Behavioural Flashcards
Have you ever been given an assignment that was too difficult for you? What was your solution and why?
My Open University assignments
Collaboration - Get help from a team mate, two brains are better than one
Changing my perspectives - Use brainstorming techniques such as mindmapping
How would you handle a situation where you were required to complete multiple tasks by the end of the day, but it would be impossible to finish all of them?
I prioritise the most important tasks. For example a task that is short term or critical for a company’s success
Utilising the Eisenhower matrix
Can’t finish the tasks, make sure they’re done first thing tomorrow. Put different team members on them
Describe your perfect work environment?
Always giving me challenging tasks to do
Allows me to grow as a person
A strong balance of teamwork and independent learning
What qualities make a bad leader?
Extremely sensitive, insecure
Unfocused
Refusing to give credit
If I were your supervisor and asked you to do something that you disagreed with, what would you do?
Bias for action - Don’t keep it to myself, make management know why I have an issue
Example of a conflict - Sometimes disagreed with what PC I used
How I resolved it - Compromised and ended up working well on the new PC
What Is Your Work Style?
A lot of planning - I set objectives the day before to undertake different tasks
How Do You Prefer to Communicate - Email, but I understand the need for phone calls for getting a quick response
I’m a strong independent worker, but I can work collaboratively, More brains is better than one
Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
S - Open University
T - Team members not doing their work in an assigned task at the Open University
A - Me and other fellow team members contacted our tutor through email.
R - The team members participated and apologised for not doing it earlier
Give me an example of a time you did something wrong. How did you handle it?
S - Cleaning operative
T - Sanitising door handles, was causing some of the handles to become sticky
A - Checked the labelling for the cleaning product, adjusted the solution
R - The stickiness was resolved
What’s the most difficult decision you’ve made in the last two years and how did you come to that decision?
Switching degrees
How do I measure success in training?
Kirkpatrick’s four levels:
Reaction - Evaluates how the participants of the program felt about it
Learning - How much knowledge the participants have retained
Behaviour - Application of training in the workplace
Results - Outcome of training has met expectations
What do you do when your workday ends but you still have work to complete that day?
Continue to complete it overtime if task is extremely significant.
e.g. emails need to be sent to customers/debtors
Make sure it’s done first thing tomorrow unless something else comes up
Tell me about a time when you were the expert on a subject. How did you explain this topic to others?
S: Google Maps
T: Travel directions to a particular location
A: Understood the colour code represented traffic, used satellite imaging to go into detail
R: Got to the location with no problems
What do you consider being excellent customer service?
People skills
Respond quickly
Use feedback received
What is your proudest professional accomplishment?
Getting my degree. Many years of studying and the amount of communication skills I got from it
Would you get bored in a year and leave us?
No, I plan on staying in this position for at least a few years
