Silent Calls

Question 1

When would the met auto process be followed?

Answer 1

When there is audible non suspicious voices or key tones.

Question 2

What is the process for a silent or background noise line?

Answer 2

Standard start, F2+e+s, read the silent procedure phrase, leave a 2 secon gap, read the first section of the silent procedure, at 45 seconds, Alt-G, F2+e+c list reason in notes box, f-12

Question 3

What is the met auto process?

Answer 3

Standard start, F2+e+s, silent phrase, after 30 seconds begin met auto (F2+e+e), once met auto has finished, Alt-G, note NRM in notes, relinquish (F2+L)

Question 4

What are the silent call procedure acronym?

Answer 4

NSD - No sound detected
NRE - No response to expression
NRM - No response to Metauto

Question 5

Silent handover mandatory phrase?

Answer 5

Liverpool connecting (number)
The line is silent, there may be a customer.
(Reason for connecting)
Would you like location details?

Question 6

What should you look out for on silent calls?

Answer 6

Swearing
Whispering
Raised voices
Foreign speech
Water
Crying
Screaming
Dogs barking
Gunshots
Arguing
Struggling to breathe
Choking
Alarms

Question 7

What is the met auto process when a key press is heard?

Answer 7

55 key press, met auto alerts, F1, rotate to primary police, note 55conn, and connect and provide 55 handover.

Non 55 key press, F1, rotate to police primary, connect, provide silent call handover

Question 8

When do you clear a call as “cleared without speech”?

Answer 8

When there has been continuous silence, or general noise for the duration of the call

Question 9

What is the command to clear a call without speech?

Answer 9

F2+E+C