SOP 12.246 Inmate Request, Grievances, and Complaints

Question 1

According to policy 12.246 Inmate Requests, Grievances, and Complaints: All inmate requests and grievances will receive electronic responses within___,
excluding weekends and holidays.

Answer 1

3 business days

Question 2

In Reference to SOP Policy 12.246 Inmate Requests, Grievances, and Complaints: Forward grievances related to ADA (Americans with Disabilities Act) and PREA (Prison Rape Elimination Act) concerns directly to the:

Answer 2

DSD Watch Commander

Question 3

In Reference to SOP Policy 12.246 Inmate Requests, Grievances, and Complaints:
When there is an Urgent or Emergent Request the Floor Sergeant will:

Answer 3

A. When the complaint is of an urgent nature and threatens the inmate’s immediate health and welrare,
action must be immediate.
B. The Floor sergeant shall be advised and will take immediate action to address the issue.
C. The floor sergeant will brief the on-duty Bureau Lieutenant or DSD Watch Commander to ensure the issue is handled appropriately.