Some Q & A to the Unicru personality test Flashcards
Any trouble you have is your own fault
Strong Agree/SA
It is easy for you to feel what others are feeling
Strong Agree/SA
It is fun to go to events with big crowds
Strong Agree/SA
It is maddening when the court lets guilty criminals go free
Strong Agree/SA
When someone treats you badly, you ignore it
Strong Agree/SA
When you are done with your work, you look for more to do
Strong Agree/SA
When you go someplace, you are never late
Strong Agree/SA
When your friends need help, they call you first
Strong Agree/SA
You agree with people more often than you argue
Strong Agree/SA
You always try not to hurt people’s feelings
Strong Agree/SA
You are a friendly person
Strong Agree/SA
You are always cheerful
Strong Agree/SA
You are careful not to offend people
Strong Agree/SA
You are proud of the work you do at school or on a job.
Strong Agree/SA
You are somewhat a of a thrill-seeker
Strong Agree/SA
You avoid arguments as much as possible
Strong Agree/SA
You can wait patiently for a long time
Strong Agree/SA
You chat with people you don’t know
Strong Agree/SA
You could describe yourself as ‘tidy’
Strong Agree/SA
You do not fake being polite
Strong Agree/SA
You do things carefully so you don’t make mistakes
Strong Agree/SA
You finish your work no matter what
Strong Agree/SA
You give direct criticism when you need to
Strong Agree/SA
You got mostly good grades in high school
Strong Agree/SA
You hate to give up if you can’t solve a hard problem
Strong Agree/SA
You have always had good behavior in school or work
Strong Agree/SA
You have confidence in yourself
Strong Agree/SA
You have no big regrets about your past
Strong Agree/SA
You have no big worries
Strong Agree/SA
You ignore people’s small mistakes
Strong Agree/SA
You keep calm when under stress
Strong Agree/SA
You know when someone is in a bad mood, even if they don’t show it
Strong Agree/SA
You like to be in the middle of a big crowd
Strong Agree/SA
You like to plan things before you do them.
Strong Agree/SA
You like to talk a lot
Strong Agree/SA
You love to be with People.
Strong Agree/SA
You love to listen to people talk about themselves
Strong Agree/SA
You make more sensible choices than careless ones
Strong Agree/SA
You rarely act without thinking
Strong Agree/SA
You think of yourself as being very sensible
Strong Agree/SA
You try to sense what others are thinking and feeling
Strong Agree/SA
You were absent very few days from high school
Strong Agree/SA
You work best at a slow but steady speed
Strong Agree/SA
You would rather work on a team than by yourself
Strong Agree/SA
Your friends and family approve of the things you do
Strong Agree/SA
Your moods are steady from day to day
Strong Agree/SA
It bothers you a long time when someone is unfair to you
Strong Disagree/SD
It bothers you when you have to obey a lot of rules
Strong Disagree/SD
It is hard to really care about work when the job is boring
Strong Disagree/SD
Many people cannot be trusted
Strong Disagree/SD
Other people’s feelings are their own business
Strong Disagree/SD
People are often mean to you
Strong Disagree/SD
People do a lot of annoying things
Strong Disagree/SD
People do a lot of things that make you angry
Strong Disagree/SD
People who talk all the time are annoying
Strong Disagree/SD
People’s feelings are sometimes hurt by what you say
Strong Disagree/SD
Right now, you care more about having fun than being serious at school or work
Strong Disagree/SD
Slow people make you impatient
Strong Disagree/SD
There are some people you really can’t stand
Strong Disagree/SD
There’s no use having close friends; they always let you down
Strong Disagree/SD
When people make mistakes, you correct them
Strong Disagree/SD
When you are annoyed with something, you say so
Strong Disagree/SD
When you need to, you take it easy at work
Strong Disagree/SD
You are a fairly private person
Strong Disagree/SD
You are more relaxed than strict about finishing things on time
Strong Disagree/SD
You are not afraid to tell someone off
Strong Disagree/SD
You are not interested in your friends’ problems
Strong Disagree/SD
You are unsure of what to say when you meet someone
Strong Disagree/SD
You are unsure of yourself with new people
Strong Disagree/SD
You change from felling happy to sad without any reason
Strong Disagree/SD
You could not deal with difficult people all day
Strong Disagree/SD
