Six Sigma & Organization (13%)

Question 1

When using the classical approach to team problem-solving, what is the final step?

A. Implement a solution
B. Define the problem
C. Investigate the problem
D. Confirm the results

Answer 1

Confirm the results

Question 2

When an organization begins implementing Six Sigma practices, what is the typical sequence for the following three events?

A. Design for Six Sigma (DFSS)
B. Training and launch
C. Implementation

Answer 2

1. Training and Launch
2. Design for Six Sigma
3. Implementation

Question 3

An operator being unable to work due to a broken machine is an example of which type of muda?

A. Processing
B. Motion
C. Transport
D. Waiting

Answer 3

Waiting

Question 4

Kaplan’s balanced scorecard focuses on which four perspectives of vision and strategy?

A. Research, development, production, and customers
B. Research, learning and growth, production, and customers
C. Financial, internal business process, learning and growth, and customers
D. Financial, development, learning and growth, and customers

Answer 4

Financial, internal business process, learning and growth, and customers

Question 5

The idea that complex problems often have simple solutions describes the foundation of which technique used in the Theory of Constraints (TOC) environment?

A. Prerequisite trees
B. Effect-cause-effect
C. Evaporating clouds
D. Kaizen blitz

Answer 5

Evaporating clouds

Question 6

During which step of the Identify, Design, Optimize, and Validate (IDOV) design methodology would a Quality Function Deployment (QFD) be created?

A. Validate
B. Identify
C. Design
D. Optimize

Answer 6

Identify

Question 7

How is criticality assigned in a failure mode effects and criticality analysis (FMECA)?

A. Criticality is assigned based on how the failure will affect delivery to the customer.
B. Criticality is assigned based on how the failure will affect the system as a whole.
C. Criticality is assigned based on how the failure will affect customer satisfaction.
D. Criticality is assigned based on how the failure will affect production cost.

Answer 7

Criticality is assigned based on how the failure will affect the system as a whole.

Question 8

The Theory of Constraints (TOC) uses which three basic measures to evaluate systems?

A. Machine efficiency, equipment utilization, and operational expenses
B. Machine efficiency, equipment utilization, and downtime
C. Throughput, inventory, and downtime
D. Throughput, inventory, and operational expenses

Answer 8

Throughput, inventory, and operational expenses

Question 9

A plan to improve quality is carried out during which step of the Plan-Do-Check-Act (PDCA) cycle?

A. Act
B. Do
C. Check
D. Plan

Answer 9

Do

Question 10

Which lean concept refers to mistake-proofing a process?

A. Process flow chart
B. Poka-yoke
C. Pull
D. Queue time

Answer 10

Poka-yoke

Question 11

Data about the current process is collected in which step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?

A. Measure
B. Analyze
C. Control
D. Define

Answer 11

Measure

Question 12

Where in the house of quality would you find a list of customer needs and desires?

A. Right wall
B. Roof
C. Left wall
D. Foundation

Answer 12

Left wall

Question 13

What consideration must be made regarding effective process performance metrics?

A. To be effective, metrics should not be changed.
B. Individuals should focus on a large number of metrics.
C. Metrics should focus only on past performance data.
D. Metrics should not focus on a single individual measure.

Answer 13

Metrics should not focus on a single individual measure.

Question 14

Under which lean philosophy is throughput increased by removing bottlenecks in a process?

A. Total productive maintenance
B. Theory of Constraints
C. Poka-yoke
D. Kaizen

Answer 14

Theory of Constraints

Question 15

Which metric is an appropriate measure of a profit performance goal?

A. Percent defects
B. Customer retention
C. Return on investment
D. Courtesy rating

Answer 15

Return of Investment

Question 16

Which quality pioneer created the Plan-Do-Study-Act (PDSA) problem-solving technique?

A. Philip B. Crosby
B. W. Edward Deming
C. Armand V. Feigenbaum
D. Kaoru Ishikawa

Answer 16

W. Edward Deming

Question 17

Which action is taken in the Control step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?

A. Customers and their requirements and expectations are outlined.
B. Root causes of defects and opportunities for improvement are found.
C. An ongoing monitoring plan is developed.
D. Data is collected to determine the current status of the process.

Answer 17

An ongoing monitoring plan is developed.

Question 18

Your company is building a balanced scorecard. The scope of the card has been defined. A facilitator has gathered information from senior management and an executive workshop has been conducted to draft the measures for the balanced scorecard. What is the next step in the development process?

A. A task team develops an implementation plan.
B. The balanced scorecard is periodically reviewed.
C. The facilitator creates a draft of the balanced scorecard.
D. Another workshop is held to refine the balanced scorecard.

Answer 18

The facilitator creates a draft of the balanced scorecard.

Question 19

Which quality pioneer created statistical process control charts?

A. Walter A. Shewhart
B. Joseph M. Juran
C. Genichi Taguchi
D. Kaoru Ishikawa

Answer 19

Walter A. Shewhart

Question 20

Where in the house of quality would you find a list of customer needs and desires?

A. Foundation
B. Roof
C. Right wall
D. Left wall

Answer 20

Left Wall

Question 21

Which quality pioneer created the fishbone diagram?

A. W. Edward Deming
B. Kaoru Ishikawa
C. Philip B. Crosby
D. Armand V. Feigenbaum

Answer 21

Kaoru Ishikawa