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Smart serve Flashcards

1
Q

The governement of Canada issues licenses for the sale and service of alcohol in Canada

A

false

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2
Q

The minimum age for someone to sell, handle or deliver alcohol in ontario is 18.

A

True

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3
Q

You could be held civilly and or criminally liable if you serve too much alcohol to a customer

A

True

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4
Q

After an intoxicated customer has left your establishment, you are no longer liable for him or her.

A

false

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5
Q

Drinking coffee will help a person who is intoxicatd sober up faster

A

false

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6
Q

An 8 ounce glass of beer is equal to an 8 ounce glass of wine.

A

false

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7
Q

you can refuse the sale of alcohol to any customer even if they produce a valid id

A

true

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8
Q

a customer can show identification without a photo

A

false

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9
Q

if an intoxicated customer arrives at your establishment, you should not let them in.

A

true

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10
Q

On average, the body can metabolize approximately 2 standard drinks in one hour

A

false

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10
Q

alcohol is a stimulant that speeds up the central nervous system

A

false

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11
Q

once alcohol gets into the bloodstream it will be carried throughout the body, into tissues and organs (ex: the brain)

A

true

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12
Q

the amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC)

A

true

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13
Q

the body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body

A

true

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14
Q

approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. the remaining 40% will be eliminated through a person’s breath, sweat and urine.

A

false

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15
Q

how many ounces would it take for spirits containing 30% alcohol to equal a standard drink?

A

2

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16
Q

1.5 ounces (43 ml) with 40% alcohol is one standard drink of:

A

spirits

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17
Q

5 ounces (142 ml) with 12% alcohol is one standard drink of

A

wine

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18
Q

12 ounces (341 ml) with 5% alcohol is one standard drink of

A

beer

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19
Q

what is the formula for calculating a standard drink?

A

60/standard

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20
Q

How many standard drinks are there in 3 ounces of spirits with 40%

A

2

2 standard drinks (3 ounces + 1.5 ounces = 2)

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21
Q

Shella weighs 125 pounds and has concumed 3 standard drinks in 2 hours. Can you estimate her bac level?

A

0.08

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22
Q

Franco weighs 175 pounds and has consumed 5 drinks during the last 4 hours. Can you estimate his bac level?

A

0.06

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23
Q

An older person who drinks the same amount of alcohol as a younger person will likely have a higher BAC level

A

True

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24
Q

Eating foods that are high in fat and protein before or while drinking will help to slow down alcohol absorption

A

true

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25
Q

People with more body fat tend to have a higher BAC than more muscular people of the same weight.

A

true

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26
Q

mixing a caffeinated energy drink with alcohol increases the potential of your customer not realizing they are becoming intoxicated

A

true

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27
Q

when served the same amount of alcohol in the same amound of time, a 120 pound person and a 160 pound person will both have the same BAC level

A

false

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28
Q

carbonated drinks allow alcohol to enter the bloodstream faster than normal

A

true

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29
Q

a greater tolerance for alcohol can lower a person’s BAC

A

False

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30
Q

when a female and male both weigh 175 pounds and consume 2 standard drinks each within 2 hours, they will both have the same BAC

A

false

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31
Q

what are signs of intoxication?
(7)

A

change in vital signs

decrease in alertness

annoying other guests

making poor decisions

being overly friendly and starting conversations with strangers

loss of self-control and inhibitions

loss of hand-eye coordination

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32
Q

slurred speech and difficulty with coordination and balance are always signs of intoxication

A

false

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33
Q

the liquor license and control act. 2019 (LLCA) is the low and regulations; which together with the standards affect the sale, service and delivery of alcohol in ontario

A

true

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34
Q

liquor sales license are issues by the governement of canada

A

false

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35
Q

in a licensed establishment, you can only sell and serve alcohol to customers between the hours of 9am to 2am, monday to sunday and 9am to 3am on new years eve.