You criticize people when they deserve it
Strong Disagree/SD
You do not like small talk
Strong Disagree/SD
You do not like to meet new people
Strong Disagree/SD
You do not like to take orders
Strong Disagree/SD
You do some things that upset people
Strong Disagree/SD
You do what you want, no matter what others think
Strong Disagree/SD
You don’t act polite when you don’t want to
Strong Disagree/SD
You don’t believe a lot of what people say
Strong Disagree/SD
You don’t care if you offend people
Strong Disagree/SD
You don’t care what people think of you
Strong Disagree/SD
you don’t work hard because it doesn’t pay off anyway
Strong Disagree/SD
You don’t worry about making a good impression
Strong Disagree/SD
You get angry more often that nervous
Strong Disagree/SD
You get mad at yourself when you make mistakes
Strong Disagree/SD
You have friends, but don’t like them to be too close
Strong Disagree/SD
You have to give up on some things that you start
Strong Disagree/SD
You ignore people you don’t like
Strong Disagree/SD
You like to be alone
Strong Disagree/SD
You like to take frequent breaks when working on something difficult
Strong Disagree/SD
You look back and feel bad about things you’ve done
Strong Disagree/SD
You say whatever is on your mind
Strong Disagree/SD
You show it when you are in a bad mood
Strong Disagree/SD
You sometimes thought seriously about quitting highschool
Strong Disagree/SD
You swear when you argue
Strong Disagree/SD
You would rather not get involved in other people’s problems
Strong Disagree/SD
You’d rather not compete very much
Strong Disagree/SD
You’ve done your share of troublemaking
Strong Disagree/SD
Your stuff is often kind of messy
Strong Disagree/SD
How would your friends or colleagues rate your listening skills?
Outstanding
Above average
Average
Below average
Poor
Outstanding
How often do you suggest additional merchandise to customers at the end of a sale?
Always
Often
Sometimes
Rarely
Never
Always
What do you consider to be the number one priority of this company?
Following guidelines set by corporate headquarters
Taking care of the employees
Providing high quality products and services
Being efficient and speedy
Taking time to treat customers individually
Providing high quality products and services
When would it be okay for employees to take company property home without permission?
When the property is damaged
When the property is overstocked
When the employee really needs the property
When the property is not selling well
Never
Never
Does it bother you to work with someone whom you know is dishonest?
Not as long as I am not involved
No, if it is not in my department
It bothers me a little bit
It bothers me
It bothers me a lot
It bothers me a lot
You have recently taken on additional duties assisting your manager in a supervisory role. You have been performing these duties for several months, but have not been formally assigned to the role which will be filled in 3 more months. What would you do?
Tell your manager that you won’t be able to perform the additional duties without a title change and pay raise
Continue to do the additional duties, but not put forth the effort you would if you officially had the promotion
Perform the duties as you would if you already had the promotion
Look for another job
Something not listed above
Perform the duties as you would if you already had the promotion
What would most influence customers to make a purchase from you?
Offering unbiased information about products
Listening to fully understand customer needs
Having a professional appearance and demeanor
Being able to persuade the customer to your point of view
Offering creative solutions to customer problems
Being able to persuade the customer to your point of view
In the past, how have you approached problems that you received with little or inadequate instruction/guidance?
Broke the problems down and looked at each part separately
Talked the problems over with peers who were familiar with them
Looked in recent research for resolutions to similar problems
Sought assistance from my manager or teacher
Sought assistance from my manager or teacher
Suppose you discovered that you were paid for an extra two hours on your paycheck. Would you point out the error even though you knew the error would not be caught?
Yes
No
Probably
Yes
How would others rate your effectiveness in explaining products to customers?
