Software

Question 1

Vista Home Basic
Vista Home Premium
Upgrades to?

Answer 1

7 Home Premium

7 Ultimate

Question 2

Vista Business

Upgrades to?

Answer 2

7 Professional

7 Ultimate

Question 3

Vista Ultimate

Upgrades to?

Answer 3

7 Ultimate

Question 4

To install a older program on newer Windows 7 Machine, remember to install the program with?

Answer 4

Compatibility Mode

Question 5

Aero was not available on which version of OS?

Answer 5

Vista Home Basic and Starter Editions

Question 6

Which Minimum account required to install a program on Windows

Answer 6

Power User

Question 7

What Command can you enter to create a new folder

Answer 7

MD

Question 8

Best way to Secure a modern-day wireless network?

Answer 8

Enable advanced Encryption

Question 9

An internet browser’s cookie could be classified as which of the following?

Answer 9

Spyware

Question 10

Security feature is becoming more popular with laptops

Answer 10

Biometrics

Question 11

A regular running computer that is running but also secretly downloading malware?

Answer 11

Trojan

Question 12

What should the technician do when a problem has been finally fixed? (Final Last Step)

Answer 12

Educate the user

Question 13

What is the first step required in Securing a SOHO wireless/wired network?

Answer 13

Change default usernames and passwords first

Question 14

A Customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?

Answer 14

Use Function Keys

Question 15

Utility Command will display a listing of active IP Ports on the computer being tested

Answer 15

NETSTAT -a

Question 16

What tool would a technician use to verify all system files are intact (os files)?

Answer 16

SFC

System File Checker

Question 17

Program that will perform a disk integrity check

Answer 17

CHKDSK

Question 18

A computer starts and then shuts-down, must be

Answer 18

Overheating

Question 19

Printout is faded it must be

Answer 19

Transfer Corona

Question 20

Black streak along the page; then it’s probably?

Answer 20

Fuser

Question 21

If you have a paper jam then it’s probably

Answer 21

Pickup roller

Question 22

What is the first step in securing a wireless network?

Answer 22

Set Encryption

Question 23

You are asked to secure a SOHO wireless network by ensuring only ‘one’ system can connect?

Answer 23

Enable MAC Filtering

Question 24

IN a SOHO wireless network, what stops unauthorized users from accessing confidential data?

Answer 24

Set encryption

Question 25

Setup a small network at home to share files, what is your best choice?

Answer 25

Setup a Workgroup

Question 26

Smell a burning odor, then what is most likely the problem

Answer 26

PSU Power Supply

Question 27

Which protocols could atechnician use to connect a smartphone to an email server?

Answer 27

SMTP and POP3

Question 28

Computer turns off intermittently and later you smell smoke. What should you do?:

Answer 28

power down the system and replace the power supply

Question 29

After a virus has hit your computer and you run antivirus; but you can’t surf websites

Answer 29

Proxy settings ( check proxy settings with Internet options this always gets offset) (internet options, lan settetings, proxy settings uncheck)

Question 30

What is Phishing

Answer 30

masquerading as a trustworthy entity in an email or phone call

Question 31

What should be your first action when responding to hard-drive or pc issue

Answer 31

Attempt to backup data from the hard drive

Question 32

Which command line tool would solve the ‘NTLDR is missing’ error

Answer 32

Fixboot (used to fix hard-drive issues)

Question 33

Best format for optical media

Answer 33

CDFS