Sports Exam 4

Question 1

Communication involves

Answer 1

a. Sending Information
b. Receiving information (encoding)
c. Interpreting (decoding)
d. Using all your senses…

Question 2

Coach as the communicator

Answer 2

a. Have credibility with the athletes
b. Establish open lines of communication with the athletes
c. Accept individuals (Maybe)
d. Makes the communication personal or individual
e. Observes and analyzes performance and provides constructive feedback…in a non-threatening manner.

Question 3

Group Communication – Very critical, can all learn from one mistake.

Answer 3

a. Communication effects results and performance.
b. Teams must communicate easily and efficiently with one another. (2,3,4 vs Cut/Relay)
c. Interpersonal problems usually stem from poor communication.

Question 4

Group Misunderstandings

Answer 4

a. Difference of opinion – common sense solutions
b. Clash of personalities
c. Task or social role conflicts
d. Power struggles – could be with coach or a teammate.
e. Communication breakdown.

Question 5

Group Communication 3 steps

Answer 5

Coach as communicator
Group communication
Group misunderstandings

Question 6

Coach to team communication

Answer 6

a. Impart (What does this mean?)
b.​Inspire
c.​Monitor
d.​Clarify
e. ​Reinforce

Question 7

Coach to player communication

Answer 7

a. Get to know the athletes as individuals. (strengths, talents, interests, etc..) (When?)
b. Be open and honest with the athletes
c. Provide evaluative feedback (what’s that?)
d. Learn how they each communicate
e. Be clear, reduce uncertainty, and be supportive
f. Be positive and consistent
g. Develop empathy

Question 8

Athlete to athlete communication

Answer 8

a. Misunderstanding
b. Insensitivity
c. Distrust
d. Betrayal
e. Athletes not being heard

Question 9

Arrogant Listening

Answer 9

listeners are more interested in what they have to say as opposed to what the other person is saying.

Question 10

Superficial or Inattentive Listening

Answer 10

listeners tune out quickly once they think they have enough information to decipher what the speaker’s intent is.

Question 11

Active Listening

Answer 11

listener is
attuned,
connected,
engaged,
tries to understand what the other person has to say.

Question 12

SOLER technique for Active Listening

Answer 12

1. Square yourself
2. Open posture
3. Lean toward the person
4. Eye contact
5. Relaxed body

Question 13

Reflective Listening

Answer 13

1. Questioning
2. Paraphrasing
3. Clarifying
4. Encouraging
5. Empathetic Understanding
6. Summarizing

Question 14

Assertive Training

Answer 14

Being honest and straight forward with a person’s thoughts, feelings, and beliefs in an appropriate way. Very hard to do as it must be learned and practiced.

Question 15

To improve Communication, consider these strategies

Answer 15

a. Team comes first and everyone is on board with that
b. Listen to one another
c. Learn how to give and receive constructive feedback (How?)
d. Be tolerant – we shouldn’t get upset by the little things
e. Avoid backstabbing and gossip
f. Resolve confrontations privately
g. Realize that not all conflicts can be resolved – agree to disagree. (Relationships)

Question 16

Levels of Listening

Answer 16

Arrogant Listening
Superficial Listening
Active Listening

Question 17

DESC formula for expressing yourself more assertively

Answer 17

o Describe – the situation as you see it. Paint a verbal picture of the others person’s behavior. “When I’m told this, I feel this…”
o Express your feelings – “When you do this, it makes me feel like…”
o Specify what you would like to change. “I would prefer you give me this, rather than that” or “I would appreciate if you don’t talk behind my back”.
o Consequences to expect…this may not be greeted with openness but might lead to a better understanding or improved relationship.

Question 18

“Four OLVES”

Answer 18

invOLVE – make the group the target of the change, begin by having a team dialog about what constitutes an effective team culture and the necessary team commitment and buy in to that.
resOVLE – as problems and conflicts arise during the season, have the team come up with collective solutions and hold one another accountable and responsible for their actions.
absOLVE – once the problem is resolved, move on and leave it behind
evOVLE – always find positive lessons learned. Grow, become more experiences, and watch the cohesiveness unfold.

Question 19

Active listening 4

Answer 19

a. Posture yourself
b. Listen to what the person is really trying to say…verbal and non-verbal
c. Clarify
d. Summarize with empathy