Staffing Chapter 5 Flashcards
the process of hiring eligible candidates in the organization or company for specific positions.
Staffing
2 main components of staffing
Selection and recruitment
n the event of a job opening, administrators must be careful when recruiting and choosing who to bring into the organization.
Recruitment
the process of locating potential individuals who might want to join the organization and encouraging them to apply for actual or anticipated job vacancies
external recruitment
filling job vacancies can be done through promotions or transfer of employees who are already part of the organi- zation.
Internal recruitment
through websites, newspapers, trade journals, radio, television, billboards, posters, and e-mails among others.
Advertisement
received by employers from individuals who may or may not be qualified for the job openings.
Unsolicited application
independent job boards on the Web commonly used by job seekers and recruiters to gather and disseminate job opening information
Internet recruiting
are recommendations from the organization’s present employees who usually refer friends and relatives who they think are qualified for the job.
Employee referral
also known as “head hunters;” help employ- ers find the right person for a job. Such firms seek out candidates with qualifications that match the requirements of the job openings that their client company hopes to fill
Executives search firm
good sources of young applicants or new graduates who have formal training but with very little work experience.
Educational institutions
may offer placement services to their members who seek employment.
Professional association
possible sources of applicants for blue-collar and professional jobs.
Labor union
may also be good sources of applicants for different types of job vacancies for they usually offer free services while private ones charge fees from both the job applicant and the employers soliciting referrals from them.
Public and Private Employment Agencies
The process of choosing individuals who have the required qualifications to fill present and expected job openings.
Selection
The determining of an applicant’s qualifications in order to gauge his or her ability to do the job.
Interview
The interviewer asks the applicant to answer a set of prepared questions-situational, job knowledge, job simulation, and worker requirement questions.
Structured interview
The interviewer has no interview guide and may ask questions freely.
Unstructured interview
several interviewers or a panel interviewer may con- duct the interview of applicants; three to five interviewers take turns in asking questions.
Panel interview
one interviewer is assigned to interview the applicant.
One-on-one interview
Designed to measure the applicant’s mental capacity;
Intelligence test
Tests his or her present skills and poten- tial for learning other skills.
Proficiency and Aptitude Tests
Designed to reveal the applicant’s personal character- istics and ability to relate with others.
Personality tests
Tests that show the occupation best suited to an applicant.
Vocational tests
Refers to learning given by organizations to its employees that concentrates on short-term job performance and acquisition or improvement of job-related skills
Training
Refers to learning given by organizations to its employees that is geared toward the individual’s acquisition and expansion of his or her skills in preparation
Development
The use of personal behavior to demonstrate the desired behavior or method to be learned
Modeling
Learning by getting comments or feedback from trainees themselves, from trainers, or fellow trainee which can help the individual realize what they are doing right or what they are doing wrong
Feedback or reinforcement
Learning by giving training through either few, long hours of training(massed) or series of short hours (distributed)
Massed VS. Distributed learning
Learning through the giving frequent opportunities to trainees to do their job tasks properly
Active practice and repetition
Is a part of an organization’s career management program and its goal is to match the individual’s development needs with the needs of the organization
Employee development
All forms of pay given by employers to their employees for the performance of their jobs
Compensation/wages
A process undertaken by the organization, usually done once a year, designed to measure employee’s eotk performance
Performance evaluation
Includes workers’ salaries, incentive pays, bonuses, and commission
Direct compensation
Includes benefits Given by employers other than financial remuneration; for Example: travel, educational, and health benefits, and other
Indirect compensation
Includes recognition programs, being assigned to do rewarding jobs, or enjoying management support, ideal work environment, and convenient work hours
Nonfinancial compensation
Related to fairness
Pay equity
Is a motivation theory focusing on employees’ response to the pay that they receive and the feeling they receive less or more than they deserve
Equity theory
Theory of motivation which predicts that employees are motivated to work well because of yhe attractiveness of the rewards or benefits
Expectancy theory
When pay is computed according to the number of units produced
Piecework basis
When pay is computed according to the number of work days rendered
Hourly basis
When pay is computed according to the number of work days rendered
Daily basis
Even pay Is computed according to the number of work weeks rendered
Weekly basis
When pa is computed according to the number of work months rendered
Monthly basis
______________ are influenced by internal and external factors
Compensation rate
These are fulfilled through appraisal/evaluation programs that provide information that may be used as basis
Administrative purposes
These are fulfilled through appraisal/evaluation programs that provide information about employees’ performance and their strength and weakness
Developmental purposes
Methods of evaluating workers have undergone development in oder to adapt new legal employment requirements and technical changes
Performance appraisal methods
Performance appraisal method where each characteristic to be evaluated is represented by a scale on which the evaluator or rater indicates the degree to which an employee possesses that characteristics
Graphic rating scales
Performance evaluation that requires the rater to choose from two statements purposely designed to distinguish between positive and negative performance
Forced-choice method
A behavioral approach to performance appraisal that includes five to ten vertical scales
Behaviorally anchored rating scale
What is BARS?
