SP22 Experience Cloud

Question 1

Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

What is a potential impact of changing the Salesforce CDN?

A. Changing the Salesforce CDN overwrites LDS defaults.

B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

Answer 1

B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

Question 2

Which step denotes the completion of an Experience Cloud site setup?

A. Setting up SSO

B. Activating the site

C. Assigning roles to users

D. Assigning profiles to users

Answer 2

B. Activating the site

Question 3

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

A. Create a peer-to-peer forum using Self Service template.

B. Create a self-service community using Customer Service template.

C. Create a smart queue router using Service Cloud template.

D. Create virtual support agents using Chat Bot template.

Answer 3

B. Create a self-service community using Customer Service template.

Question 4

Ursa Major Solar (UMS) is building a portal for its premium B2B customers. Customers will be able to access their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

A. Customer Community

B. Channel Account

C. Commerce Portal

D. Platform Portal

Answer 4

B. Channel Account

Question 5

How can records owned by Customer Community users be shared with internal users?

A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Answer 5

A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

BAYON LA C, me voy a la A, aunque deberia ser customer community plus

Question 6

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

A. Manually share cases.

B. Move users who need case access to a higher level in the Role Hierarchy.

C. Configure an External Account Hierarchy.

D. Create a Sharing Set for the Account.

Answer 6

C. Configure an External Account Hierarchy.

Question 7

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.

Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow downloading documents out-of-the-box.

B. Customer Service template does not allow record pages for custom objects out-of-the-box.

C. Customer Community Plus license does not allow access to custom objects.

D. Customer Community Plus license allows only up to 2 million users per org.

Answer 7

D. Customer Community Plus license allows only up to 2 million users per org.

Question 8

What are two Salesforce recommendations for setting up partner roles in large orgs?

Choose 2 answers

A. Create partner roles in the same branch in your Role Hierarchy.

B. Create partner roles in a separate branch in your Role Hierarchy.

C. Grant partner users access to the partner account using a Sharing Rule.

D. Reduce the number of roles to one to improve system performance.

Answer 8

B. Create partner roles in a separate branch in your Role Hierarchy.

C. Grant partner users access to the partner account using a Sharing Rule.

Question 9

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce CMS via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

A. Administrator in Workspaces

B. Content Management in Workspaces

C. Community Setting

D. Branding Sets

Answer 9

B. Content Management in Workspaces

Question 10

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

A. Retail managers need to be given Super User access.

B. Retail managers need to be put in the executive role in the Role Hierarchy

C. A Sharing Set needs to be created.

D. A Sharing Rule needs to be created.

Answer 10

A. Retail managers need to be given Super User access.

Question 11

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).

UMS’s Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.

What are the two considerations for creating partner users and granting access?

Choose 2 answers

A. Only business accounts can be created as partner users.

B. Assign Partner Community license to partner users.

C. Assign Customer Community Plus license to partner users.

D. Only person accounts can be created as partner users.

Answer 11

A. Only business accounts can be created as partner users.

C. Assign Customer Community Plus license to partner users.

If your organization has person accounts, they cannot be used as partner accounts. Only business accounts can be used as partner accounts.

Question 12

Northern Trail Outfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.

Which template should NTO select when building its site?

A. Partner Central

B. Help Center

C. Customer Account Portal

D. Customer Service

Answer 12

B. Help Center

Help Center: A public-access, self-service community that exposes the articles that you make available from your knowledge base. You reduce the load on your customer support team, and your users get the satisfaction of finding their own solutions.

Question 13

Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects. Which two standard features allow an administrator to accomplish that?

A. Remove Opportunity and Asset from the Title Menu component in the property editor.

B. Remove Opportunity and Asset from the navigation Menu component in the property editor.

C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

Answer 13

C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

Question 14

As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.

Who will be able to view the Rich Content Editor component?

A. All Platinum customers from California

B. All customers from California

C. All Platinum customers

D. All customers

Answer 14

A. All Platinum customers from California

Question 15

In which two ways can Opportunities with a Community User be shared?

