Staff Training

Question 1

What is training for new staff called?

Answer 1

Induction Training

Question 2

What is Induction Training

Answer 2

Introduces the new employee to their workplace:

• Usually starts on 1st day
• Inc introducing to fellow workers
• Tells them about company rules, inc Health & Safety
• Tour of site so they don’t get lost
• May inc initial training on how to do their job
• helps to make new employee feel welcome & comfortable in workplace

Question 3

What is “On the Job Training”?

Answer 3

Also called “internal training”
Learning by doing:
- The most common form of training
- Teaches how to do their job better by showing them how to do it & then practising

Question 4

What is “Off the Job Training”?

Answer 4

Can be both internal and external

• This happens when person learns away from their workplace
• If firm has own training dept it can be done internally (in-house)
• Training that happens outside the bus is called external training. eg. course at college

Question 5

What are Pros & Cons of On the Job training?

Answer 5

Pros - Cost effective, the person continues to work while they learn
Cons - Often taught by a colleague so can pass on bad working practices

Question 6

What are Pros & Cons of Off the Job training?

Answer 6

Pros - Often higher quality than on the job as trainers are often more qualified than co-workers
Cons - It is more expensive & not always as directly related to the actual job

Question 7

What is an Appraisal?

What is the process?

Answer 7

Helps to keep track of progress & identify training needs.

• Worker & manager agree workers performance targets for the year
• During the year training & other resources are provided to help meet the targets
• At the end of the year they meet again & discuss how well the targets were met
• This is then repeated for the next year

Question 8

What is done with the results of the appraisal?

Answer 8

• People who beat targets can get rewarded with higher pay or promotion
• Managers can decide on a course of action to help them improve if targets are not met

Question 9

What can be problems with Appraisals?

Answer 9

• Can cause problems if badly managed:
  
  • If the workers targets are unrealistic they probably won’t meet them.
  • This can be demotivating
• Lack of honesty can cause problems, sometimes workers just say what they thing managers want to hear
  
  • Some managers avoid upsetting people