Software Troubleshooting: Given a scenario, troubleshoot PC operating systems with appropriate tools Flashcards
After installing a webcam on Windows Vista, you get a BSoD error whenever you try to boot. How do you fix this quickly?
Boot the computer using the last known good configuration
A user is running Vista with 512 MB of ram. He has two hard drives named C and D. The page file is located on drive C.
The user complains that his computer slows down after a couple of hours. What should you have the user do?
Move the paging file to drive D
What file is most likely affected if you shut down your computer improperly?
Registry
How would you fix a “BOOTMGR is missing” error without overwriting a client’s user profile, and without rebuilding the boot configuration data store?
1) Select Advanced options in the troubleshoot menu
2) Select Automatic repair in the Advanced option menu
What three built in Windows tools would help a user “clean” their computer so it will run faster?
- Add/Remove Programs
- Disk Cleanup (remove all temp files)
- DEFRAG
When you change boot order on Windows 8 using MSCONFIG, what file is the change saved in?
BCD (Boot Configuration Data) file
BCD replaced boot.ini, which was used in Windows XP and earlier
In Windows 7 Advanced Boot Options ___________ works for domain controllers to perform a directory service repair
Directory Services Restore Mode
What would you use the REGSVR32 utility for?
To register and unregister dll and ActiveX files in the registry
If a dll file is missing, this will register the dll file once it is replaced
What feature allows Windows 7 to provide backwards compatibility for XP programs?
Windows XP Mode
If a user deletes a Windows 7 _______, the data will still be available because it is stored in a separate location.
This feature allows you to manage multiple file locations as if they were in a single location.
Library
The Blue Screen of Death is also known as a(n) ________ error
Stop
________ are caused when an application instruction to the processor specifies an operation that is unknown to the OS or processor.
These will often not occur if the application is restarted
Illegal operations
_________ errors are caused by corrupted or malfunctioning system files or software executables.
These can sometimes be illegal operations
Runtime
After upgrading a device driver, the device no longer works. How do you fix this?
Use the Device Manager to roll back to the previous version of the driver
SDHC is a newer type of memory card that can lock up computers. How do you return the computer to working condition?
Reboot the computer
Yup. Tech support 101 right here.
_______ is used to organize noncontiguous files into contiguous files, what do you type in the command prompt to run this?
-Disk Defragmenter
DEFRAG.exe
______ is used to delete unwanted or unused files on a computer
Disk Cleanup
What Windows 7 feature replaced XP’s Security Center?
Action Center
After a driver is installed on a WIndows computer, the computer begins to continuously reboot.
You use “Last Known Good Configuration”, but the issue still occurs. What should you do?
Boot into Safe Mode and reinstall the drivers
How would you ensure an application can fully utilize a dual core processor?
Upgrade the application to a version that supports multithreading
What does a red X next to a device in Device Manager indicate?
The device is disabled
What are the two main causes of wireless network issues?
1) The WAP is turned off
2) The computer’s wireless network interface is disabled
What tool would you use to fix a corrupted master boot record?
System Recovery Options
Though before this, make sure the computer isn’t trying to boot from a source that doesn’t exist…
Running several apps on a Vista computer will slow down performance. How would you fix this without needing to power off the machine?
Increase the size of PAGEFILE.SYS
Updating your computer’s BIOS is also called ______ the bios
Flashing
Windows Vista was the last Windows OS to include the boot.ini file.
What replaced this in Windows 7?
BCD (Boot Configuration Data) file
How would a tech access System Recovery Options on a Windows 7 Computer?
Booting from an installation CD/DVD/USB
What would you run to ensure a program no longer runs at startup?
msconfig.exe
You have a video card and monitor that support 1024 x 768, but Vista keeps using the default 640 x 480 pixels.
How would you enable the screen area setting to display at 1024 x 768 pixels?
Install the appropriate device driver for the video card
What tab of msconfig.exe will allow you to prevent unwanted programs from running on boot?
Startup
The ________ key modifies the behavior of arrow keys. When this is on, the arrow keys will scroll the contents of a text window, instead of moving the cursor
Scroll Lock
What two tools could you use to change the default boot operating system on a multiboot computer?
- bcdedit.exe
- MSCONFIG
What file replaced Vista’s NTLDR file?
bootmgr
What does this error mean?
\WINDOWS\SYSTEM32\CONFIG\SYTEM is missing or corrupt
The registry is corrupt
The DEFRAG utility requires a minimum of _____ % free hard drive space in order to run
15
Press the ____ key while restarting a computer to reboot into safe mode (Windows)
F8
A user receives a “Service failed to start” error upon boot in Windows 7.
What utility would you use to determine the cause of this error?
Event Viewer