A

true

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36
Q

you can display either a sandy’s law sign or a liquor sales license in a licensed establishment

A

false

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37
Q

you can substitute any type of alcohol for another without telling the customer

A

false

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38
Q

you can serve a drink at 2:05am, as long as the order was placed before 2am

A

false

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39
Q

all signs of alcohol must be cleared within 60 minutes of the stop service time

A

false

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40
Q

when a golfer oes to the parking to get something she forgot in her car, can she carry an open alcoholic beverage

A

no

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41
Q

can a server use the original scream cap to seseal a bottle of wine so that a customer can take it home

A

yes

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42
Q

does a mini-bar have to include non-alcoholic beverages

A

yes

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43
Q

can a restaurant serve a bottle of home-made wine brought in by a customer

A

no

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44
Q

should a caterer always remove any unserved alcohol when leaving the catered events

A

yes

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45
Q

a sale permit is required if you plan on selling alcohol at an event in a private place

A

true

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46
Q

private events serving or selling alcohol can only be attended by invited guests

A

true

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47
Q

grocery stores can allow exchanges for alcohol products outisde of the permissible hours of sale

A

false

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48
Q

licensed grocery stores can only sell alcohol to customers betwen 7am to 11pm

A

true

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49
Q

licensed grocery stores must display a sandy’s law poster

A

true

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50
Q

grocery store customers are allowed to carry and consume samples anywhere within the store shopping area

A

false

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51
Q

stores must provide access to police and agco inspectors to inspect the store

A

true

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52
Q

restaurants can choose to sell and deliver liquor only

A

false

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53
Q

restaurants can sell and deliver liquor at any time during the day and night

A

false

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54
Q

for orders of food and liquor, the restaurant can choose to deliver the food and liquor seperately

A

false

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55
Q

Liquor must only be delivered to a residential address

A

false

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56
Q

if having a busy night, restaurants can choose to not keep records of liquor sold for takeout or delivery

A

false

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57
Q

can the tavern be held liable for selling and serving alcohol to a customer who was already intoxicated before arriving at their establishment

A

yes

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58
Q

who could potentially be held liable for damages or injuries when a customer is served to the point of intoxication

A

all 3 (the manager, server, licensee - restaurant owner)

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59
Q

Jane, a server is relieved that mr. gordon has headed hone, he was slurring his words and starting to get loud, so she had the doorman put mr. gordon in a cab. does jane’s responsibility for mr. gordon end with sending him home.

A

no

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60
Q

daniel is tending bar at the legion hall for a family reunion of about 50 people. There is no table service and all alcohol must be purchased at the bar. Can Daniel be held responsible for monitoring the alcohol consumption of all 50 guests?

A

yes

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61
Q

charlie is the night manager at an upscale bistro. 2 of the customer at table seven are regulars who spend a lot of money and refer a lot of business. Tonight, they have had too much to drink. Talia, the server has come to charlie and said that she has tried to refuse service, but one of the customers is insisting on another round of drinks.

A

all

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62
Q

under the llca, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is not permitted by law to be on the premises

A

true

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63
Q

under the llca, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is on the premises for an unlawful reason or is breaking the law on the premises.

A

true

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64
Q

duty of care means an establishment must protect an intoxicated customer from injuring themselves or others

A

true

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65
Q

a server can use no more force than is necessary to remove a customer from the premises

A

true

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66
Q

the smell of cannabis is a sign of intoxiation

A

false

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67
Q

poor cordination and balance are always signs of intoxication

A

false

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68
Q

someone who consumes alcohol and cannabis at the same time, may have more thc in their blood than someone who only consumes cannabis. this can lead to greater levels of intoxication

A

true

69
Q

which of the following should be covered in a house policy?

A

all 4

70
Q

an individual who consumes alcohol while consuming cannabis may show signs of intoxication faster than someone who only consumes alcohol.

A

true

71
Q

which of the following are not acceptable forms of identifications

A

credit cards and security cards

72
Q

what are the features you can check to ensure an id is valid?

A

all 8

73
Q

you have rated your customer yellow using the traffic light system, how would you slow down services?

A

(all 4)

offer food
bring water
pass by the table frequently
communicate with coworkers

74
Q

you have assessed your customer as approaching red. how would you stop service

A

(all 3)

avoid judgment
calm, but firm
communicate with coworkers

75
Q

you return from a quick break and notice that a table of customers, to which you slowed service, has been given a fresh round of drinks. what should you have done before going on break?

A

let your manager and co-workers know you were slowing down service

76
Q

you have been serving a table of customers for 2 hours and some of them are beginning to show signs of intoxication. you decide to slow down service. what can you do?

