SMA Flashcards

1
Q

Organisations should:

A
  • avoid not making choices
  • avoid growth for growths sake
  • have competent leaders
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2
Q

Core features of SMA

A
  • links to customer accounts info for strategic purposes
  • increased use of NFI for performance evaluation
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3
Q

What is SMA?

A

form of management in which emphasis is placed on information which relates to factors external to the firm, as well as NFI and internally generated info

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4
Q

Lord (1996) Strands

A
  1. extension from TMA to include external info about competitors
  2. relationship between strategic position chosen by firm and expected emphasis on MA
  3. Gaining competitive advantage through exploring linkages in the value chain.
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5
Q

External info: about competitors

A
  • managers require info that indicates by whom and by how much they are gaining or being beaten.
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6
Q

External info: about markets

A
  • need for market analysis to examine scope for sustainable competitive advantage
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7
Q

To optimise profit need to know:

A
  • what environmental state company is in
  • what state it should be in
  • is there a need to change strategies and capabilities due to changing environment
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8
Q

Porter (1985) suggests using three generic strategies to gain comp adv

A
  • cost leadership
  • differentiation
  • focus
  • VC analysis
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9
Q

business using defender strategy

A

use of financial measures for rewarding managers

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10
Q

business following prospector strategy

A

increase in non-financial measures to determine executive bonuses

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11
Q

business following a build strategy

A

NFM for determining manager bonuses

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12
Q

repetitive environment

A

unchanging, consistent, stable

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13
Q

Changing environment

A

change is slow and incremental deviations from the past

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14
Q

Discontinuous environment

A

major changes are not familiar

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15
Q

Surpriseful environment

A

industry ill defined and not fully established

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16
Q

SMA system must contain info that…

A
  • mostly non-financial
  • focused on the future
  • both internal and external to the firm
  • based on realistic projections of the future, not extrapolations of the past
17
Q

TMA

A
  • historical focus
  • single decisions, periods, entities
18
Q

SMA

A
  • future focused
  • emphasis on competitive position over multiple periods
19
Q

SMA practices: techniques of value creation

A
  • customer profitability analysis
  • intellectual capital reporting
  • human capital reporting
20
Q

Strategic management control

A
  • balanced scorecard
  • strategy maps