SHRM CP Prep Part IV

Question 1

What are the 5 disciplines of a learning organization?

Answer 1

systems thinking, mental models, personal mastery, team learning, shared vision

Question 2

What is systems thinking?

Answer 2

holistic view, identifying patterns

Question 3

What are mental models?

Answer 3

our assumptions about the world

Question 4

What is common law?

Answer 4

based on broad principles, set by precedent

Question 5

What is civil law?

Answer 5

written law

Question 6

What are extraterritorial laws?

Answer 6

laws that apply to citizens residing in foreign countries

Question 7

What are supranational laws?

Answer 7

binding agreements between countries, like the EU

Question 8

What are international laws?

Answer 8

how host countries will treat citizens of other countries

Question 9

What does the FLSA say?

Answer 9

standards for wages, OT pay, child labor

Question 10

Garnishment of employee wages is covered by what?

Answer 10

Consumer Credit Protection Act

Question 11

What does the EPA require?

Answer 11

equal gender pay

Question 12

What does the Uniform Guidelines on Employee Selection Procedures do (UGESP)?

Answer 12

pre-employment tests, parameters for hiring/firing decisions including RIF

Question 13

What is the limit for adverse impact?

Answer 13

80 percent

Question 14

What is the LHWCA?

Answer 14

workers’ comp for maritime workers

Question 15

Can the Dept of Labor’s OWCP oversee state workers comp?

Answer 15

no

Question 16

What does ERISA say?

Answer 16

retirement pension, welfare benefits plans

Question 17

What is COBRA?

Answer 17

continued healthcare coverage

Question 18

What is HIPAA?

Answer 18

medical confidentiality

Question 19

What is the NLRA/Wagner Act?

Answer 19

unions, right to bargain

Question 20

What is an unfair labor practice?

Answer 20

any act by union or employer that violates section 8 of NLRA or the Taft-Hartley Act

Question 21

What does the Taft-Hartley Act say?

Answer 21

prohibits closed shops, allows right to work laws, prohibits jurisdictional strikes

Question 22

What is a closed shop?

Answer 22

where union membership is a condition of employment

Question 23

What is a hot cargo agreement?

Answer 23

arrangement with union to boycott another business the union has an issue with

Question 24

What is featherbedding?

Answer 24

attempt to force employer to pay for work that wasn’t done

Question 25

What law deals with relationship between unions and its members?

Answer 25

LMRDA/Landrum-Griffin Act

Question 26

What is leafletting?

Answer 26

union handing out info to persuade employees to sign authorization cards

Question 27

What is salting?

Answer 27

unions sends applicants who are paid by union to apply and begin to organize immediately from within

Question 28

What is bannering?

Answer 28

union places obvious signs in front of business to advertise about business practices

Question 29

What is statutory bar?

Answer 29

another union cannot petition to represent the employees who have had an election in the past year

Question 30

What is contract bar?

Answer 30

an election cannot happen if there is a valid CBA that covers at least 3 years

Question 31

What is blocking bar?

Answer 31

an election cannot happen if an ULP is pending

Question 32

What law enforces whistleblower protections?

Answer 32

OSHA

Question 33

What is USERRA?

Answer 33

veteran right to return to their job

Question 34

What is FMLA?

Answer 34

50 or more employees, who have worked 1 year and 1250 hours, to have up to 12 weeks of unpaid leave

Question 35

What acts affect government contracts, aid, or grants?

Answer 35

Davis-Bacon, SCA, PCA

Question 36

What is WARN Act?

Answer 36

early warning of layoffs or plant closures

Question 37

What is the EEOC?

Answer 37

nondiscrimination in employment

Question 38

What is Title VII?

Answer 38

nondiscrimination

Question 39

What are the stages of the business lifecycle?

Answer 39

introduction, growth, maturity, decline, renew

Question 40

How to move from resistant to neutral phase of change continuum?

Answer 40

emphasize importance, sense of urgency, clear vision, assemble core team

Question 41

How to move from neutral to welcoming phase of change continuum?

Answer 41

communication, engage stakeholders, short-term wins

Question 42

How to move from welcoming to maintaining phase of change continuum?

Answer 42

sustain progress, embed practices into organizations

Question 43

What is the cascading approach to change management?

Answer 43

top-down

Question 44

What is the progressive approach to change management?

Answer 44

starts at top but simultaneously shared within company

Question 45

What is the organic approach to change management?

Answer 45

starts at any level

Question 46

What is the job characteristics model theory of motivation?

Answer 46

job characteristics>psychological stress>outcomes

Question 47

What are the 5 aspects of psychological stress in the job characteristics model?

Answer 47

skill variety, task identity, task significance, autonomy, feedback

Question 48

What is operant conditioning?

Answer 48

reward good behavior, punish bad behavior

Question 49

What are the types of reinforcement/punishment?

Answer 49

positive reinforcement, negative reinforcement, punishment, extinction

Question 50

What is motivation-hygiene theory?

Answer 50

employees have extrinsic and intrinsic needs to be fulfilled

Question 51

What is an extrinisc or hygiene need?

Answer 51

job environment

Question 52

What is an intrinsic or motivation need?

Answer 52

personal growth, development, achievement

Question 53

What are Maslow's 5 levels of needs?

Answer 53

physiological, safety, belonging, esteem, self-actualization

Question 54

What are the 3 acquired needs theory levels?

Answer 54

affiliation, achievement, power

Question 55

Who did acquired needs theory?

Answer 55

David McClelland

Question 56

Who did expectancy theory?

Answer 56

Victor Vroom

Question 57

What is expectancy theory?

Answer 57

belief that hard work pays off (increased rewards)

Question 58

What are the 3 aspects of expectancy theory?

Answer 58

expectancy, instrumentality, valence

Question 59

What is expectancy?

Answer 59

effort

Question 60

What is instrumentality?

Answer 60

performance

Question 61

What is valence?

Answer 61

rewards