SO_deck_4706446

Question 1

Y/N Its possible to recover from a hard drive that fail completely pg 998

Answer 1

Yes third-party companies do provide file recovery software and services.

Question 2

Y/N A low- level format should be done by a technician to safe time and resources pg 998

Answer 2

No.. Low-level format is done at the factory and you may cause problem using a low level utilities.

Question 3

T/F overheating can cause a PC to work for a few minutes and then lock up? pg 995

Answer 3

True… To prevent overheating check to make sure the fan and heat sink are working properly

Question 4

T/F there are hardware or software based tester for your RAM. pg 994

Answer 4

True

Question 5

What problem can cause the system to lock up, unexpected shutdown or reboot? pg 994

Answer 5

Memory problem

Question 6

T/F BSOD can be cause due to a memory failure? pg 994

Answer 6

True

Question 7

T/F memory problem can cause an application to fail and produce an error message?

Answer 7

True

Question 8

List the four step require to properly diagnosis a port functionality pg 993

Answer 8

The cable are snugly connectedThe port has not been disable in BIOS setupThe port has not been disable in the device manager in windows.No pins are broken or bent on the male end of the port or on the cable being plugged into it.

Question 9

List 2 steps you can take to minimize the CPU and Motherboard to physical trauma and exposure to Electrostatic discharge? pg 993

Answer 9

Wear an antistatic wrist strapKeep all liquid away.

Question 10

A customer report that after changing the BIOS to boot from CD-ROM, but the change doesn’t hold the next time you reboot. What do you think is the likely problem. pg 992

Answer 10

BIOS Battery

Question 11

What helps the BIOS retain setting when the system power is off? pg 992

Answer 11

Battery

Question 12

T/F It’s possible to set the BIOS to boot from a network ? PG 992

Answer 12

True

Question 13

What should you do before flashing the BIOS? PG 992

Answer 13

Make show that computer as an stable power supply.

Question 14

T/F BIOS contain information the system boot sequences? pg 992

Answer 14

True

Question 15

What is beep code ? pg 991

Answer 15

Its a series of beeps from the computer’s speaker .

Question 16

What is a post card? pg 991

Answer 16

Its a circult board that fits into ISA or PCI expansion slot in the motherboard and reports numeric codes as the boot process progresses.

Question 17

When you get a beep code during POST, what should you do? pg 991

Answer 17

Listen to the sound and check the manufacturers website for more information.

Question 18

What is the main reason to be aware of POST existence? pg 991

Answer 18

To better troubleshot the system when it encounter a problem during boot process.

Question 19

What does a status light indicator does? pg 990

Answer 19

Its an indicator when troubleshooting a system.

Question 20

_________ is a message generated by hardware device.? pg 990

Answer 20

Alert

Question 21

__________prevent a sufficient charge from being place on the EP drum in a printer. pg 1020

Answer 21

A dirty corona wire.

Question 22

A customer report that is printing job is smudging after printing from a laser printer, what do you think is the problem if after printing, you have the image come off on your thumb pg 1020.

Answer 22

Fuser

Question 23

T/F replacing the cartridge and use the brush to remove any foreign deposits on the transfer corona wire can help reduce a vertical white lines on the page? pg 1020

Answer 23

True

Question 24

List 3 major cause of blank pages from a laser printer

Answer 24

The toner cartridgeThe transfer corona assemblyThe high voltage power supply.