Sources Of Competitve Asvantage Flashcards
1
Q
Cost
A
Reducing the price of the product and service
2
Q
Quality
A
The demand for excellence ( perfection )
3
Q
Speed
A
How long it takes to provide the service + accuracy
4
Q
Innovation
A
Ability to develop new ideas
5
Q
Service
A
Customer is always right even when they are wrong.
6
Q
What are the sources of competitive advantage?
A
1- cost 2- quality 3- speed 4- innovation 5- service
