Speech Final Review Flashcards
Interpersonal Communication
occurs between the sender and 1 other person
Intrapersonal COmmunication
occurs in your own mind (self-talk)
Message
information that is exchanged between communications
Sending Barriers
the sender says or does something that causes the receiver to stop llistening
Receiving Barriers
the receiver says or does something that causes the sender’s message to not be received
Paralanguage
attitude projected with the tone of a person’s voice
Channel
how the message is transmitted
Plagiarism
taking someone else’s work and using is as your own
Empathetic Listening
when the listener puts themselves in the speaker’s place
Sender
person who has a message to communicate / begins the communication process
Prior Knowledge
experience and information a person already possesses
Receiver
person who reads, hears, or sees the message / audience
Professional Communication
incorporates written, verbal, visual, and digital communication to provide factual information that is unstable in the workplace
Decoding
translating a message into terms the receiver can understand
Barrier
anything that prevents clear, effective communication
Evaluate
to judge the accuracy and truthfulness of spoken words
Literal
the person speaking means exactly what the words indicate
Inferential
you are to draw a conclusion from what is said
6 elements of the communication process
Sender, Message, Channel, Receiver, Translation, Feedback
3 communication situations
Interpersonal (you and 1 person)
Small Group (3 to 20 ppl)
Public (larger than 20)
Verbal vs. Non Verbal
Verbal - uses words
Non verbal - action, behavior or attitude, body language, touch
5 steps of listening process
Receive, Decode, Remember, Evaluate, Respond
5 types of active listening
Appreciative, Critical, Empathetic, Reflective, Deliberative
Communication Barriers
Sending and Receiving
How do you avoid plagiarism?
Citing your sources and putting it into your own words
What is the purpose of a speech to inform?
Provide information or education
What is the purpose of a speech to persuade?
Attempt to change receiver’s behavior
Ethos
ethical appeal, credibility, advice from author, experts, organizations
Pathos
emotional appeal, personal stories
Logos
logical appeal, facts, statistics
Upward Communication
People in lower levels to those in higher ones (employee talking to boss)
Downward Communication
People in highest levels to those in lower levels (boss talking to employee)
Lateral Communication
Occurs between peers, persons of equal standing (teacher to teacher)
Sending Barrier Example
Talking in a language not known by the receiver
Listening Barrier Example
Distractions around the listener
Feedback
Receiver’s response to the sender
Body Language
Message send through gestures (facial expressions)
Formal vs. Informal
Formal - sharing information that requires to specific protocol
Informal - sharing information casually (no rules)
Show how you are listening in a formal situation
Fight barriers, provide feedback
Listening vs. Hearing
Listening - hearing with evaluating
Hearing - receiving sound
Purpose of Visual Communication
Adds clarity, understanding, and interest to attract and maintain attention