A

don’t rush to serve them

offer food, water and/or alcoholic beverages

77
Q

you are about to stop service to a customer. the customer has already been verbally abusive. what should you do?

A

alert your manager and co-workers

78
Q

after you stop service to a customer, you are suprised when she becomes confrontational. in front of other customer, you said “you’re starting to look drunk; im cutting you off!” what could you have done differently&

A

talked to the customer privately

used a less confrontational statement

79
Q

a female customer is sitting at the bar having a drink. a male customer sits down and starts talking to her. he gets closer to her and waves you over asking for 2 drinks. but you notice that the woman looks uncomfortable. what do you do?

A

make eye contact with her and ask if she is okay

check to see if she wants the drink

continue to monitor the situation to ensure her safety

80
Q

2 customers have been arguing which escalates to a physical fight. you are concerned for everyone’s safety

A

involve your manager and call the police

81
Q

should you view joe and mitch’s action as sexual harrassment?

A

yes

82
Q

what does simple stand for

A

S : signs of intoxication

I: ID - check if valid

M: monitor what’s going on around you

P: prevent intoxicated or underage customers from buying alcohol.

L: Let your manager and co-workers know if you have refused a sale to a customer.

E: Evaluate the best way to respond to a situation. Inform your manager, co-workers, and the police as required.

83
Q

2 guess are sitting together. About halfway through their first drink, you notice that one guest is sweating and appears unaware of what is going on. you should view this as a potentially dangerous situation, as this guest may have been consumed a date rape drug

A

true

84
Q

by accepting drinks from randy, do you think the female guest provided consent to leave with randy

A

no

85
Q

since they arrived together and have been dancing together all evening. would you view this as a potentially dangerous situation?

A

yes

86
Q

2 guests are sitting together and having drinks, when suddenly one guest looks physically unwell. a few moments later, you notice that the guest who looks unwell is leaning on the other guests as they walk towards the exit.

A

ask questions and determine if its dangerous, if yes, get help and alert your co-workers

don’t ignore the sitation, you need to keep your guests safe

87
Q

you are having a friendly conversation at the bar with a regular guest wen they order a drink for another guest. during your conversation, you find out that the 2 guests don’t know each other. what should you do?

A

before delivering the drink, ask the intended if they would like to receive the drink

let your regular guest know you cannot deliver the drink unless you get permission

88
Q

individuals who commit unwanted sexual acts, only do so as a result of intoxication

A

false

89
Q

an unwanted act is only considered to be sexual violence if the act is physical

A

false

90
Q

if guests arrived at your establishment together and appear to know each other well, you should view all acts between them as consensual

A

false

91
Q

if guests accepts a drink from another guest, this means that all future acts are automatically accepted

A

false

92
Q

you notice a group of individuals dancing together. then a second group approaches, makes comments and laughs loudly as they record the interaction with their phones. the first group of guests tries to move away while the second group continues to record them. you immediately decide to notify your manager and other colleagues.

A

true

93
Q

you are bartending at a nightclub. you can see that a guest is touching another guest and you can hear the guest being touched ask not to be touched. you should wait to see if the situation continues before deciding to take any action.

A

false

94
Q

you ‘re serving alcohol at a nightclub. A young-looking guest asks you for a drink. Even though the nightclub has security at the door, you ask to see the guests’ ID, just to be sure. The ID is from Ohio. You’re not familiar with this ID so you ask to see a second place, which the guest is unable to provide.

A

ask some verification questions, and if you’re still unsure, discuss with your manager

95
Q

you are working at a grocery store that offers a selection of beer, wine and cider. A man who is friendly but clearly intoxicated tries to buy beer. what do you do?

A

Remove the beer from the counter and calmly explain that you cannot sell him the alcohol become you suspect he may be intoxicated. Tell him “I’m sorry, but i have no choice. It’s the law.”

96
Q

you are serving alcohol at a bar and are trying your best to count the number of drinks you guests are consuming. It is getting very busy and hard to keep track. A guest orders a drink from you, and you aren’t sure how many drinks he’s had. you notice he seems tired and is speaking loudly than normal. what do you do?

A

make eye contact and ask “how’s it going? how are you enjoying your night?”

