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PHR Questions > SPHR Study Guide > Flashcards

SPHR Study Guide Flashcards

1
Q

Define enterprise risk management

A

practice of forecasting possible risks to the organization and taking steps to mitigate their impact on operations

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2
Q

define HR audit

A

identifies areas that may be out of compliance with legal requirements or that are in need of updating because of strategic changes within the organization, and it defines elements that are working well.

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3
Q

Define Employment Practices Liability Insurance

A

Employment practices liability insurance (EPLI) provides protection for employers to help them reduce the potential loss associated with various employment-related claims

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4
Q

define administrative law courts

A

federal agencies that have the power to order compliance with federal laws in courts ex. NLRB

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5
Q

define lobbying

A

activity in which people can participate when they want to influence new laws and regulations.

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6
Q

What are the two types of research?

A

Primary Research

Secondary Research

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7
Q

Define Primary research

A

the researcher has performed the research

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8
Q

Define Secondary Research

A

based on information that has been collected or reported by others, such as books or articles by primary researchers, industry standards, or analysis of trends in an organization

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9
Q

What is the scientific method?

A

1) Identify a problem
2) Create a hypothesis
3) Decide how to test the hypothesis
4) Collect Data to verify the hypothesis
5) Draw conclusions from analysis of the data

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10
Q

Define correlation

A

measures two variables to determine whether there is a relationship between them

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11
Q

Define Correlation Coefficient

A

describes the relationship between two variables and is stated as a number between –1.0 and +1.0

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12
Q

define Measures of Central Tendency

A

often referred to as the average

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13
Q

Define mean average

A

the sum of the values in a set of numbers, divided by the number of values in the set

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14
Q

Define mode

A

number that occurs most frequently in a set of numbers.

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15
Q

define moving average

A

used to calculate an average for a specific period

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16
Q

define weighted average

A

the more current data is multiplied by a predetermined number to better reflect the current situation

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17
Q

define weighted moving averag

A

assigns more weight to current data with the use of a predetermined number and drops the oldest data when new data is added.

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18
Q

define time-series forecasts

A

can be used to measure historic data and provide a basis for projecting future requirements

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19
Q

define trend analysis

A

compares the changes in a single variable over time

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20
Q

define simple linear regression

A

the relationship between one variable (for example, staffing) against another variable (such as production output) and allows prediction of one variable from the other

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21
Q

define multiple linear regression

A

measures the relationship between several variables to forecast another

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22
Q

define simulation models

A

allow several possible plans to be tested in abstract form

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23
Q

define ratios

A

provide a benchmark based on the historic relationship of one variable to another

24
Q

What are the two aspects to the change process?

A

Structural changes

Individual changes

25
Q

define reengineering in the change process

A

involves looking at the entire organization to simplify or eliminate unnecessary processes with the goal of increasing customer satisfaction through improvements in efficiency.

26
Q

define corporate restructuring

A

looks at individual units in the organization to reduce or eliminate redundancy or bureaucratic processes in order to reduce costs and increase production.

27
Q

what are two possible outcomes of workforce expansion?

A

mistrust which reduces productivity

28
Q

define acquisition

A

occurs when one organization, generally a corporation, purchases or trades stock to gain controlling interest in another.

29
Q

define divestitures

A

s a product line, a division, or another part of an organization is sold or somehow disposed of.

30
Q

how is ROI calculated?

A

calculated by dividing the benefits realized as a result of a program by the total related direct and indirect costs.

31
Q

How is “HR Expenses as a Percent of Operating Expenses” calculated?

A

calculated by totaling all the direct and indirect HR costs and dividing them by the total operating expenses.

32
Q

How is “HR expenses as a percent of total revenue” calculated?

A

calculated by totaling all the direct and indirect HR costs and dividing them by the total revenue.

33
Q

define accession rate

A

measures the number of new employees against the total number of employees.

34
Q

why would one use an accession rate?

A

This measurement is useful for determining the types of HR programs needed to manage and support the workforce.

35
Q

define “time to hire”

A

calculated from the date a job is posted to the date a job is accepted by the new employee.