Behaviorally anchored rating scale
A behavioral approach to performance appraisal that measures the frequency of observed behavior
Behavior observation scale
The connection created among employees/workers as they do their assigned tasks for the organization to which they belong
Employee relation
_______________ is a formal union of employees/workers that deals with employers, representing workers in their pursuit of justice and fairness and in their fight for their collective or common interests
Labor union
Complaints regarding wages or salaries and benefits given to them by the management are the usual reasons why employees join labor unions
Financial needs
Perceptions of employees regarding unfair or biased managerial actions are also reason why they join Madd movement
Unfair management practices
Some join unuins for the satisfaction of their need for affiliation with a group and for the prestige associated with coworkers’ recognition of ones leadership qualities
Social and leadership concern
______________ is a formal procedure that authorizes the union to represent its members in processing a grievance or complaints.
Grievance procedure
Gift, prize or recompense for merit, service or achievement, which may have a motivating effect in the employee
Reward
Refers to money, finance or currency reward
Monetary reward
Refers to intrinsic rewards which do not pertain to money or finance
Non-monetary reward
Financial remuneration given in exchange for work performance that will help the organizations attain its goal
Pay/salary
Indirect forms of compensation given to employees/workers for the purpose or improving the quality of their work and personal lives
Benefits
Rewards that are based upon a pay-for-performance philosophy
Incentives
It’s establishes a baseline performance level that employees or groups of employees must reach in order to be given such reward or payment
Incentives
A compensation package for executives or organizations
Executives pay
What are the five components of executive pay?
- Basic salary
- Bonuses
- Stick plans
- Benefits
- Perquisites
Are plans that grant employees the right to buytva specific number of dares of the organizations’ stock at a guaranteed price during a selected period of time
Stock option
Reward yhat may be given to individuals employees or groups/teams for meritorious service or outstanding performance
Award
Intrinsic reward given by superiors to their subordinates when they express oral or verbal appreciations for excellent job performance
Praise
A management Functions involves ensuring the work performance of the organization’s member are aligned with the organization’s values and standard
Controlling
Any established measure of extent quantity, quality, or value
Standard
______________ makes sure that the firm’s operating Cas flow is sufficient, efficient, and, if possible, profitable when invested
Management control
__________________ used for controlling financial resources, office management, quality assurance, and other are essentially the same
