Situational Flashcards
What would you do if you made a mistake no one noticed?
Make sure to alert fellow employees of my mistake
For example, if I actually entered the wrong figures on an invoice and submitted it. I would edit the invoice
What would you do if a manager asked you to perform a task you’ve never done before?
Explain to the manager that I’m new to the task
Use active listening and take notes
Use these notes to execute the task
Tell me about a time when you failed. How did you learn from this experience?
I failed when doing the financial modelling task
I did the task again and I ended up being endorsed for my financial modelling ability
What would you do if an angry and dissatisfied customer confronted you? How would you resolve their concern?
Understand what the customer wants
Offer a solution inline with company policy
What professional accomplishment are you most proud of and how did you achieve it?
Getting my degree result
I worked very hard for a few years
Can you discuss a time when you had to work alongside someone you had a previous conflict with and how you overcame your differences to create a quality product?
At Open University, I had a conflict with a team member about what tasks we would do.
We came to an understanding and therefore the operation moved steadily
Have you ever felt dissatisfied with your quality of work? How did you try to improve it?
During my studies I had an assignment I scored low on.
Spent more time on the next assignment. Ended up getting a higher result
Can you tell me about a time you noticed an issue at work and fixed it?
Data entry into Quickbooks
I noticed an expense had a wrong amount
I edited the expense to show the correct amount
Explain a time when you felt like your workload overwhelmed you. How did you manage it?
I used a concept called the Eisenhower matrix
Decided which tasks needed my immediate attention and which tasks I could schedule for later
Consider a scenario where a customer insists on speaking to a manager, but you’re the only person available. How would you approach this?
Show that I understand the customer’s problem
Take ownership of the customer’s problem
Reflect - Finding out what needs to change and why
How do you schedule your days to ensure you meet your deadlines?
Use the Eisenhower matrix
Tick tasks off throughout the day
Very useful through my work experience at AIMS and studying
Have you ever disagreed with your manager about the best way to handle a situation? How did that discussion go?
S: Colchester parkrun
T: Disagreed about a position
A: I joined a new position, kept an open mind
R: Ended up succeeding in a role
How would you try to ensure you made a positive impression when meeting an important client for the first time?
Be friendly, make sure my appearance is perfect
Explain what I do in simple English
Answer all the client’s questions
How do you respond when you aren’t feeling motivated some days?
Remind myself of my purpose and future career aspirations
What’s been the most challenging hurdle in your career and how did you overcome it?
S: Newcastle University
T: Wasn’t enjoying the course and the pandemic hit
A: Switched courses and universities
R: Ultimately successful through my high degree grade
Imagine you had the task of creating a presentation explaining a project to other team members. What strategies would you use to make the presentation engaging?
Compelling introduction
Strong main body
An actionable conclusion
Consider a situation where you needed approval from a manager to move to the next step of a project, but they’re taking a long time to respond. How would you approach this scenario?
Contact the management more frequently if it is very urgent
Gain an understanding of the manager’s work situation to limit this happening again
Tell me about a time at work when you felt under pressure. How did you handle it?
S: Work experience at AIMS
T: Had to enter sales invoices into the sales ledger in a short amount of time
A: Realised there were shortcuts in the Quickbooks software for speed
R: Managed to get the sales invoices done within the timeframe
Have you ever turned in work you knew wasn’t up to your standards? How did you handle that situation?
S: Internship at AIXR
T: Send a spreadsheet that had missing information
A: Re did the spreadsheet
R: Spreadsheet was more accurate
How do you prioritize your work when you have multiple high-priority tasks in your queue?
Do the task which has the shortest deadline
Ask colleagues to help out if I can’t get to a task in time
Limit distractions - e.g. not concentrating
What do you think is the best way to explain complex topics to team members or clients who don’t understand the technical details of the project?
Use simple English
Always be prepared to answer questions
use metaphors and imagery
An irritated customer demands an impossible request. What steps do you take to appease them?
Repeat to them company policy
Employ active listening - repeat words the customer has used (e.g. difficult)
Try to offer solutions that are more feasible
How do you respond when a client changes their mind about something without discussing it with you first?
Get myself familiar with the new requirements immediately
Make fellow team members aware of such changes
Complete the task asap
What do you do to ensure you and your team members communicate effectively during projects?
Use a variety of communication methods (e.g. chatrooms such as Guild, regular meetings, encourage those who are silent to speak up)
