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SHRM-CP > SHRM CP Prep Part IV > Flashcards

SHRM CP Prep Part IV Flashcards

1
Q

What are the 5 disciplines of a learning organization?

A

systems thinking, mental models, personal mastery, team learning, shared vision

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2
Q

What is systems thinking?

A

holistic view, identifying patterns

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3
Q

What are mental models?

A

our assumptions about the world

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4
Q

What is common law?

A

based on broad principles, set by precedent

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5
Q

What is civil law?

A

written law

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6
Q

What are extraterritorial laws?

A

laws that apply to citizens residing in foreign countries

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7
Q

What are supranational laws?

A

binding agreements between countries, like the EU

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8
Q

What are international laws?

A

how host countries will treat citizens of other countries

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9
Q

What does the FLSA say?

A

standards for wages, OT pay, child labor

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10
Q

Garnishment of employee wages is covered by what?

A

Consumer Credit Protection Act

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11
Q

What does the EPA require?

A

equal gender pay

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12
Q

What does the Uniform Guidelines on Employee Selection Procedures do (UGESP)?

A

pre-employment tests, parameters for hiring/firing decisions including RIF

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13
Q

What is the limit for adverse impact?

A

80 percent

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14
Q

What is the LHWCA?

A

workers’ comp for maritime workers

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15
Q

Can the Dept of Labor’s OWCP oversee state workers comp?

A

no

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16
Q

What does ERISA say?

A

retirement pension, welfare benefits plans

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17
Q

What is COBRA?

A

continued healthcare coverage

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18
Q

What is HIPAA?

A

medical confidentiality

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19
Q

What is the NLRA/Wagner Act?

A

unions, right to bargain

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20
Q

What is an unfair labor practice?

A

any act by union or employer that violates section 8 of NLRA or the Taft-Hartley Act

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21
Q

What does the Taft-Hartley Act say?

A

prohibits closed shops, allows right to work laws, prohibits jurisdictional strikes

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22
Q

What is a closed shop?

A

where union membership is a condition of employment

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23
Q

What is a hot cargo agreement?

A

arrangement with union to boycott another business the union has an issue with

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24
Q

What is featherbedding?

A

attempt to force employer to pay for work that wasn’t done

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25
Q

What law deals with relationship between unions and its members?

A

LMRDA/Landrum-Griffin Act

26
Q

What is leafletting?

A

union handing out info to persuade employees to sign authorization cards

27
Q

What is salting?

A

unions sends applicants who are paid by union to apply and begin to organize immediately from within

28
Q

What is bannering?

A

union places obvious signs in front of business to advertise about business practices

29
Q

What is statutory bar?

A

another union cannot petition to represent the employees who have had an election in the past year

30
Q

What is contract bar?

A

an election cannot happen if there is a valid CBA that covers at least 3 years

31
Q

What is blocking bar?

A

an election cannot happen if an ULP is pending

32
Q

What law enforces whistleblower protections?

A

OSHA

33
Q

What is USERRA?

A

veteran right to return to their job

34
Q

What is FMLA?

A

50 or more employees, who have worked 1 year and 1250 hours, to have up to 12 weeks of unpaid leave

35
Q

What acts affect government contracts, aid, or grants?

A

Davis-Bacon, SCA, PCA

36
Q

What is WARN Act?

A

early warning of layoffs or plant closures

37
Q

What is the EEOC?

A

nondiscrimination in employment

38
Q

What is Title VII?

A

nondiscrimination

39
Q

What are the stages of the business lifecycle?

A

introduction, growth, maturity, decline, renew

40
Q

How to move from resistant to neutral phase of change continuum?

A

emphasize importance, sense of urgency, clear vision, assemble core team

41
Q

How to move from neutral to welcoming phase of change continuum?

A

communication, engage stakeholders, short-term wins

42
Q

How to move from welcoming to maintaining phase of change continuum?

A

sustain progress, embed practices into organizations

43
Q

What is the cascading approach to change management?

A

top-down

44
Q

What is the progressive approach to change management?

A

starts at top but simultaneously shared within company

45
Q

What is the organic approach to change management?

A

starts at any level

46
Q

What is the job characteristics model theory of motivation?

A

job characteristics>psychological stress>outcomes

47
Q

What are the 5 aspects of psychological stress in the job characteristics model?

A

skill variety, task identity, task significance, autonomy, feedback

48
Q

What is operant conditioning?

A

reward good behavior, punish bad behavior

49
Q

What are the types of reinforcement/punishment?

A

positive reinforcement, negative reinforcement, punishment, extinction

50
Q

What is motivation-hygiene theory?

A

employees have extrinsic and intrinsic needs to be fulfilled

51
Q

What is an extrinisc or hygiene need?

A

job environment

52
Q

What is an intrinsic or motivation need?

A

personal growth, development, achievement

53
Q

What are Maslow’s 5 levels of needs?

A

physiological, safety, belonging, esteem, self-actualization

54
Q

What are the 3 acquired needs theory levels?

A

affiliation, achievement, power

55
Q

Who did acquired needs theory?

A

David McClelland

56
Q

Who did expectancy theory?

A

Victor Vroom

57
Q

What is expectancy theory?

A

belief that hard work pays off (increased rewards)

58
Q

What are the 3 aspects of expectancy theory?

A

expectancy, instrumentality, valence

59
Q

What is expectancy?

A

effort

60
Q

What is instrumentality?

A

performance

61
Q

What is valence?

A

rewards

SHRM-CP (5 decks)

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