Control technique
_____________ involves the correction of deviation from det standards.
Taking action
Accounting strategy of some firms which requires the preparation of two different accounting reports, one for internal use and another for external use
Double entry accounting
The process of journalizing with debit and credit entries
Dual entry
The organization’s ability to meet short-term obligation
Liquidity
___________ integrated planning
Controlling
____________ involves o thorough process which is essential to the creation and refinement of a blue prints or its integration wit hother plans
Planning
It is useful to create a ___________________ which serves as a forecast of the balance sheet, income statement, and cash flow statement in order to make projections
Pro format financial statement
________________ is a financial statement which is defined by most accounting books as the “snapshot” of any entity’s financial condition because it presents the financial balance ls of a particular period
Balance sheet
______________ is also known as the profit and loss statement, revenue and expenses statement, statement of financial performance, or earnings statement
Income statement
_______________ summarizes thr inflow and outflow of cash during a given period
Statement of cash flow
__________________ is the amount of goods or services produced (output) divided by the input needed to produce the said output
Organizational productivity
______________ is a measure of the organizational goals’ suitability to organizational needs and how well these said goals are being attained
Organizational effectiveness
___________________ are common in many companies today
Computer-based control system
___________ makes use of strict rules, regulations, policies, procedures, and orders for formal authority
Bureaucratic control
__________ is based on compliance with norm, values, expected behavior related to the firm’s organizational culture, and other cultural variables of the country where the company is located
Clan control
techniques used for measuring an organization’s financial stability, efficiency, effectiveness, production, output, and organization members’ attitudes and morale
Control Methods
methods which make use of data and different tools expressed in members for monitoring and controlling production output
Quantitive Control Methods
methods which make use of tools such as inspections, reports, direct supervision, performance evaluation, and on-the-spot checking to accomplish goals
Non-quantitive Control Methods
A firm may apply control techniques or methods which are either quan titative or nonquantitative.
Methods of Control
An organization’s ______ is an expression in financial terms of a plan for meeting the organization’s goals for a specific period
Budget
Internal auditing involves the independent review and eval- uation of the organization’s nontactical operations, such as accounting and finances
Audits
refer to the overall control of performance instead of only those of specific organizational processes.
Nonquantitative methods
prevents problems because managerial action is taken before the actual problem occurs.
Feedforward control
takes place while work activity is happening.
Concurrent control
is control that takes place after the occurrence of the activity.
Feedback control
is a control challenge for managers
Employee discipline
ensures that the task of getting a project’s activities done on time, within the budget, and according to specifica- tions, is successfully carried out.
Project management control
control that makes use of balance sheets, income statements, cash flow statements to analyze and examine financial statements
Management Control
a systematic monitoring at control points in strategic plans that may tend to change in the organization’s strategies
Strategic Control
business environment that includes or considers economic aggregates such as national income, total volume of savings, and money supply
Macroeconomic Environment
The goal of businesses is to gain profit. In order to achieve this, manag The goal of busiting/financial controls.
Accounting/Financial Control Ratios
tests the organization’s ability to meet short term - obligations
Liquidity ratio
determines if the organization is technically insol vent, meaning that the organization’s financing is mainly coming from borrowed money or from the owners’ investments.
Leverage ratio
Determines if the organization is carrying more inventory than what it needs
Activity ratio
determines the profits that are being generated
Profitability ratio
systematic monitoring at control points that leads to change in the organization’s strategies based on assessments done on the said strategic plans.
Strategic Control
an approach or process of measuring a company’s own services and practices against those of recognized leaders in the industry in order to identify areas for improvement.
Benchmarking
Give me the three types of benchmarking
- Strategic benchmarking
- Operational benchmarking
- Management benchmarking
Its a type of benchmarking which compares various strategies and identifies the key strategic elements of success
strategic benchmarking
Its a type of benchmarking which compares relative costs or possibilities for product differentiation
Operational benchmarking
Its a type of benchmarking which focuses on support functions such as market planning and information systems, logistics, and human resource management, among others.
management benchmarking
allocation of a fixed amount of resources for a specific purpose
Fixed Budget
plans to monitor, control, and implement the firm’s resources on its operation based on its objectives or goals
Budget
Is the initial step and it includes the development of the firm’s objectives and the creation of the budget
Planning
takes on the decision-making that is guided by budgeting.
Operating
process then checks and guarantees whether the set objectives are accomplished.
control
The process of attracting, training, developing, and maintaining an excellent work force
Human resource management
The process of managerial planning and carrying out of the conception, pricing, promotion, and distribution of ideas, goods, and services in order to bring about exchanges to satisfy individual and organizational goals
Marketing management
The management and custody of the organization’s funds, seeing to it that funds are effectively and efficiently utilized in order to provide for all the needs of the organization’s various operating units
Financial management
The management of information and communication of information technology that collects, organizes, and distributes, data to be used in the organization’s decision-making function
information and communication of information technology management (ICTM)