97
Q

should the server assess the guest prior to each drink served?

A

yes

98
Q

given that the guests weighs approximately 125 lbs and has consummed 2 drinks in one hour, what is her bac level?

A

0.06

99
Q

it is the server’s right to refuse service, despite being ordered by the manager to give this guest another glass of wine

A

yes

100
Q

who could potentially be held civilly liable in this situation?

A

manager and license

101
Q

what should the cashier do if he suspects that a customer who is purchasing alcohol may be intoxicated?

A

access the customer to determine if they are intoxicated

102
Q

if the cashier proceeds with the sale, could he be pulling the store at legal risk?

A

yes

103
Q

which of the following strategies should the cashier include in his approach when refusing to sell wine to the customer?

A

communicate clearly and respectfully

refrain from using confrontational, intimidating, or judgmental language.

explain the reason for refusing the sale

104
Q

if you said no but a customer goes to someone else
what should the cashier do in this situation

A

intervene and tell his colleague that he just denied the customer’s alcohol purchase.

105
Q

how much time can it take for alcohol to reach a person’s brain?

A

30 minutes

106
Q

which of the following menus items would be the most effective in slowing down the rate at which alcohol is absorbed into the guest’s bloodstream

A

the house special; a 1/4 pound burger with fries

107
Q

what should the server do

A

serve the guest a glass of water and wait another 15 minutes before reassessing her bac level

108
Q

is it okay to serve this guest another drink

A

no

109
Q

which of the following best describes civil liability?

a) you could be sued for damages
b) you could be charged with a crime
c) you could have to pay fines issued by the board of trade
d) you could be arrested by the police

A

a

110
Q

what is not allowed under a special occasion permit (sop) for a private event

a) drinking contests
b) advertising the event in the local newspaper
c) purchasing alcohol from the beer store
d) allowing entry to anyone under the age of 19

A

a

111
Q

which of the following are requirements under a caterer’s endorsment?

a) the catered event must be sponsored by someone other than the license
b) only the caterer’s employees can seel or serve alcohol
c) unserved alcohol must be returned to the caterer’s licensed premises
d) all of the above

A

d

112
Q

which of the following are grocery stores allowed to do?

a) exchange alcohol purchases outside of permissible hours of sale
b) refund alcohol pourchasses at any time
c) unserved alcohol must be returned to the caterer’s licensed premises
d) all of the above

A

b

113
Q

which of the folowing is true about people with a high tolerance?

a) they have lower BAC levels no matter how much they drink
b) they show fewer signs of intoxication at high bac levels
c) their bac rises more slowly compared to other people
d) their bodies eliminate alcohol more quickly

A

b

114
Q

3 women of similar size and fitness level drink 4 standard drinks. who will likely have the lower bac?

a) Tamara, who consumes all 4 drinks in one hour
b) mia, who has 2 drinks in the first hour and 2 drinks in the second hour
c) anna, who has one drink an hour over four hours
d) all three women are the same

A

c

115
Q

which of the following customers will likely have the lowest bac, after consuming same number of drinks?

a) a young, lean man
b) an older, unfit man
c) a petite, young woman
d) will all have same amount

A

a

116
Q

the traffic light system is a helpful way to

a) identify a designated driver
b) decide wether to serve, slow down, or stop service to a customer
c) monitor the number of customers in your establishment
d) select which customers to serve first

A

b

117
Q

on average, it takes approximately how many minutes for alcohol to reach the brain?

a) 30 minutes
b) 45 minutes
c) 60 minutes
d) 90 minutes

A

a

118
Q

(select what applies)

which of the following statements are true about the ontario health card as a form of age identification?

a) by law, no one can be required to show their ontario health card
b) it is illegal to collect or record information from the ontario health card
c) if an ontario health card is offered voluntarily, it can be accepted at your discretion
d) the ontario health card is never an acceptable form of age identification

A

a b c

118
Q

you return from a break and notice that a table of customers to which you slowed service, has been given a fresh round of drinks. what should you have done before going on break?

a) let your manager and co-workers know you were slowing down service
b) told the table that they have had enough to drink already
c) nothing, as no other action was required
d) fill out an incident report