Very effective
Effective
Needs assistance, but getting better
I don’t have this experience
Very effective
You are new. Your manager is giving you lots of instructions for tasks she wants done. She is speaking so quickly and telling you so many things, you are having trouble remembering everything. What would you do?
Try to remember it all and do the best you can
Ask an experienced coworker for help
Ask the manager to repeat what she said
Ask the manager to stop while you get something to take notes
Ask the manager to please give you a list
Ask the manager to please give you a list
According to the work schedule, it is time for you to take your lunch break. Before leaving, you make sure another coworker in the department is going to cover your area while you are gone. Instead, he tells you that he is also going to lunch. You know he is not scheduled for lunch until later. What would you do?
Take your lunch break when you can
Tell your boss and let her sort it out
Confront the coworker and point out that it is time for your lunch break and not his
Try to get another coworker to switch with you
Try to convince the coworker to stick with the lunch schedule
Tell your boss and let her sort it out
How important is it to you to meet new people on the job?
Very important
Important
Somewhat important
Unimportant
Very unimportant
Very important
How important is it to you to work quickly and efficiently?
Very important
Important
Somewhat important
Unimportant
Very unimportant
Very important
How would you rate your oral communication skills?
Outstanding
Above average
Average
Below average
Poor
Outstanding
It is important that I keep my commitments to others.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Strongly Agree
A customer’s credit card is not approved by the banking system. What would you do?
Complete the transaction
Offer the customer a credit card application sponsored by your company
State that there is a problem and ask for a second card
Joke about how overextended you are on your credit cards
I don’t know what I would do
Offer the customer a credit card application sponsored by your company
How often do you think you will be late for work this year?
Never
Once or twice
Three or four times
Five or more times
Never
I always ask questions to fully understand a problem.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Strongly Agree
The best sales associates:
stay with customers to help them while they shop.
make themselves available to assist customers as needed.
do not approach customers unless the customer desires assistance.
offer creative suggestions to serve customers’ needs.
stay with customers to help them while they shop.
How do you make customers feel important?
Give them my full and undivided attention
Make eye contact and smile
Make conversation with them
Listen to their needs before offering suggestions
Answer their questions promptly
Make eye contact and smile
A supervisor, who is not yours, becomes upset with a coworker and severely criticizes the coworker in front of you. The coworker becomes upset and begins to cry. What would you do?
Confront the supervisor directly about his management style.
Discreetly tell a higher-level manager.
Try to make the coworker feel better.
Tell your supervisor.
Nothing, the new coworker will get over it.
Discreetly tell a higher-level manager.
In the past, how have you handled receiving conflicting instructions from different people at the same time?
I completed the task I felt was most important first
I completed the easiest task first
I didn’t know what to do, so I did nothing
I asked for more direction
I reconciled the differences myself, then proceeded
I have never had this experience
I asked for more direction
You have sales goals to meet and are new to a department and store. Your coworker is more experienced and is trying to take all the sales opportunities and make you look bad. What would you do?
Ignore the situation and keep trying your hardest
Be nice to your coworker and try to find a way you can help him or her
Discuss the problem with your supervisor
See the situation as an opportunity to beat a good opponent
Discuss the issue with your coworker
Discuss the issue with your coworker
How comfortable would you feel selling to potential customers?
Very comfortable
Comfortable
Neither comfortable nor uncomfortable
Uncomfortable
Very uncomfortable
Very comfortable
Which of the following do customers most prefer from sales representatives?
Extensive product and store knowledge
Friendly and personable treatment
Active listening to fully understand customer needs
Creative solutions to customer problems
Friendly and personable treatment
You are stocking shelves when you notice that a large line has formed at the only open cash register. What will you do?
Call a manager for assistance
Continue stocking
Open another register
Call for another cashier
I don’t know
Call for another cashier
To what extent do you have experience working with people whose background is different than your own?
No experience
Limited experience
Much experience
A great deal of experience
A great deal of experience
It is fair to evaluate employees based on the results they achieve.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Strongly Agree
A customer is attempting to get you to do something that is against company policy. It will cost the company about $20. You tell her what the normal policy is and the customer gets very angry and threatens to tell all her friends about the bad service from your company. Your supervisor is unavailable. What would you do?