Choose 2 answers

A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

C. Create an owner-based sharing rule with a Customer Community User.

D. Create a criteria-based sharing rule with a Partner Community role.

Answer 15

A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

D. Create a criteria-based sharing rule with a Partner Community role.

Question 16

No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.

Which three considerations should NMH keep in mind for records created by guest users?

Choose 3 answers

A. Setting the default owner for records created by guests is an option in Experience Cloud sites.

B. Any active user in an org can be assigned as the default owner of records created by guest users.

C. Default owner does not need Read/Write access to view the records created by guest users.

D. When possible, one should create and assign queues as owners of records created by quest users.

E. Queues cannot be assigned as owners of records created by guest users.

Answer 16

A. Setting the default owner for records created by guests is an option in Experience Cloud sites.

B. Any active user in an org can be assigned as the default owner of records created by guest users.

D. When possible, one should create and assign queues as owners of records created by quest users.

• Any active user in an org (excepting guest users) can be assigned as the default owner of records created by guest users.*
• However, only users with at least read access to the records can actually access them.*
• When possible, create and assign queues as owners of records created by guest users.*

Question 17

Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.

Which two points should the Experience Cloud consultant consider when reviewing the package?

Choose 2 answers

A. Custom list views for custom objects are not included as dependencies.

B. Custom list views for custom objects are included as dependencies.

C. Custom list views for standard objects are included as dependencies.

D. Custom list views for standard objects are not included as dependencies.

Answer 17

B. Custom list views for custom objects are included as dependencies.

D. Custom list views for standard objects are not included as dependencies.

Question 18

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as well.

What could be the possible issue here?

A. The manager has been given the Manage Profiles and Permission Sets permission.

B. The manager has been given the Manage Customer Users permission.

C. The manager has been given the Manage User permission.

D. The manager has been given the Manage External Users permission.

Answer 18

A. The manager has been given the Manage Profiles and Permission Sets permission.

Question 19

Dreamscape Flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is created using Experience Cloud?

Choose 3 answers

A. Creation of a guest role

B. Creation of moderation criteria that are applied only to guest users

C. Creation of a guest profile

D. Creation of sharing mechanisms that are available only to guest users

E. Creation of a guest user record

Answer 19

C. Creation of a guest profile

D. Creation of sharing mechanisms that are available only to guest users

E. Creation of a guest user record

When you create an Experience Cloud site, Salesforce creates a profile, a user record, and sharing mechanisms that are available only to guest users, regardless of whether the site is configured for public access.

Question 20

Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.

Which tool should the Experience Cloud consultant recommend to make these changes?

A. ExperienceBundle

B. Experience Cloud Script Master

C. Site Builder

D. Lightning Builder

Answer 20

A. ExperienceBundle

Question 21

Dream House Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.

Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?

Choose 2 answers

A. Map articles to Content Topics.

B. Map topics to data categories.

C. Enable “Share on Sites” setting.

D. Enable “Automate Topic Assignment” setting.

Answer 21

B. Map topics to data categories.

D. Enable “Automate Topic Assignment” setting.

Question 22

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure?

Choose 2 answers

A. The portal role record has not been created.

B. The portal profile record has not been created.

C. User records are missing.

D. Contact records have not been created.

Answer 22

A. The portal role record has not been created.

D. Contact records have not been created.

Question 23

Universal Containers’ (UC) Salesforce org uses SAML SSO with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.

What should the UC administrator ensure in order to successfully implement SAML SSO for the Experience Cloud site?

A. Register the Experience Cloud site as an Identity Provider in SAML settings.

B. Create a Visualforce page that receives and validates the SAML assertion.

C. Use the site login URL as an endpoint where SAML assertion is made.

D. Create a Connected App with custom attributes before configuring SAML settings.

Answer 23

C. Use the site login URL as an endpoint where SAML assertion is made.

Question 24

Ursa Major Solar (UMS) noticed that guest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see the images?

