Stages of the Helping Process Flashcards
STAGE I – FOUNDATION
Establish Rapport/Build a relationship
Unconditional Positive Regard, Genuineness, Empathy
Establish trust. Engage in Active Listening
Reflect, reflect, reflect…feelings or thoughts.
Open-ended Questions
Attending behaviors: “ear contact” “mmm’mm” “I hear you” “I understand.”
Tracking-responding to what they have just said.
Be patient, “Take your time.” Allow for alot of emotion, give permission to ventilate.
Paraphrasing. “You feel…because…”
Silence can be a powerful form of active listening.
Use rapport/relationship building skills throughout the call/session.
STAGE II
Clarification/Define the Problem
Who is this person? What has made them seek counseling?
What is at the heart of the session or the need for counseling?
Unravel, untangle the problem, or reframe the problem. Break it into smaller pieces. Gather information.
What does this problem mean to them?
Reflect, reflect, reflect…
Open-ended questions or closed-ended questions.
Assess the situation for risk, emergency, or danger.
Bring up a difficult subject.
STAGE III
Explore Resources
Prior strains? Available resources? Perception of the problem?
What coping have they tried before?
What options do they see?
Who can they turn to for support or help?
What special considerations factor in to the resources?
Facilitate their development of the solution or options.
Refrain from giving advice!
Stage IV
Plan of Action
Development of a treatment plan, goals, and actions
Pace them AND yourself…“Rome wasn’t built in a day”
Break plan into manageable steps
Summarize
STAGE V
Wrap up the call/session
How do they feel now?
Commend them for working, for risking
Set next appointment or if there is a special reason for a follow-up, plan and make clear.
Give feedback.
Encourage and support