Get help from another supervisor
Do what the customer wants
Ask the customer to calm down before you will help her
Politely explain that you cannot override the policy
Ask a coworker for help
Politely explain that you cannot override the policy
How high are the standards you set for yourself compared to the standards typically set by others?
Much higher
Higher
About the same
Lower
Much lower
Much higher
It is Friday at the end of your work day. A customer approaches you and says he has a few questions for you about a new product. You just learned the basics about this product last week, but know your co-worker who comes on duty in 10 minutes is an expert. You anticipate the conversation with the customer will take 20 minutes. Which response best matches your reply to the customer?
Let me find someone who can help you now or in a few minutes.
I would be happy to help you, what are your questions?
My shift is ending and I don’t know enough about the product, you should talk with another customer representative.
I would be happy to help you, but I do not know enough about the new product.
Most of your questions will be answered in the product description by the display.
Let me find someone who can help you now or in a few minutes
Relative to your fellow students or coworkers, how quickly do you learn?
Much faster
A little bit faster
At about the same pace
A little bit slower
Much slower
Much faster
What was the reason when the outcome of a project or task with which you were involved did not meet your expectations?
The instruction/guidance was inadequate
Other team members’ efforts were lacking
I was unprepared
I didn’t have enough time
I misunderstood the objectives
I don’t know or I have never had this experience
I don’t know or I have never had this experience
You are working on an important team project. One of the team members is clearly not pulling his weight. What action will you take?
Speak with my manager
Try to remove the team member from the group
Work harder to compensate
Try to help bring the team member up to date
Talk with the team member to clarify responsibilities
Do nothing
Talk with the team member to clarify responsibilities
Succeeding at my personal goals is very important to me.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Strongly Agree
How hard do you work?
Harder than most people
About the same as most people
Not as hard as most people
Unsure/don’t know
Harder than most people
Which of the following would provide you with the most satisfaction in a job?
Helping and serving customers
Making no mistakes
Working in a supportive team
Working with little supervision
Helping and serving customers
How do you normally react when someone is being critical of you or your work?
I usually don’t consider what other people say
I listen, then give my point of view
I always make the changes people suggest
I will consider what other people say and decide what is best for me
People are never critical of me or my work
I listen, then give my point of view
How often do you provide a friendly greeting to others?
Always
Often
Sometimes
Rarely
Never
Always
Compared to your friends or co-workers, how often do you find ways to help others without being asked?
Much more often than others
More often than others
About the same as others
Less often than others
Much less often than others
Much more often than others
Compared to your friends or coworkers, how often do you smile?
Much more often than others
More often than others
About the same as others
Less often than others
Much less often than others
Much more often than others
A customer wants to return a product because the screws necessary were missing when the package was opened. What would you do?
Ask if replacement screws would be satisfactory
Check the date of purchase before deciding whether to give a refund
Agree with the customer’s request
Do not give a refund because it counts against your sales goal
I don’t know
Ask if replacement screws would be satisfactory
Compared to co-workers or friends, how influential can you be in advising a customer to make a purchase decision?
Much better than others
Better than others
About the same as others
Worse than others
Much worse than others
Much better than others
I don’t let minor setbacks get me down.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Strongly Agree
A coworker approaches you and tells you she thinks she saw a supervisor steal something. What would you do?
Tell the coworker to stop playing detective
Approach the supervisor yourself
Don’t get involved or jump to conclusions; it may be coincidence
Tell security about the situation
Tell the coworker to tell a supervisor about what she saw
Tell security about the situation
Compared to your co-workers or friends, how would you perform in a job where new procedures are constantly being tried?
Much better than others
Better than others
About the same as others
Worse than others
Much worse than others
Much better than others
How would others rate the quality of your work?
Much more error free than others
More error free than others
About the same as others
Needs to have others cross-check work for accuracy
Never been solely responsible for producing error free work
Much more error free than others