A. The “Jepson” theme in the Builder Workspace

B. “Enable Image Connect for guest users” in the Administration Workspace

C. “Allow guest users to self register” in the Administration Workspace

D. “Let guest users view asset files and CMS content available to the community” in the Administration Workspace

Answer 24

D. “Let guest users view asset files and CMS content available to the community” in the Administration Workspace

Question 25

Cloud Kicks (CK) wants to organize content on its site so that users can easily search and browse for information.

Which three features should CK use to accomplish this goal?

Choose 3 answers

A. Navigational Topics

B. Content Graph

C. Navigation Tree

D. Featured Topic

E. Content Topics

Answer 25

A. Navigational Topics

D. Featured Topic

E. Content Topics

Question 26

Universal Containers is implementing a Partner Community.

Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

A. Community User Visibility

B. Chatter Group Member Visibility

C. Site User Visibility

D. Portal User Visibility

Answer 26

A. Community User Visibility

Question 27

Ursa Major Solar is creating an employee experience portal. Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A. By using Location criteria and specifying which IP address applies to each department and domain

B. By using Profile criteria and selecting the Service profile

C. By using Domain criteria and creating custom domains for each department or role to access the portal

D. By using User criteria and selecting appropriate user fields on CRM objects

Answer 27

D. By using User criteria and selecting appropriate user fields on CRM objects

Question 28

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).

What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.

B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

C. CK should provision and activate CDN in those regions where traffic is low.

D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

Answer 28

C. CK should provision and activate CDN in those regions where traffic is low.

Question 29

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.

During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.

What is the reason for this issue?

A. The Community manager for Europe does not have System Administrator privileges.

B. The preconfigured Insights reports need to be modified to meet GDPR requirements.

C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

D. The Experience Cloud site for Europe has more than a million users.

Answer 29

C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

To use the preconfigured Engagement Insights, your Experience Cloud site must use Chatter. Insight reports provided in the package are 100% customizable. You can change the default page names, report folder mappings, and even the report columns and filters at any time.

Question 30

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.

Which step is required in order to use standard profiles in an experience?

A. “Allow using standard external profiles for self-registration, user creation, and logging” must be enabled

B. Create a permission set with ”Allow standard external profiles’ check assign to all external users.

C. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True

D. Customer Community Plus Login Experience licenses need to be used.

Answer 30

A. “Allow using standard external profiles for self-registration, user creation, and logging” must be enabled

Question 31

Universal Containers (UC) works with a large retailer network. UC want these retailers to start registering deals and work with UC to convert them into sales.

Which user license should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Partner Community

C. Platform Portal

D. Commerce Portal

Answer 31

B. Partner Community

Question 32

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

B. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

C. The Record Detail component is a custom component and was not configured correctly

D. The Record Detail component will only show record details for the Case object.

Answer 32

A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

Question 33

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?

Choose 2 answers

A. Enable “Allow External Lead Sharing” in Digital Experience settings.

B. Create Page Layouts for Lead Distribution.

C. Configure Lead Creation and Lead Distribution inside PRM Workspace.

D. Create Assignment Rules for Lead Distribution.

Answer 33

B. Create Page Layouts for Lead Distribution.

D. Create Assignment Rules for Lead Distribution.

Question 34

The mission of No More Homelessness (NMH) is to help advocate end homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines.

Which two practices does the site manager need to do to ensure SEO is implemented successfully?

Choose 2 answers

A. Check whether a custom robots.txt file to control indexing has been created.

B. Check whether the Experience Cloud site is public and activated.

C. Check whether the SEO Institute has provided the approval for the site with end date.

D. Check whether manual sitemap refresh happens on the last day of every month.

Answer 34

A. Check whether a custom robots.txt file to control indexing has been created.

B. Check whether the Experience Cloud site is public and activated.

Question 35

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site?

Choose 2 answers

A. Public Site Connect

B. Document Library Model (DLM)

C. Guest user and public access settings

D. Content Delivery Network (CDN)

Answer 35

C. Guest user and public access settings

D. Content Delivery Network (CDN)

Question 36

Get Cloudy Consulting wants to leverage ExperienceBundle for making updates to its Experience Cloud site.