36
Q

Restructuring is used to do which of the following? Remove redundant operations. Assimilate employees into the organization. Simplify processes to increase customer satisfaction. Purchase stock to gain controlling interest in a competitor.

A

a

37
Q

What is a statement that describes what an organization does that is different from others? Values statement Corporate goal Vision statement Mission statement

A

d

38
Q

Which of the following options is one characteristic of an organization during the growth phase? Executive benefit packages are upgraded. New hires may have less experience. The compensation package is competitive. Employees work closely with founders.

A

c

39
Q

Improvements in technology have had their greatest effect on which of the following? Employee morale Productivity Cost of living Management’s span of control

A

b

40
Q

Which of the following is a practical benefit for measuring diversity in hiring practices? The findings may allow HR to correct an issue before it is litigated. The findings may allow HR to save money on attorney fees. The findings will make HR practitioners better business partners. The findings will allow HR to comply with affirmative action laws.

A

a

41
Q

Which of the following is an appropriate use for an HR audit? To determine which employees no longer have the skills needed by the organization To determine the employee productivity and turnover rates To determine whether the employee handbook is in compliance with current government regulations To determine the timeline for changes that are necessary in the HR department

A

c

42
Q

The four p’s summarize the marketing function. Which of the following is not one of the p’s? Perception Price Placement Promotion

A

a

43
Q

Which of the following is one of the elements of a SMART goal? Action-oriented Strength Technology Threat

A

a

44
Q

What is a pocket veto? The president vetoes a bill from Congress. Congress holds a vote, but the bill does not pass. Congress submits a bill to the president and then adjourns. The president does not sign the bill within 10 days. The president vetoes a bill from Congress. Congress holds a vote but does not have a quorum. Congress submits a bill to the president, but the president does not sign the bill within 10 days.

A

b

45
Q

Which of the following is not a method used by organizations to communicate expected behavior to employees? Written policies Executive behavior modeling Mentor programs Employee coaching

A

c

46
Q

Which of the following risk-management tool or activity is not required by law? Employee handbooks Employer practice(s) prohibiting harassment The reporting of securities law violations EEO-1 reporting

A

a

47
Q

An HR audit enables an employer to do which of the following? Evaluate the effectiveness of current HR practices in alignment with strategic goals. Identify exposure factors and the employer’s potential risk due to compliance failures. Conduct a knowledge assessment of the current workforce. All of the above

A

d

48
Q

What are corporate programs that focus on behaviors that minimize the depletion of time, money, and labor called? Viability programs Sustainability efforts Corporate governance Strategic planning

A

b

49
Q

Ethics, offshoring, data security, and philanthropy are all examples of HR’s role in which of the following functions? Strategic planning Workforce planning Technology development Corporate responsibility

A

d

50
Q

A decision about outsourcing specialized labor would most likely be made at which stage of the organizational life cycle? Startup Growth Maturity Decline

A

a

51
Q

What is the purpose of an HR budget? To determine how much cash is required to achieve a goal To hold departments accountable for outcomes To ensure that the outcomes match the strategic plan To evaluate the effectiveness of HR strategy

A

a

52
Q

What element of an inventory-management system is defined by “purchasing smaller amounts of supplies more frequently”? Inventory allocation Just-in-time inventory Distributive inventory Blanket orders

A

b

53
Q

Which of the following statements about whistle-blower protection is false? Whistle-blower protection is provided under Sarbanes-Oxley. Attorneys must report concerns of securities law violations to the CEO or CLO and are protected under whistle-blower law. An employee must be engaged in a protected activity such as reporting a violation to qualify for protection. The employee does not have to have suffered an unfavorable employment action to qualify for protection.

A

d

54
Q

Salaries, payroll taxes, and benefits are all examples of which of the following HR activities? Conducting a business impact measure Creating an HR budget Creating a compensation strategy Analyzing the cost of recruiting

A

b

55
Q

what is the goal of reengineering?

A

realign operations in a way that adds value to customers

56
Q

What is the purpose of job descriptions?

A

provide the foundation for much of what happens in the employment relationship.

57
Q

what is the purpose of job analysis?

A

to define a job so that it can be understood in the context of accomplishing organizational goals and objectives

PHR Questions (2 decks)

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