Hand 2.0 Flashcards by William Mann

Comptia Troubleshooting Steps

Identify the problem
Establish a theory
Test Theory
Establish a plan of action to resolve the problem
Document Findings, actions, and outcomes
End user training

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Comptia Malware Remediation

Identify Malware symptoms
Quarantine infected system
Disable system restore
Remediate infected system
Update antivirus software
Scan and removal techniques (safe mode, Pre-installation environment)
Schedule scans and updates
Educate the User

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Minimum account required to install a program on windows?

Power User

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Account that should be renamed for Security Principles?

Admin

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Group that does not have power to install programs or add drivers?

Standard and Guests

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Regular user that wants to run a program with higher power?

Right click select”run as “ and select admin

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Things that are true about x86 and x64?

Not all CPUs can support 64-bit

64 can support more than 32

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Command that performs a disk integrity check or Hard-drive check or read/write errors?

CHKDSK

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Command that verify the integrity of you OS of system files

SFC/SCANNOW

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Used to install a operating system remotely from another computer

PXE pxe NIC

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Best format for optical media

CDFS

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file system supports the widest range of operating systems

FAT32

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Unable to connect to internet website what do you run first

Ipconfig

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Command that Helps fix the master boot record

FIXMBR

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Command that Helps fix the boot sector of the hard-drive

BOOTREC /FIXBOOT

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added to show all of the available switches/commands that can be added to a command

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Command that tests connectivity with another computer

PING

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Command that allows you to check your ip or NIC data or test why computer can’t connect to a website

IPCONFIG

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Command that allows you to get a new IP address

IPCONIFG/release ipconfig/renew

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Command that clears the memory of a computer system

IPCONFIG/flushdns

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Command that provides an ip address when you type in a computer name and vise versa

NSLOOKUP

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Command that shows the path between one location to another (through Routers)

TRACERT

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Command that moves files from one computer system to another

XCOPY

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Static and distorted screen means you should

Lower refresh rate

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Fastest way to stop applications from running at the boot-up/startup?

MSCONFIG

Program that allows you to change a HKLM or HKEY_Local_Machine setting

REGEDIT

Program that looks up Errors for your Operating system or Program

Event Viewer

Program that limits what users can do on your computer

Local security policy

Browser is set to visit a random home-page and won't connect to the web for anything else, what changed?

Proxy settings

Command that displays a listing of active IP ports on the computer being tested

NETSTAT

Command that runs a diagnostic on your computer

DXDIAG

Method commonly used to destroy hard-drives and monitors

Drive degauss

If your screen is very large(Pictures/words are large) then

Resolution set too low

Printout is faded it must be

Transfer Corona

Magnets near a CRT monitor will just cause; or bad refresh rate will cause this

Distorted image

Computer starts and then shuts-down; it must be

Overheating

Black streak along the page then its the

Fuser

You have a paper jam then it's probably

Pickup roller

A laser printer is printing a 'shadow' image what needs to be done?

Replacing the drum

Computer turns off intermittently and later you smell smoke. What should you do?

Power down the system and replace the power supply

Fastest way to restore a computer to working order without losing personal files/settings?

System Restore

Can't boot and log in, what method will get your computer back up and running

Last Known Good Configuration

A virus stops you from updating. What can you use to restart and update?

Safe mode

If you get a NTLDR missing or BOOTMGR file corrupted error, how do you get started?

Advanced Revcovery DVD-Recovery Console & run BOOTREC /FIXBOOT

How would you connect to a shared folder, or map a connection to one?

\\servername\usershare

First step in securing anything; from computer to wireless networking

Change username/password

Early wireless network encryption?

WEP

Best way to secure a modern-day wireless network

Enable advanced Encryption

Security feature is becoming more popular with laptops

Biometrics

Internet browser's cookie could be classified as

Spyware

A regular running computer that is running but also secretly downloading malware

Trojan

In a SOHO wireless network, what stops unauthorized users from accessing confidential data

Set Encryption

You have heard your network is secure, but users cannot access the internet

Port 80 is disabled

A small network at home to share files; what is the best choice

Setup a workgroup

A wireless network is experiencing intermittent connectivity; what will fix it

Change broadcast channel

Fake website to get your private data, is known as

Phishing

Security threat that is defined by its self propagating characteristic

Worm

Harden the workstationss

Enable screensaver required passwords

Examples of physical security

Badges&Locked Doors

Keyboard, Video and Mouse Switches are used if you want to control multiple monitors from one keyboard and mouse

KVM switch

Device most likely to come standard with solid state hard drive

Tablet

What does a accelerometer do

Measures velocity in a given direction

Mobile phone feature redirects screen orientation as the user turns

Gyroscope

What is bluetooth Discovery Mode?

Allows a peripheral to be contacted by the mobile device

Laptop won't connect to wireless network you should check

External antenna switch

A company wants to prevent non-authorized users from entering into a secure building. what best mitigates this activity?

Install mantraps

A new wireless router needs to be secured from unauthorized users

Change router default logins and set encryption on router

If you start to hear weird noise from your hard-drive, even though your pc works, then first

Backup data from hard-drive;

Best way to secure a computer station

Complex password

Software/hardware used to manage virtual machines

Hypervisor

Command for mapping a drive letter to a remote share

NET (NET USE)

Opens Microsoft Management Console; allows you to add multiple tools you like

MMC