What are the two key features of ExperienceBundle?

A. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.

B. ExperienceBundle enables creating Experience Cloud sites across orgs.

C. ExperienceBundle provides editable site metadata in a human-readable format.

D. ExperienceBundle allows us to programmatically edit any site in the org.

Answer 36

A. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.

C. ExperienceBundle provides editable site metadata in a human-readable format.

Question 37

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.

In which two ways can UMS accomplish this?

Choose 2 answers

A. Assign external users as approvers on records and create a digital experience for those users.

B. Assign external users as the co-owners on records and create a digital experience for those users.

C. Add external users directly to approval queues and create a digital experience for those users.

D. Assign external users Super User access on records and create a digital experience for those users.

Answer 37

A. Assign external users as approvers on records and create a digital experience for those users.

C. Add external users directly to approval queues and create a digital experience for those users.

Question 38

Northern Trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet active. The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community. In which order should the community manager perform activation steps?

A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

C. Publish the community, which will send out the welcome emails.

D. Set the community to Active, and available profiles and permission sets to the Admin Workspace and create a process to send the welcome emails.

Answer 38

A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

Question 39

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales?

A. By automating partner entitlement assignment in Channel sales teams

B. By automating partner tiering in Channel sales hierarchy

C. By automating partner lead routing

D. By automating quoting with Salesforce CPQ

Answer 39

C. By automating partner lead routing

D. By automating quoting with Salesforce CPQ

Question 40

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.

Where should BC look for potential Lightning Bolt solutions?

A. Salesforce AppExchange

B. Salesforce Accelerator Directory

C. Salesforce Accelerator Catalog

D. Salesforce Connect

Answer 40

C. Salesforce Accelerator Catalog

Question 41

Dreamscape Flowers needs to create a digital experience that meets the following requirements:

* It allows for collaboration between customer and partner users.

* Self-service for customer users is available.

* Partner users create or resolve cases for their customers and need to see case data on a dashboard.

* Partner users do not manage Leads, Opportunities, or Campaigns.

Which license type should a Salesforce Admin use for these partner users?

A. Customer Community

B. Customer Community Plus

C. Employee Community

D. Partner Community

Answer 41

B. Customer Community Plus

Question 42

Ursa Major Solar would like to make an external user an Experience Site Moderator.

What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?

Choose 2 answers

A. Access Experience Management

B. Access Sharing Sets

C. Manage Setup

D. Manage Experiences

Answer 42

A. Access Experience Management

D. Manage Experiences

Question 43

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners; however, some of the information captured by the Sales team on the lead record should not be shared with partners.

Which two steps should UMS take at a minimum in order to meet the requirement?

Choose 2 answers

A. Create Lead Record Types for Lead Distribution.

B. Enable “Lead Sharing” in Digital Experience settings.

C. Create a separate channel for partners in PRM Workspaces.

D. Create Page Layouts for Lead Distribution.

Answer 43

A. Create Lead Record Types for Lead Distribution.

D. Create Page Layouts for Lead Distribution.

Question 44

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work.

Which user visibility setting needs to be enabled at a minimum?

A. None

B. Site User Visibility

C. Guest User Visibility

D. Portal User Visibility

Answer 44

D. Portal User Visibility

Question 45

What are two ways a question can be escalated to a case?

Choose 2 answers

A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed

B. Manually by users commenting ‘’Escalate’’

C. Automatically via Case Assignment Rules

D. Automatically via process Builder by meeting specified criteria

Answer 45

A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed

D. Automatically via process Builder by meeting specified criteria

Question 46

What are three best practices when configuring self-registration for Experience Cloud site?

