sport and rec Flashcards
Matt has only been able to hire out 5 bikes during his shift. He has been told that he did not meet his goal
for the session and has been asked to gather feedback to improve in his next shift. List two (2) ways that
Matt can get feedback from his colleagues and two (2) ways that he can get feedback from clients at the
centre.
Colleague – Informal discussion, observation by manager next session, evaluation
Client – Survey, phone call, informal questioning
Explain why is important to actively seek feedback from both clients and peers?
Clients are more likely to give you honest and open feedback compared to your peers. If you are asking for feedback from
peers, it is best for this to be completed anonymously so that you will receive true feedback.
Explain why regular back-ups of data are done.
It is important for periodic back-ups to occur so that data is not lost due to a virus entering the system or
the system malfunctioning and losing all data that is stored on the hard drive or server.
arrange these task into urgent and important but not urgent
- Prepare and email the agenda for next week’s staff meeting.
- Prepare a mail out of personal training specials, which start in two weeks.
- Photocopy all OHS policies and procedures for an audit next week.
- Write a client’s exercise program for their appointment this afternoon.
- Photocopy staff induction packs for orientation tomorrow.
- Email all staff members regarding an immediate change to client health screenings.
Urgent
1. Write a client’s exercise program for their
appointment this afternoon.
2. Photocopy staff induction packs for orientation
tomorrow.
3. Email all staff members regarding an
immediate change to client health screenings.
Important but not urgent
1. Prepare and email the agenda for next week’s
staff meeting.
2. Prepare a mail out of personal training
specials, which start in two weeks’ time.
3. Photocopy all OHS policies and procedures for
an audit next week.
In a gym environment, why is it important to constantly gain reports on the quality of service delivered to clients as well as customer feedback?
Gyms are financed on memberships so clients and users of the gym need to be happy to ensure they
continue to pay their membership.
Need to always find out if products are adequate and service and quality is consistent.
As a coach, you may need to conduct activities outdoors. If you were planning an outdoor lacrosse tournament for a
group of 10 boys aged 7 – 10 years of age what could be your contingency plan if the weather was over 40 degrees
Celsius (there is no suitable indoor facility)?
*Modify time
*More drinks
*Hats compulsory
*Modify game
*Adjust team numbers because of weather
Professional development activities are extremely important for all staff members. Staff need to have access to
PD opportunities both during and after hours.
Why is it important to identify, prioritise and plan opportunities for staff to undergo professional development?
Professional development allows individuals and teams within a workplace to learn new skills or
knowledge that can help an organisation to improve their effectiveness, efficiency and overall
outcomes.
When completing a professional development review why should both formal and informal feedback be
incorporated into the review?
because there is a variety of questions and answers
because Formal is written and to an extent by the book and completed through a specific criterion related to specific areas of the role.
Informal is general talk and feedback regarding all areas without a set checklist.
JR a swim teacher that has worked in pools for over twenty years. He is a very experienced swim teacher and
first aid respondent. Through his many years of experience he has developed a floatation device for pre-school
children, he has called it “JR Flotation”.
He has started his own business selling these devices to customers.
Customers can only purchase JR Flotation online. What type of clients are they considered to be? Provide a
brief explanation of this client type.
This client is an - External client
An external customer is one who is outside of the organisation or business. These customers can be
on the phone or online. They have not yet made the commitment to purchase the product and may be
looking for additional information about the product, pricing, availability etc.
As JR has been a swim teacher for a number of years he has very little experience with running a business. It
was suggested to him that he should undertake professional development to further develop his skills.
What is professional development?
Professional development is about learning new skills or knowledge that can help an individual advance
themselves through personal or career development.
Describe two professional development opportunities that would be beneficial for JR to undertake.
1: Personal Study
JR would benefit from personal study. This would allow him an opportunity to improvement and develop
his knowledge and skills. He could complete a certificate, short course or degree to further develop
skills, knowledge and qualifications.
Professional development opportunity
2: Coaching and mentoring
JR could look for someone to coach or mentoring him to further develop his skills and knowledge in
the area of business. Coaching and mentoring involves using the skills of one individual to teach or
educate another individual. It is about transferring knowledge from one individual to another, through
explanation and demonstration.
Now that JR is running a business it is an important to set goals and objectives. JR has set himself a goal to sell
lots of JR Flotation devices.
Suggest why this goal is not suitable and suggest a better alternative.
Student explanations will vary; teacher discretion is required. However, students should have identified
that this goal is not suitable as it is not S.M.A.R.T. i.e.: Specific, Measurable, Attainable, Realistic and
Timely. Students may identify the term S.M.A.R.T. or may use some of the elements listed above to
describe why the goal is not suitable both are acceptable answers.
This goal is not suitable as it is not S.M.A.R.T. ie: Specific, Measurable, Attainable, Realistic and Timely.
The goal is too broad and does not have a timeframe assigned to it, nor does it specifically define how
many “sell a lot” is. A better alternative goal would be “to sell 100 JR devices in the first six months”.
To judge business success, JR could use KPIs. What does KPI stand for?
Key Performance Indicators
Name five sections that should be included in a business and performance plan and give a brief explanation of
each.
- Company description – a brief explanation of what the company does, products manufactured,
services, etc. - Risks – identifying what could impact on your business
- Executive summary – a summary of the business objectives, approach and revenue
4.Competitors – identifying who your main competitors are in this market in relation to things such as
sales and customers
5.The market – deciding who the target/market audience is for your product
Feedback plays a vital role in ensuring employee productivity and improvements. It can come in two forms,
formal and informal feedback. Explain the difference between formal and informal feedback.
Formal feedback is intentional and planned process of giving feedback to an employee in a workplace,
whereas informal feedback is ongoing, in-the moment advice.
