Simple, Seamless Self-Service

Question 1

Which of the four characteristics of agile IT does the 1E Simple, Seamless Self-Service solution address primarily?

Answer 1

Responsive

Question 2

Which of the following business problems can be addressed by the 1E Simple, Seamless Self-Service Solution?

Answer 2

1) IT needs to maintain controld and management of software while giving users choice
2) Users want corporate IT to be as simple and accessible as it is at home
3) Users are less productive as they wait for software to be installed

Question 3

In their study Enterprise App Stores Can Increase the ROI of the App Portfolio, what benefits do Gartner suggest Enterprise App Store would deliver?

Answer 3

1) Reduced risk associated with unaurthorized software
2) Reduced license fees
3) Reduced administration expenses

Question 4

Which of the following features are provided by the 1E Simple, Seamless Self-service solution?

Answer 4

1) A single portal through which users can request any product or service offered by the corporate IT department
2) Software can be rented through the portal for a limited period and automatically removed when the rental expires, ideal for users that need an application for a one-off task or project
3) Integration with existing service desk systems allow requests to be tracked using existing service management metrics.

Question 5

How does the 1E Simple, Seamless Self-service solution make IT more responsive to users?

Answer 5

1) It prompts the right people through email when action such as approval needs to be taken. If approvers don’t respond, assigned deputies will be notified
2) It automated the deployment of the software through SCCM as soon as the request is approved

Question 6

How does the 1E Simple, Seamless Self-service solution enable IT to maintain governance while providing user choice?

Answer 6

1) IT determines which applications are made available through the portal and can restrict availablity to specific users
2) By providing users with a consumer-like experience, they will be less inclined to implement ‘shadow IT, allowing IT to retain control over more of the environment
3) Flexible approval workflow enables IT to be invovled in the approval process along with managers and financial controllers

Question 7

How is the 1E Simple, Seamless Self-service solution providing business value to AstraZeneca?

Answer 7

1) Users request software from a fully branded and familiar “AppZone” portal
2) Software can now be deployed as quickly as 5 minutes whereas before it took 5 days