Choose 3 answers

A. Create a separate profile for your self-service site and your partner portal.

B. Use the same profile for your self-service site and your partner portal.

C. Assign the standard site profile as the default for self-registration.

D. Assign a cloned standard site profile as the default for self-registration.

E. Use a restrictive default profile to begin with.

Answer 46

A. Create a separate profile for your self-service site and your partner portal.

D. Assign a cloned standard site profile as the default for self-registration.

E. Use a restrictive default profile to begin with.

Question 47

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience Cloud site?

A. Create a flow for customers to fill out before initiating Chat.

B. Enable Chat for only authenticated users and pass the user’s information on hidden fields.

C. Deploy a unique chat per topic.

D. Create a pre-chat form to fill out before initiating Chat.

Answer 47

D. Create a pre-chat form to fill out before initiating Chat.

Question 48

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.

Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS?

A. Community must be activated.

B. Sharing Rules must be set to Read/Write.

C. Search must be enabled for the selected CMS Channel.

D. Gather Customer Insights Data must be selected.

Answer 48

C. Search must be enabled for the selected CMS Channel.

Question 49

Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Knowledge articles as a self-service option to troubleshoot issues.

When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A. Visible to Partner

B. Visible to Customer

C. Visible to Public Knowledge Base

D. Visible to Anyone

Answer 49

C. Visible to Public Knowledge Base

Question 50

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF’s approach.

In what two ways can Lightning Bolt help DF accomplish this?

Choose 2 answers

A. Lightning Bolts can be distributed and reused.

B. Lightning Bolts can help reduce implementation time.

C. Lightning Bolts can help minimize licensing and provisioning cost.

D. Lightning Bolts can help organize, manage, and reuse digital content.

Answer 50

A. Lightning Bolts can be distributed and reused.

B. Lightning Bolts can help reduce implementation time.

Question 51

Universal Containers is looking to onboard three new partners to the community.

Each partner should have a branded experience containing their colors and logo.

Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.

Bronze partners should not have access to the Leads tab.

How should an administrator solve for these requirements?

A. Create branding sets, audience targeting, and navigation menu targeting.

B. Create branding sets, audience targeting and a custom Navigation menu component.

C. Create a separate community for each partner with audience targeting.

D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

Answer 51

B. Create branding sets, audience targeting and a custom Navigation menu component.

BAYON A, si es Branding, Personalization and Content la mia esta bien

Question 52

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.

Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers

A. Create Topics

B. Assign Topics

C. Tags Allowed

D. Member Can Access Topics

Answer 52

A. Create Topics

B. Assign Topics

Question 53

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.

Which template should UC select when building its site?

A. Customer Service

B. Customer Account Portal

C. Partner Central

D. Help Center

Answer 53

B. Customer Account Portal

Customer Account Portal: A private and secure place for customers to access and update their account information. Improve customer relationships and decrease service costs by letting customers work in the portal. Customers can see and pay invoices, update their account information, and search your knowledge base for answers to their most frequent questions.

Question 54

Universal Containers (UC) is looking to create a site that supports channel sales, lead-distribution, and deal registration.

Which template should UC select?

A. Build your Own

B. Customer Account Portal

C. Partner Central

D. Help Center

Answer 54

C. Partner Central

Partner Central: A flexible, responsive template designed for channel sales workflows. Recruit, build, and grow your partner network to drive channel sales and marketing together in a branded online space. Easily configure lead distribution, deal registration, and marketing campaigns. Share training materials and sales collateral in a central space, and use reports to track your pipeline.

Question 55

Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).

Which statement is true about using CDN with Experience Cloud?

A. CDN can help consistently by attaching content timestamps as key value pairs to both static and dynamic content.

B. CDN can help availability by allowing remote cloning for dynamic resources.

C. CDN can help performance by caching public resources.

D. CDN can help reliability by allowing local cloning for static resources.

Answer 55

C. CDN can help performance by caching public resources.

Optimize page load times and site performance with Salesforce’s content delivery network (CDN) for Digital Experiences. Salesforce partners with Akamai to efficiently deliver publicly cacheable content to users on your Experience Cloud sites.

Question 56

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reasons causing this issue?

