SP22 Experience Cloud Ordered Flashcards
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
A. “Allow using standard external profiles for self-registration, user creation, and logging” must be enabled
B. Create a permission set with ”Allow standard external profiles’ check assign to all external users.
C. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True
D. Customer Community Plus Login Experience licenses need to be used.
A. “Allow using standard external profiles for self-registration, user creation, and logging” must be enabled
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as well.
What could be the possible issue here?
A. The manager has been given the Manage Profiles and Permission Sets permission.
B. The manager has been given the Manage Customer Users permission.
C. The manager has been given the Manage User permission.
D. The manager has been given the Manage External Users permission.
A. The manager has been given the Manage Profiles and Permission Sets permission.
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
A. Click “Manage Partner User” on the Account detail page, then click “Enable Partner User”.
B. Click “Manage External User” on the Contact detail page, then click “Enable Partner User”.
C. Click “New” on the User Setup page in Lightning Experience.
D. Click “Manage Partner User” on the Contact detail page, then click “Enable Customer User”.
B. Click “Manage External User” on the Contact detail page, then click “Enable Partner User”.
As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editor component?
A. All Platinum customers from California
B. All customers from California
C. All Platinum customers
D. All customers
A. All Platinum customers from California
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?
A. Salesforce AppExchange
B. Salesforce Accelerator Directory
C. Salesforce Accelerator Catalog
D. Salesforce Connect
C. Salesforce Accelerator Catalog
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
A. Data Category Visibility
B. Content Management
C. Automatic Topic Assignment
D. Org-Wide Defaults
A. Data Category Visibility
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
A. CK should provision and activate CDN in those regions where traffic is high.
B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
C. CK should provision and activate CDN in those regions where traffic is low.
D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
C. CK should provision and activate CDN in those regions where traffic is low.
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
A. CDN can help consistently by attaching content timestamps as key value pairs to both static and dynamic content.
B. CDN can help availability by allowing remote cloning for dynamic resources.
C. CDN can help performance by caching public resources.
D. CDN can help reliability by allowing local cloning for static resources.
C. CDN can help performance by caching public resources.
Optimize page load times and site performance with Salesforce’s content delivery network (CDN) for Digital Experiences. Salesforce partners with Akamai to efficiently deliver publicly cacheable content to users on your Experience Cloud sites.
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contains multiple departments, all of which belong to that account. One of the page variations of the Home page of CK’s Experience Cloud site is assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned only to the Legal Department audience.
Who will be able to see the Rich Content Editor component?
A. New York City audience members with the Legal Department sharing set
B. Members that are part of both the New York City audience and the Legal Department audience
C. All Cloud Kicks Experience Cloud site members
D. All New York City audience members.
B. Members that are part of both the New York City audience and the Legal Department audience
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
What is a potential impact of changing the Salesforce CDN?
A. Changing the Salesforce CDN overwrites LDS defaults.
B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
Cloud Kicks (CK) wants to organize content on its site so that users can easily search and browse for information.
Which three features should CK use to accomplish this goal?
Choose 3 answers
A. Navigational Topics
B. Content Graph
C. Navigation Tree
D. Featured Topic
E. Content Topics
A. Navigational Topics
D. Featured Topic
E. Content Topics
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package?
