SHRM Module 3 Flashcards
What are the goals of organizational development
Productivity (effectiveness and efficiency)
People’s satisfaction with the quality of their work
The ability of the organization to revitalize and develop itself over time.
Organization processes and outputs.
What is org. Culture?
Shared attitudes and perceptions in an organization.
Made up of corporate values and behaviors as well as environmental and organizational realities that influence the organization. It binds members together and influences how they think about themselves, their fellow employees, and their work.
Org culture fulfills what 4 purposes
Gives members identity
Collective commitment
Promotes system stability
Shapes behavior by helping members make sense of their surroundings
What is HRs role in OD?
Change agent
Evaluation
OD intervention strategies ; 3 stages
- Diagnose environment
- Develop an action plan
- Evaluate result
Two categories of OD
Change process theory and
Implementation
Change process theory explained
Explains the dynamics in which change takes place
Three stages of change process
Unfreezing, moving and re freezing
Social psychologists Kurt Lewin
Explain each of the 3 stages in change process as per Kurt Lewin
Unfreezing: getting people to accept change will occur.
Moving: getting people to accept the new desired state
Re freezing: when the new ideal becomes a regular part of the organization.
Implementation theory
Design and implementation of a specific OD intervention targeted at managing the change process.
OD strategy categories
Interpersonal, technological, structural
Describe each of the 3 categories of OD implementation
Interpersonal-work relationships between employees, directed at improving interpersonal, intrapersonal, inter group, and intragroup relations.
Technological: process intervention such as activities in job design, job simplification, and specialization, grouping jobs into departments by function or product and analyzing work flow and human factors to achieve coordination and communication among departments.
Structural strategies: look at how the structure is helping or hindering the organization. Span of control and reporting relationships.
Several other nerve nations in OD, name a few common types:
- Team building
2.Flexible work and staffing arrangements
3 diversity programs
4 quality initiatives- TQM
What is TQM?
Total Quality Management:
A strategic integrated management system for achieving customer satisfaction that involves all managers and employees and uses quantitative methods to continuously improve an organizational process.
TQM Philosophies: can you describe the 3 gurus in TQM for quality consulting business.
Edward Deming: took 14 point for managing productivity and quality to Japan.
Joseph Juan: quality as “fitness to use”…emphasizes the reliability of a product or service for its users. The Juran Triology: incorporates quality planning,quality control and quality improvements.
Philip Crosby: 14 point and added 4 absolutes: 1. Definition of quality, 2. A prevention system ( rather than appraisal of quality), a performance standard ( zero defects), and the measurement of quality ( the cost of nonconformance).
Organizational development is what process?
Enhances the effectiveness of an organization and the well- being
Delphi technique
Quality tool that analyzes process. Classic example of flow chart that is a diagram of the steps involved in a process.
A control chart
Illustration of variations from normal in a situation over time. The control chart has upper and lower control limits drawn on either side of a process range, which allows users to see if the process is out of range.
Cause and effect diagram
Ishikawa diagram and fishbone diagram uses a visual to map out a list of factors that are thought to affect a problem or a desired outcome. To understand employee turn over or manager might use to understand process failure.
Scatter diagram
Depicts possible relationships between two variables. Ex. Look at relationship between education and income. They may be expected to rise along an imaginary diagonal line
Histogram
A graphic representation of the distribution of a single type of measurement. The data is represented by a series of rectangles of varying heights and usually touching. Answers how many occurrences are there in each class of measurement.
Check sheet
Simple visual tool used to collect and analyze data. Employees make a check mark to keep track of the number of calls, problems, sales etc.
Pareto chart
Pareto principle that 80 percent of problems come from 20 percent of the cause. Read more examples.
Offers users to focus on the problems that offer the greatest potential for improvement. Check sheets are often used for the initial data collection.
Theory of contracts (TOC)
A systems management philosophy that is intended to help organizations continually achieve their goals. Theory is every organization faces constraints otherwise we would be capable of infinite throughput. Constraints come from the procedures and resources.
