Six Sigma & Organization (13%) Flashcards
>85%
When using the classical approach to team problem-solving, what is the final step?
A. Implement a solution
B. Define the problem
C. Investigate the problem
D. Confirm the results
Confirm the results
When an organization begins implementing Six Sigma practices, what is the typical sequence for the following three events?
A. Design for Six Sigma (DFSS)
B. Training and launch
C. Implementation
- Training and Launch
- Design for Six Sigma
- Implementation
An operator being unable to work due to a broken machine is an example of which type of muda?
A. Processing
B. Motion
C. Transport
D. Waiting
Waiting
Kaplan’s balanced scorecard focuses on which four perspectives of vision and strategy?
A. Research, development, production, and customers
B. Research, learning and growth, production, and customers
C. Financial, internal business process, learning and growth, and customers
D. Financial, development, learning and growth, and customers
Financial, internal business process, learning and growth, and customers
The idea that complex problems often have simple solutions describes the foundation of which technique used in the Theory of Constraints (TOC) environment?
A. Prerequisite trees
B. Effect-cause-effect
C. Evaporating clouds
D. Kaizen blitz
Evaporating clouds
During which step of the Identify, Design, Optimize, and Validate (IDOV) design methodology would a Quality Function Deployment (QFD) be created?
A. Validate
B. Identify
C. Design
D. Optimize
Identify
How is criticality assigned in a failure mode effects and criticality analysis (FMECA)?
A. Criticality is assigned based on how the failure will affect delivery to the customer.
B. Criticality is assigned based on how the failure will affect the system as a whole.
C. Criticality is assigned based on how the failure will affect customer satisfaction.
D. Criticality is assigned based on how the failure will affect production cost.
Criticality is assigned based on how the failure will affect the system as a whole.
The Theory of Constraints (TOC) uses which three basic measures to evaluate systems?
A. Machine efficiency, equipment utilization, and operational expenses
B. Machine efficiency, equipment utilization, and downtime
C. Throughput, inventory, and downtime
D. Throughput, inventory, and operational expenses
Throughput, inventory, and operational expenses
A plan to improve quality is carried out during which step of the Plan-Do-Check-Act (PDCA) cycle?
A. Act
B. Do
C. Check
D. Plan
Do
Which lean concept refers to mistake-proofing a process?
A. Process flow chart
B. Poka-yoke
C. Pull
D. Queue time
Poka-yoke
Data about the current process is collected in which step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?
A. Measure
B. Analyze
C. Control
D. Define
Measure
Where in the house of quality would you find a list of customer needs and desires?
A. Right wall
B. Roof
C. Left wall
D. Foundation
Left wall
What consideration must be made regarding effective process performance metrics?
A. To be effective, metrics should not be changed.
B. Individuals should focus on a large number of metrics.
C. Metrics should focus only on past performance data.
D. Metrics should not focus on a single individual measure.
Metrics should not focus on a single individual measure.
Under which lean philosophy is throughput increased by removing bottlenecks in a process?
A. Total productive maintenance
B. Theory of Constraints
C. Poka-yoke
D. Kaizen
Theory of Constraints
Which metric is an appropriate measure of a profit performance goal?
A. Percent defects
B. Customer retention
C. Return on investment
D. Courtesy rating
Return of Investment
Which quality pioneer created the Plan-Do-Study-Act (PDSA) problem-solving technique?
A. Philip B. Crosby
B. W. Edward Deming
C. Armand V. Feigenbaum
D. Kaoru Ishikawa
W. Edward Deming
Which action is taken in the Control step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?
A. Customers and their requirements and expectations are outlined.
B. Root causes of defects and opportunities for improvement are found.
C. An ongoing monitoring plan is developed.
D. Data is collected to determine the current status of the process.
An ongoing monitoring plan is developed.
Your company is building a balanced scorecard. The scope of the card has been defined. A facilitator has gathered information from senior management and an executive workshop has been conducted to draft the measures for the balanced scorecard. What is the next step in the development process?
A. A task team develops an implementation plan.
B. The balanced scorecard is periodically reviewed.
C. The facilitator creates a draft of the balanced scorecard.
D. Another workshop is held to refine the balanced scorecard.
The facilitator creates a draft of the balanced scorecard.
Which quality pioneer created statistical process control charts?
A. Walter A. Shewhart
B. Joseph M. Juran
C. Genichi Taguchi
D. Kaoru Ishikawa
Walter A. Shewhart
Where in the house of quality would you find a list of customer needs and desires?
A. Foundation
B. Roof
C. Right wall
D. Left wall
Left Wall
Which quality pioneer created the fishbone diagram?
A. W. Edward Deming
B. Kaoru Ishikawa
C. Philip B. Crosby
D. Armand V. Feigenbaum
Kaoru Ishikawa
