 2 dimensions it puts on the standard forming steps

Answer 4

Y axis: Effectiveness

X axis: Time

Question 5

Team Ground Rules

- name a couple things associated with this

Answer 5

• Code of conduct
• Communication plan
• Working together
• Meeting etiquette

Question 6

Agile Coaching is _____?

Answer 6

Heavy on telling with some feedback

Question 7

Agile Mentoring is usually done by an Agile Coach, T/F?

Answer 7

False - usually done through a voluntary relatonship

Question 8

Team Delivery Activities

• what is this?
• what are some things that are done through this?

Answer 8

This is the process of doing the work.

• team members select their own work items
• verify assumptions and get clarifications
• verify acceptance tests
• demonstrate to stakeholder

Question 9

Theory X and Theory Y can be described as…?

Answer 9

X - average “X” worker dislikes work and doesn’t want any more. Respond best to authoritative management.

Y - average worker wants to be active and looks for more. Responds best to participatory.

Question 10

Theory Z is what?

Answer 10

How Japanese people treat each other:
Trust,
Change in relationship dynamics,
Intimacy

Question 11

Project Communication types

- name the 6 dimensions of these

Answer 11

1. Internal & external
2. Formal and informal
3. Vertical and horizontal
4. Official and unofficial
5. Written
6. Verbal and non-verbal (body language)

Question 12

Active listening involves…

Answer 12

1. Restating
2. Paraphrasing
3. Body language (head nodding, etc)

Question 13

Daily standup

- what are things discussed by each team member?

Answer 13

1. What they did YESTERDAY
2. What they are doing TODAY
3. What OBSTACLES stand in the way

Question 14

What are some examples of Information Radiators?

Answer 14

• Backlogs
• Task boards (Kanban, etc)
• Visualizations/dashboards, etc

Question 15

Burndown Chart

• is shown for what time period: project, release, iteration?
• records what information?

Answer 15

Iteration

Work complete, work remaining and team velocity

Question 16

Conflict Resolution Diagram

• also known as
• describes what types of conflict?

Answer 16

Evaporating Clouds diagram

1. I want X and the opposite of X
2. I want X and Y, but can’t have them both
3. I want X and they want Y

Question 17

Conflict Management techniques

- what is considered the best and worst examples of this

Answer 17

Best: Collaborative / Problem Solving
Worst: Withdraw / Avoid

Question 18

Conflict Management techniques

- what is the X and Y axes of this continuum?

Answer 18

X: Low-High, Concern for Others
Y: Low-High, Concern for Myself

Question 19

Kanban:

1. Visualize the workflow
2. Limit WIP
3. Manage the Flow
4. Make process policies explicit
5. Implement Feedback Loops
6. Improve collaboratively

Answer 19

See above