Stakeholder Analysis Flashcards
What is a stakeholder?
Any group or individual who can affect or is affected by the achievement of the organization’s objectives
What is meant by a stakeholders power?
Ability of a stakeholder to get another entity to do something they would not normally do
What are the types of power and what do they mean?
Coercive - force/threat
Utilitarian - material/ incentive power
Normative - symbolic influences
What is meant by stakeholders legitimacy?
Actions of the entity are desirable, proper, or appropriate based on a system of socially constructed norms, values and beliefs (a social good)
What are the bases of legitimacy?
Individual
Organizational
Societal
What is the urgency of stakeholders?
Degree to which stakeholder can call for immediate attention
What are the bases of urgency?
Time sensitivity: degree to which manager can delay attending to stakeholders claim
Critically: importance of claim or stakeholder relationship to the manager
What is salience?
Degree to which managers give priority to competing stakeholder claims
What are the classes of stakeholders? (8 classes)
- dormant
- discretionary
- demanding
- dangerous
- dominant
- dependent
- definitive
- non-stakeholder
Dormant stakeholder
Possesses power only, since it lacks other attributes, power often goes unused
Discretionary stakeholders
Possesses legitimacy only. No pressure for managers to interact with them (they may or may not do so)
Demanding stakeholders
Possess urgency only
Latent stakeholders
Possess only one attribute (includes dormant, dependent, and demanding stakeholders)
Expectant stakeholders
Stakeholders possess two attributes
Dangerous stakeholders
Possess power and urgency