A

a

119
Q

(select all that applies)

which of the following are illegal under the liquor license and control act, 2019

a) allowing guests who smoke to take their drink with them outside of the licensed area
b) serving or selling alcohol to an already intoxicated guest
c) allowing guests to take each other’s drinks
d) accepting an out of province ID

A

a b d

120
Q

(select what applies)

which of the following are things that servers could do to ensure a safe environnement?

a) monitor your customer’s alcohol consumption
b) ask for help from co-workers or your manager if a situation gets out of control
c) ask for help from other customers if a situation get out of control
d) use the traffic light system to access your customer

A

a b d

121
Q

(select)

in a licensed establishment, you must allow entry to to which of the following individuals while they are on duty

a) law enforcements officers
b) agco inspectors
c) governement inspectors
d) firefighters

A

a b c d

122
Q

(select)

which of the following are not allowed under the liquor license and control act, 2019 (LLCA)?

a) offering free food
b) requiring that a minimum number of drinks be purchased
c) offering free soft drinks
d) watering down drinks without a customer’s approval

A

b d

123
Q

it is a violation of the liquor license and control act, 2019 (LLCA) to serve alcohol to which of the following people?

a) a customer who has arrived with an underage friend
b) a customer who has a high bac and is rated red using the traffic light system
c) a customer who has been ordering only drinks and no food
d) a customer who has had 1 drink before arriving at your establishment

A

b

124
Q

angela is handing out samples of alcohol in a grocery strore. a customer asks if its okay to take the sample with her to the next aisle. can angela allow this

a) no, grocery store customers must consume the sample in the area where it is provided
b) yes, but only if angela can still see the customer from her sample station
c) yes, but only if the customer promises to return the sample cup to angela
d) yes, grocery store customers can continue the sample anywhere in the store

A

a

125
Q

under what circumstance could you serve customers who look underage, but you have no ID?

a) they’re accompanied by their parents
b) the managers or owner knows them and can vouch for their age
c) they’re with friends who have valid ID and can vouch for their age
d) you can never serve customers who look underage and have no ID

A

d

126
Q

Which of the following statements is true in regards to rating your guest?

a. A guest who is relaxed and in control should be rated Red according to the Traffic Light System.
b. It can take up to 30 minutes for a guest to feel the elfects of aleshol
c. A guest’s rating will only change slowly over time.
d. A guest’s BAC always hits its peak while the individual is still in the
establishment

A

b

126
Q

alcohol is metabolized in the body at a set rate. for most acceptable, that rate is…

a) approximately 1 standard drink an hour
b) approx. 1 drink every 90 minutes
c) approx. 1 drink every 2 hour
d) approx. 2 standard drinks an hour

A

a

127
Q

(select)

which of the following can be considered signs of intoxication?

a) flushed, red face
b) loss of inhibitions
c) loss of coordination
d) stumbling

A

all

128
Q

Select all that apply.

lan’s aunt has offered him a job at her restaurant. lan is 16 years old.
Which of the following jobs can lan perform?

a. Working the Coat Check
b. Filling snack bowls:
c. Taking alcoholic drink orders.
d. Opening bottles of wine.

A

b

128
Q

What is the legal drinking age in Ontario?

a. 18 years old
b. 19 years old
c. 20 years old
d. 21 years old

A

b

129
Q

A group of friends have been drinking at a table for three hours. One of the customers orders a round of whisky shots for the table. What should you do?

a. Tell the customer she cannot place the order.
b. Assess each customer using the Traflic Light System, and then
politaly ask each personif they would lke tohave the drnk
c. Fill the order.
d. Ask these customers to leave.

A

b

130
Q

Which of the following is not an acceptable form of I.D.?

a. Canadian Armed Forces Identification Card
b. Secure Indian Status Card
G. Credit Card
d. Ontario Driver’s licence

A

c

131
Q

After stop-service time, all alcohol must be cleared from tables within:

a. 15 minutes
b. 30 minutes
c. 45 mninutes
d. 60 minutes

A

c

131
Q

Which of the following are permissible hours for the sale of alcohol in a grocery store?

a, Sunday, 11:00am to 6:00pm.
b. As long as the grocery store is open.
c. Monday to Sunday, 9:00am to 9:00pm.
d. Monday to Sunday, 7.00am to 11:00pm.