Choose 2 answers
A. Custom list views for custom objects are not included as dependencies.
B. Custom list views for custom objects are included as dependencies.
C. Custom list views for standard objects are included as dependencies.
D. Custom list views for standard objects are not included as dependencies.
B. Custom list views for custom objects are included as dependencies.
D. Custom list views for standard objects are not included as dependencies.
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers
A. Create Topics
B. Assign Topics
C. Tags Allowed
D. Member Can Access Topics
A. Create Topics
B. Assign Topics
Dream House Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers
A. Map articles to Content Topics.
B. Map topics to data categories.
C. Enable “Share on Sites” setting.
D. Enable “Automate Topic Assignment” setting.
B. Map topics to data categories.
D. Enable “Automate Topic Assignment” setting.
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
A. Enable “Allow External Lead Sharing” in Digital Experience settings.
B. Create Page Layouts for Lead Distribution.
C. Configure Lead Creation and Lead Distribution inside PRM Workspace.
D. Create Assignment Rules for Lead Distribution.
B. Create Page Layouts for Lead Distribution.
D. Create Assignment Rules for Lead Distribution.
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF’s approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
A. Lightning Bolts can be distributed and reused.
B. Lightning Bolts can help reduce implementation time.
C. Lightning Bolts can help minimize licensing and provisioning cost.
D. Lightning Bolts can help organize, manage, and reuse digital content.
A. Lightning Bolts can be distributed and reused.
B. Lightning Bolts can help reduce implementation time.
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
A. By automating partner entitlement assignment in Channel sales teams
B. By automating partner tiering in Channel sales hierarchy
C. By automating partner lead routing
D. By automating quoting with Salesforce CPQ
C. By automating partner lead routing
D. By automating quoting with Salesforce CPQ
Dreamscape Flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created using Experience Cloud?
Choose 3 answers
A. Creation of a guest role
B. Creation of moderation criteria that are applied only to guest users
C. Creation of a guest profile
D. Creation of sharing mechanisms that are available only to guest users
E. Creation of a guest user record
C. Creation of a guest profile
D. Creation of sharing mechanisms that are available only to guest users
E. Creation of a guest user record
When you create an Experience Cloud site, Salesforce creates a profile, a user record, and sharing mechanisms that are available only to guest users, regardless of whether the site is configured for public access.
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
A. Customer Community
B. Customer Community Plus
C. Employee Community
D. Partner Community
B. Customer Community Plus
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
A. The Community manager for Europe does not have System Administrator privileges.
B. The preconfigured Insights reports need to be modified to meet GDPR requirements.
C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
D. The Experience Cloud site for Europe has more than a million users.
C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
To use the preconfigured Engagement Insights, your Experience Cloud site must use Chatter. Insight reports provided in the package are 100% customizable. You can change the default page names, report folder mappings, and even the report columns and filters at any time.
Get Cloudy Consulting wants to leverage ExperienceBundle for making updates to its Experience Cloud site.
What are the two key features of ExperienceBundle?
A. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.
B. ExperienceBundle enables creating Experience Cloud sites across orgs.
C. ExperienceBundle provides editable site metadata in a human-readable format.
D. ExperienceBundle allows us to programmatically edit any site in the org.
A. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.
C. ExperienceBundle provides editable site metadata in a human-readable format.
How can records owned by Customer Community users be shared with internal users?
A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
BAYON LA C, me voy a la A, aunque deberia ser customer community plus
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers
A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
C. Create an owner-based sharing rule with a Customer Community User.
D. Create a criteria-based sharing rule with a Partner Community role.
A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
D. Create a criteria-based sharing rule with a Partner Community role.
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
A. Setting the default owner for records created by guests is an option in Experience Cloud sites.
B. Any active user in an org can be assigned as the default owner of records created by guest users.
C. Default owner does not need Read/Write access to view the records created by guest users.
D. When possible, one should create and assign queues as owners of records created by quest users.
E. Queues cannot be assigned as owners of records created by guest users.
A. Setting the default owner for records created by guests is an option in Experience Cloud sites.
B. Any active user in an org can be assigned as the default owner of records created by guest users.
D. When possible, one should create and assign queues as owners of records created by quest users.
- Any active user in an org (excepting guest users) can be assigned as the default owner of records created by guest users.*
- However, only users with at least read access to the records can actually access them.*
- When possible, create and assign queues as owners of records created by guest users.*
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work.
Which user visibility setting needs to be enabled at a minimum?
A. None
B. Site User Visibility
C. Guest User Visibility
D. Portal User Visibility
D. Portal User Visibility
Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
A. Extend the Standard Role Hierarchy setting departments as child accounts.
B. Enable the External Account Hierarchy setting departments as child accounts.
C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