Choose 2 answers

A. The Salesforce Administrator is not assigned a role in Salesforce.

B. The Salesforce Administrator is not a member of the Partner Community

C. The account record associated with the contact record is not enabled as a partner.

D. The Salesforce administrator is not marked as a delegated administrator on the partner account.

Answer 56

A. The Salesforce Administrator is not assigned a role in Salesforce.

C. The account record associated with the contact record is not enabled as a partner.

Question 57

What accurately sequences the necessary steps to create a partner user from an enabled partner account?

A. 1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner User. 5) Save.

B. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role/profile. 5) Save.

C. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save.

D. 1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.

Answer 57

C.

1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save.

Question 58

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which three ways can NTO decrease its call volume using an Experiences site?

Choose 3 answers

A. Create an FAQ Knowledge article.

B. Deploy a chatbox to address common questions.

C. Enable Chatter Questions to encourage peer-to-self-service

D. Create a public ‘’announcement only’ group for moderators to address common questions.

E. Create an FAQ rich text component on the Home page.

Answer 58

A. Create an FAQ Knowledge article.

B. Deploy a chatbox to address common questions.

C. Enable Chatter Questions to encourage peer-to-self-service

Question 59

Universal Containers (UC) is planning to create a portal for its global partner network.

Users will be assigned a Partner Community license and a role.

Which two things should UC keep in mind when setting up partner roles?

Choose 2 answers

A. Role Hierarchy can only be used if all objects have external OWD set to Private.

B. The default limit for the number of roles for portals is 50,000 per org.

C. Unused roles can be deleted.

D. Once created, roles cannot be deleted.

Answer 59

B. The default limit for the number of roles for portals is 50,000 per org.

C. Unused roles can be deleted.

Question 60

Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

A. Extend the Standard Role Hierarchy setting departments as child accounts.

B. Enable the External Account Hierarchy setting departments as child accounts.

C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

Answer 60

D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

Question 61

An administrator for Cloud Kicks wants to create a new partner user for an existing site.

Which step does the administrator need to perform right before providing user details and saving the user record?

A. Click “Manage Partner User” on the Account detail page, then click “Enable Partner User”.

B. Click “Manage External User” on the Contact detail page, then click “Enable Partner User”.

C. Click “New” on the User Setup page in Lightning Experience.

D. Click “Manage Partner User” on the Contact detail page, then click “Enable Customer User”.

Answer 61

B. Click “Manage External User” on the Contact detail page, then click “Enable Partner User”.

Question 62

Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contains multiple departments, all of which belong to that account. One of the page variations of the Home page of CK’s Experience Cloud site is assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned only to the Legal Department audience.

Who will be able to see the Rich Content Editor component?

A. New York City audience members with the Legal Department sharing set

B. Members that are part of both the New York City audience and the Legal Department audience

C. All Cloud Kicks Experience Cloud site members

D. All New York City audience members.

Answer 62

B. Members that are part of both the New York City audience and the Legal Department audience

Question 63

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A. Data Category Visibility

B. Content Management

C. Automatic Topic Assignment

D. Org-Wide Defaults

Answer 63

A. Data Category Visibility

Question 64

Universal Containers (UC) works with regional partners to sell localized products. UC is actively accepting new partner applications in certain regions. Partners can only apply using UC’s referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.

What should the Experience Cloud consultant recommend?

A. Create an app for the internal business development team and allow them to generate token-based referral links for existing partners in their region.

B. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.

C. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out an application form on the site.

D. Create an authenticated digital experience for partners and allow them to refer other partners in their region.

Answer 64

A. Create an app for the internal business development team and allow them to generate token-based referral links for existing partners in their region.

Question 65

Which three permissions are included for a delegated administrator?

Choose 3 answers

A. Manage permissions sets for external users on their account.

B. Manage object access for external users.

C. Create and edit external user records.

D. Add external users to multiple accounts.

E. Generate new passwords for external users.

Answer 65

A. Manage permissions sets for external users on their account.

C. Create and edit external user records.

E. Generate new passwords for external users.