A

d

132
Q

Select all that apply.
Which of the following is an effective way of slowing down alcohol service?

a. Water down the customer’s drink.
b. Asking a co worker to take over for that custamer.
e.Passing the tabfo less frequently.
d. Offer food, water, and non-alcoholic drinks

A

c d

133
Q

Select all that apply:

Serving an underage customer can lead to which of the following?

a. Fines imposed by the Ministry of Health.
b. Charges by the police
c. Monetary penahias imposedby the Alcohol and Gaming
Commission of Ontario (AGCO),
d,Liquor Lcence beingrevoked or suspended

A

b c d

134
Q

The liquor Licence and Control Act, 2019 (LICA) outlines which:
of the following?

a. The alcohol content for all wine, beer and spirits sold.
b. The laws and regulations for selling, serving or delivering alcohol in Ontario.
c. The health and safety laws for bars and restaurants.
d. The minimum number of bathrooms that are required for an establishment.

A

b

135
Q

Select all that apply.

What strategies can you use to prevent over-service?

a. Serve one drink at a time,
b. Wait for the customer to reorder.
c. Pass the table less frequently.
d. Offer food, water, and non alcoholic drinks.

A

all

136
Q

Select all that apply.

Which of the following factors can affect a person’s BAC?

a Physical Fitness
b. Time between drinks
C. Weight
d. Sex

A

all

137
Q

What are effective ways to monitor a customer’s alcohol
consumption?

a. Use different glasses for alcoholic and non alcoholic drinks
b. Ask others in the customer’s party.
c. Check the customer’s bill.
u. Keop track of the number of drinks

A

a c d

138
Q

Nick is a bouncer at a club.

There are 190 guests and 10 employees. How many more guest can he let in?

a.10
b.It depends on the establishment’ maximum capacity as listed on the license
с. 60
d. Nick can let in as many customers as he wants

A

b

139
Q

Select all that apply. To be acceptable, ID must meet with criteria?

a. Be issued by the government.
B. Include a photo.
C. Include the person’s date of birth，
d. Include the address.

A

a b c

140
Q

Kathy weighs 150lbs and has consumed 3 Standard Drinks in 2 hours. Her BAC would be:

a) .01
b) .03
c) .06
d) .12

A

c

141
Q

Select all that apply

Which of the following is true about Sandy’s Law?

a. only restaurants need to display a warning sign about the dangers of fetal alcohol disorder
b. You cannot serve alcohol to anyone unless Sandys law poster ls displayed
C. .All licensed establishment and retail stores must dipiay a sign warning Of FASD
d. You cannot serve alcohol to a pregnant woman.

A

b and c

142
Q

Ajay plays trivia with friends. In 3 hours, he has had 4 drinks. On his way to the washroom, he stops to engage in a loud conversation with a stranger. Which sign of intoxication Is he exhibiting?

a. Loss of self-control and Inhibitions.
b. Loss of coordination and balance.
c. Loss of memory.
d. Loss of eye-hand coordination.

A

a

143
Q

Select all that apply.

For which of the following situations should write an incident report?

a. A fight happened
b. Customers complained about a loud party.
c. A customer slipped and injured themselves.
d. Transportation was arranged for an intoxicated customer.

A

a c d

144
Q

Select all that apply.

A customer brought a bottle of wine to have with dinner at a BYOW restaurant, but only drank half. Under what conditions can the customer remove the remaining wine from the premises?

a. The bottle is resealed with a cork, flush with the top.
b. The wine is homemade.
c. The restaurant cannot allow the remaining wine to be removed from the premises:
d. The customer is not intoxicated.

A

a d

145
Q

Select all that apply-

What is the most effective way to determine if your customer has been drinking prior to arrival?

a. Ask the customers’ friends if they’ve been drinking.
B. talk to them and pay attention to what they say and how they say it
C. Ask customers directly how many drinks they’ve had before arriving:
d. assess customers for physical signs of intoxication

A

b d

146
Q

Why is it important for you to know the features of all accepted forms of ID?

a. It’s everyone’s job in a licensed establishment to ensure that underage customers are not served alcohol.
b. It’s hard to identify fake ID if you don’t know the features.
c. Serving an underage customer can lead to criminal charges:
D. all of the above

A

d

147
Q

Select all that apply.

