SMK3 ENGL. K1 Flashcards
What is Management and how can it be defined?
Management is a:
- attainment of organizational goals in an EFFECTIVE and EFFICIENT manner through:
- planning
- organizing
- leading
- controlling
What is the organizational behavior and how can it be defined?
Organizational behavior means:
- the understanding of individuall & group behavior and patterns of structure, in order to:
- improve the organizational performance
(can be understood as behavioral approach to management)
In which 3 groups can you divide the multidisciplinary approach of management?
the 3 sections of the multidisciplinary approach of management are:
- personality sytem (psychology)
- social system (sociology)
- cultural system (anthropology)
(analysis about social structures)
Name the 4 interrelated influences on behavior in work organizations?
An integrating activity:
the individual:
-personality
-skills
-values
the group:
-structure & function
-role relationships
-group influences
the organization:
-objectives
-technology
-styles of leadership
the environment:
-technical
-economic
-social & culturalWhich steps are important to improve the people-organization relationship and to create an organizational climate in which people work willingly and effectively?
improving the people-organization relationship with
- controlling
- organizing
- leading
+
creating an organizational climate in which people work willingly and effectively by:
- leading
- planning
Where do managers work?
and which 3 characteristics do they share?
managers work in:
-organizations where a deliberate arrangement of people are brought together to accomplish a specific purpose
the three main characteristics of an organization are:
- goals
- people
- structure
Name the four levels of management in the correct order from the bottom up to the top!
- top managers
- middle managers
- first-line managers
- team- leaders
What goals do managers aim at?
managerial goals are:
- about developing people
- working with them
- reaching objectives
- achieving results
What does effectiveness an efficiency mean?
Effectiveness:
-‘doing the right things’: tasks that help an organizational. reach its goals.
Efficiency:
-‘doing things right’: efficient use of such resources as people, money and equipment
(K1-S. 28 Abb.)
Name the Approaches to the job of a manager and its 5-4 Functions!
- Planning, Organizing, Commanding, Coordinating, Controlling (Henri Fayol in 1916
- Planning, Organizing, leading, controlling (K1-S.32 Abb.)
What are the 3 types of roles when it comes to the approaches to the job of a manager?
Formal authority and status facilitate INTERPERSONAL roles which in turn
facilitate INTERFORMAL roles
which enable
the manager to act within DECISIONAL roles
Name the three subitems in which interpersonal roles can be split!
interpersonal roles:
- figurehead (ceremonial duties)
- leader (leadership)
- liaison (contacts outside the vertical chain of command )
Name the three subitems in which informational roles can be split!
informational roles:
- monitor (scanning the environment)
- disseminator (transmits informations to subordinators)
- spokesperson (transmits information to people outside the own unit)
Name the four subitems in which decisional roles can be split in!
decisional roles:
- entrepreneur (seeks to improve the unit)
- disturbance handler ( fix difficult situations)
- resource allocator (identify all sorts of resources and distribute them)
- negotiator (makes deals)
name the roles played by managers in smaller firms from low to high!
spokesperson (high)
entrepreneur
figurehead
leader (moderate)
disseminator (low)
