Software Troubleshooting: Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools Flashcards
A user says apps randomly stop responding on their Android device. What should they do?
Restart the device and check for system updates
A user can not hear sound from headphones connected to their device. What’s the first thing they should do?
Check the headphone volume
A user with an iPhone wants to prolong battery life. What are some easy methods to accomplish this?
- Dim the display
- Airplane mode
- Close background apps
- Disable wifi/bluetooth
A user’s app no longer works. He has already soft reset the device. What should he do next?
Uninstall and then reinstall the app
A user forgot his cables to connect his android device for a presentation. What can he request to ensure the show can keep rolling?
- Micro HDMI cable
- Mira or Chromecast
Apple includes built in theft and privacy protection in the form of Touch ID and passcode, and ______ in case your phone is ever lost or stolen.
Find my iPhone
You receive a dead looking apple iPod. What should you try first?
Connect to an outlet with a certified cable and attempt to charge it
A _____ will erase all personal data on a device and return it to factory settings
Factory reset
A user wants to sell their iPhone. What should they do before selling?
Backup and reset to Factory Settings
A user left their device in a hot area for too long. What should they do ASAP?
- Remove the cover and place the phone in a cooler environment
- Turn the device off
How do you turn off an iPhone?
Press and hold the sleep/wake button until the slider appears, and then slide it to the right
What is one of the most common software issues seen on mobile devices?
No bluetooth connectivity
What’s the first thing you should do if your phone is frozen?
Force a restart by holding the power button
What feature allows you to secure data on an Android device?
Encryption
A user’s iPhone stops working when they go into a sauna. What likely caused this?
Overheating
