Design Phase (25%) Flashcards
>85%
Each member of a team silently selects three problems from a pre-generated list of nine issues. The most often selected issues become the focus of an improvement project. Which team tool was used in this scenario?
A. Multivoting
B. Brainstorming
C. Nominal group technique
D. Groupthink
Multivoting
Which project management and planning tool is originally known as an arrow diagram and incorporates many practices from the program evaluation and review technique (PERT) and the critical path method (CPM)?
A. Affinity diagram
B. Activity network diagram
C. Prioritization matrix
D. Interrelation diagraphs
Activity Network Diagram
Which of the following statements is true concerning benchmarking?
A. Benchmarking provides a strictly competitive analysis.
B. Benchmarking is a structured method of adopting the best features of successful processes.
C. Benchmarking is subjective in nature.
D. Benchmarking is a relatively easy to implement and provides an early warning system for operational deficiencies.
Benchmarking is a structured method of adopting the best features of successful processes.
A team is given most of its power by which entity?
A. Customer
B. End User
C. Management
D. Team Leader
Management
Regarding risk analysis and management, how is risk calculated?
A. Risk = (probability of event) x (cost of the event)
B. Risk = (length of the project) x [ (probability of event) / (cost of event) ]
C. Risk = [ (probability of event) / (length of the project) ] x (cost of event)
D. Risk = (cost of event)
Risk = (probability of event) x (cost of the event)
When evaluating the cost of poor quality (COPQ), what is an example of an internal failure cost?
A. Procedure reviews
B. Equipment calibration
C. Restocking costs
D. Excess inventory
Excess inventory
For which type of information would informal communication, such as rumors, be an appropriate delivery mechanism?
A. Six Sigma being adopted as a strategic initiative
B. A business agreement with another company
C. An employee’s second reprimand for an offense
D. News of an employee’s willing retirement
News of an employee’s willing retirement
Which document can be used as a communication tool to demonstrate root causes of problems, outline actions, and identify results?
A. Management review
B. Status report
C. Project charter
D. A3 report
A3 Report
Which Six Sigma role has “tutoring black belts and reviewing projects assigned to them” as one of its main purposes?
A. Master Black Belt
B. Green Belt
C. Executive sponsors
D. Champions
Master Black Belt
Review the Defect Data table for 100 units. This table contains six lots of items from a production run of 100 items and the number of defects found in each lot.
Figure 6: The Defect Data table lists 6 Defect and Unit pairs. Pair 1 is 0 defects and 60 units. Pair 2 is 1 defects and 18 units. Pair 3 is 2 defects and 10 units. Pair 4 is 3 defects and 6 units. Pair 5 is 4 defects and 4 units. Pair 6 is 5 defects and 2 units.
Given that there are eight opportunities for defects in the process, what is the defects per million opportunities (DPMO) of this process?
102500
Which tool can be used to analyze risks on a Six Sigma project?
A. SWOT analysis
B. HOQ matrix
C. RACI chart
D. Kaizen blitz
SWOT Analysis
In business process management (BPM), how does a project management approach help to improve quality?
A. One person is responsible for the product through all stages of production.
B. Processes no longer flow through multiple vertical functions of the company.
C. Products no longer pass through multiple horizontal business levels of the company.
D. Each stage of the overall process is managed separately.
One person is responsible for the product through all the stages of production
When conducting a brainstorming session, one of the participants is continually cutting into and taking over other team members’ conversations. What approach is used to fix this particular issue?
A. Encourage everyone to participate equally.
B. Reinforce the need to review the data
C. Encourage the team member dominating the conversation to begin active listening
D. Reinforce the dominating team member’s point of view
Encourage everyone to participate equally.
After the customers and their needs are identified, what is the next step in collecting Voice of the Customer (VOC) data?
A. Refine customer needs
B. Collect and analyze data
C. Determine critical to quality characteristics
D. Create specifications
Collect and analyze data
What is a work break structure (WBS)?
A secondary metric derived from a primary metric
B. A measurement of a system used to determine the success of a project
C. A detailed listing of activities required to complete a project
D. A cumulative calculation of yield over multiple process steps
A detailed listing of activities required to complete a project
In creating a customer satisfaction survey, you want to measure the strength of the respondent’s opinion while limiting the number of answer choices available to them. Which question format would be most appropriate?
