SMG Mission Flashcards
What is the mission statement?
Service beyond expectations
Dedicated professionals committed to excellent service with compassion and pride. Providing for the health and safety communities, we serve.
What is the service area
Service area is 50 square miles
What communities does it serve
Bostonia, casa de oro, Crest, Grossmont/Mt. Helex, La Presa, Rancho San Diego, Spring Valley, and unincorporated areas of La Mesa and El Cajon.
What stations have ambulances out of them
Station 14- 254 24 hrs
Station 16 - 416 24 hrs
Station 15- 256 12 hr 1000-2200
Station 22- 492 24 hr
Station 23- 12 hour 1100-2300
If you are going to talk to a subordinate about an issue how do you handle it?
First-Have some expectations for your crew
Second- when counseling or coaching
1.Look at behavior
2.Expected behavior/standard
3.How they need to change behavior
4.Timeline
5.When will we meet again
What is your role as a company officer in FBOR
Coaching/Counseling
Oral
Written
Suspension
Demotion
Termination
Captain can do coaching/Counseling and oral reprimand. First line of Discipline is written.
What are the guiding principles
Commitment
Courage
Community
Core Values
S=Sacrifice
E=Empathy
R=Respect
V=valor
I=Integrity
C=collaboration
E=Excellence
What is the definition of Sacrafice
Act Selflessly to benefit the community and strive to adapt to our situation.
Definition Empathy
Build understanding and compassion for all individuals.
Respect
Invest time, knowledge, and understanding at all levels.
Valor
Dedicate our efforts to the protection of others despite great personal risk.
Integrity
Build and install trust wherever possible, as it is of utmost importance in public safety.
Collaboration
Listen to others and actively exchange ideas in pursuit of common goals.
Excellence
Strive to always exceed expectations