Which of the following are considered a violation of the LLA?

a.Allowing an intoxicated customer to remain on the premises,
B. substitute one type of alcohol for another consent
C. selling an underage customer can lead to criminal charges
D. all of the above

A

d

148
Q

Which of the following is not acceptable when verifying a customer’s ID?

a. Asking the customer to sign a piece of paper to compare
signatures
b. Calculating the customer’s age from the date of birth.
c. taking the wallet from the customer and removing their ID to
examine.
d. Asking the customer to spell their full name.

A

c

149
Q

A female customer is sitting at the bar having a drink. A male customer sits down and starts talking to her. He gets closer to her and waves you over asking for two drinks, but you notice that the woman looks uncomfortable. What should you do?

a、Make eye contact with her and ask if she is okay
b. Check to see if she wants the drink
c. Get the drinks right away
d. Continue to monitor the situation to ensure her safety

A

a b d

150
Q

A customer showing signs of intoxication was refused the sale of alcohol by a cashier. 20 minutes later, the cashier notices the same customer buying at a different check-out. What should the cashier do?

a. call the police.
b. nothing, the cashier is not responsible for sales at other check-outs.
c. loudly call out to her colleague that the customer is intoxicated.
d. discreetly tell her colleague that a purchase was previously denied due to this customer showing signs of intoxication.

A

d

151
Q

Who grants licenses for the sale and service of alcohol in Ontario?

a. Government of Canada
b. Municipal governments
c. The Beer Store
d. The AGCO

A

d

152
Q

According to the law, you must eject a customer in which of the following situations?

a.The customer is on the premise to sell drugs
b, The customer was asked to leave the same day.
c. You rate the customer Yellow in the Traffic Light System.
d. the customer is intent on causing a fight

A

a b d

153
Q

Employees working for a licensed establishment may be found civilly liable for intoxicated customers who injure themselves or others. Which of the following is also true about Civil Liability?

a. It involves a court finding negligence of lack of duty or care
b. It applies only to servers and bartenders, not to owners and managers.
c. It means that criminal charges are laid by the police.
d. It can only arise under the provisions of the liquor Licence Act (LLA).

A

a

154
Q

John attends a work reception held at a restaurant. The bartender notices John taking many drinks from the trays being carried around. When John knocks over a tray of drinks, the restaurant’s manager suggests that John call it a night and offers to get him a taxi. John’s boss intervenes and says that she will make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his car a few blocks away. Who can be held liable?

a. Bartender only
b. John’s boss only
c. Manager only
D. bartender, licensee, manager

A

d

155
Q

In understanding the effects of alcohol, which of the following statements is true?

a. Talking to a customer can help you determine if they are intoxicated
b. A medical condition may cause a customer to seem intoxicated.
C. A single drink can affect the way a person behaves
d. Tolerance to alcohol does not affect a person’s BAC level.

A

c

156
Q

Who has consumed the least amount of alcohol in one hour?

a. Larry has consumed two rum and cokes. Each drink contained 2 ounces of spirits with 40% alcohol.
b. Cheryl, who has consumed three five-ounce glasses of wine with 12% alcohol.
c. Cherry who has consumed iwo 12-ounce bottles of beer with 5%
alcohol.
d. They have all consumed equal amounts of alcohol.

A

c

157
Q

It Is important to let your co-workers and manager know if you have given a customer which rating?

a. Green
b. Yellow
c. Red
d. Yellow or Red

A

d

158
Q

Select all that apply.

Why is it important to never exceed an establishment-licensed
maximum capacity?

a. Overcrowding can make the premise unsafe and is a violation of
theLLA
b. Overcrowding leave to lower tips.
c. Fire exits can be blocked.
d. Servers cannot safely monitor how much alcohof each guest is
Consuming

A

a c d

159
Q

Oscar and Felix both weigh 175 Ibs, Oscar is in his 40s and is
not in good health, but Felix is a 24-year-old competitive swimmer If
they drink the same amount, who will have the lower BAC?

a. Felix
b. Oscar
c. Their BAC would be the same because they are both male.
d. Their BAC would be the same because they are the same weight.

A

a

160
Q
A
161
Q
A
162
Q
A
163
Q
A
164
Q
A
165
Q
A

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