A. Fill-in-the-blank
B. Yes/No
C. Open-ended
D. Likert scale
Likert Scale
Which statement is an example of a goal statement?
A. We experienced a 20% drop in sales due to defects in our products
B. We will increase customer satisfaction by reducing product defects by 10%.
C. Our products contain 10 defects on average
D. Company shipments are often delayed by 3 days due to a poor packing process
We will increase customer satisfaction by reducing product defects by 10%.
Which type of team is best suited for handling issues related to an organization’s policies, practices, and operations?
A. Six Sigma teams
B. Cross functional teams
C. Project Teams
D. Quality teams
Cross functional teams
Which method would be used to correct the problem of team members discussing issues unrelated to the purpose of a team meeting?
A. Ensure team members follow the prearranged agenda
B. Ask team members to provide relevant data
C. Ensure team members are actively listening
D. Ask team members to provide different solutions to the problem
Ensure team members follow the prearranged agenda
Your company manufactures notebooks for students. What is a true statement concerning the company’s internal and external customers?
A. A high school student is an external customer
B. The retailer that sells the notebooks is an internal customer
C. A line worker is an external customer
D. A line worker’s family is an internal customer
A high school student is an external customer
What is known as “the team stage where the team members start working effectively as a group to complete tasks”?
A. Forming
B. Norming
C. Performing
D. Storming
Performing
Which tool is used in a Six Sigma process improvement project to identify relevant elements such as process inputs and outputs before work begins?
A. Visual factory
B. Process FMEA
C. SIPOC diagram
D. Kanban
SIPOC diagram
Which tool classifies customer requirements as dissatisfiers, satisfiers, and delighters?
A. Critical to quality tree
B. Kano analysis
C. Quality function deployment
D. Affinity diagram
Kano Analysis
Which project documentation tool graphically displays the start date, end date, and duration of project activities?
A. Work breakdown structure
B. Pareto diagram
C. Gantt chart
D. PERT chart
Gantt Chart
You have created a Supplier, Input, Process, Output, Customer (SIPOC) diagram for your business system. You notice that the output of your process has changed but there has been no change in the suppliers, inputs, or the process. What information can be derived from this scenario?
A. Changes in output are not controlled by the suppliers, inputs, or the process.
B. Changes in output are not related to changes in suppliers, inputs, or the process.
C. The suppliers, inputs, and the process are unstable.
D. The SIPOC diagram is not complete.
The SIPOC diagram is not complete.
Which of the following activities would be performed as part of project closure?
A. Review opportunities
B. Value stream mapping
C. SWOT analysis
D. Feasibility study
Review opportunities
Which hazard severity classification from MIL-STD-1629 describes a failure that may cause death?
A. I
B. IV
C. III
D. II
I
Which tool is used to translate general customer requirements into specific requirements?
A. Kano analysis
B. Critical to quality tree
C. Affinity diagram
D. Quality function deployment
Critical to quality tree
Which option represents a consequential metric?
A. Cost
B. Labor
C. Defects per unit
D. Cycle time
Defects per unit
Regarding communication flow, what is a drawback to a downward flow of communication?
A. The initial message is distorted once it reaches its intended recipient.
B. Supervisors are only given positive information
C. Subordinates withhold discrediting information from supervisors
D. Information is shared between other organizational units in the same level
The initial message is distorted once it reaches its intended recipient.
Many stakeholders within a project act as both suppliers and customers in the Supplier, Input, Process, Output, Customer (SIPOC) model. Which stakeholders within a project would expect career growth as an output of the process?
A. Employees and managers
B. Suppliers and society
C. Community and customers
D. Stockholders and employees
Employees and Managers
Which design methodology would you use when considering a Six Sigma improvement project for an existing process?
A. DMADV
B. DMAIC
C. DFSS
D. DPMO
DMAIC
Where in the house of quality would you find a list of benchmarks or target values?
A. Left wall
B. Right wall
C. Foundation
D.Roof
Foundation
A customer has purchased a circular saw and they have been invited to a free workshop on how to use the tool. Which category of expectation does this fall under?
A. Expected
B. Unanticipated
C. Basic
D. Desired
Unanticipated
