SHRM CP Prep Part I

Question 1

What are the 3 types of comparison performance appraisal methods?

Answer 1

ranked, paired, forced distribution

Question 2

What is the ranked performance appraisal method?

Answer 2

evaluator ranks employees from highest to lowest

Question 3

What is the paired comparison performance appraisal method?

Answer 3

compares employees to other employees in their group

Question 4

What is the forced distribution performance appraisal method?

Answer 4

uses a bell curve to distribute employees

Question 5

What type of scale does a narrative performance appraisal method use?

Answer 5

Likert scale

Question 6

What is one issue with a Likert scale?

Answer 6

it may be subjective

Question 7

What are Behaviorally Anchored Ratings Scales?

Answer 7

ranking anchored statements, must be built from the job description

Question 8

What is a checklist performance appraisal method?

Answer 8

checks off behaviors that were observed throughout performance year

Question 9

What is one issue with a checklist performance appraisal method?

Answer 9

it does not provide meaningful feedback

Question 10

What is Management By Objectives?

Answer 10

using mutually set goals to rate employees

Question 11

What is 360-degree feedback?

Answer 11

feedback from all levels of people the employee interacts with

Question 12

What is central tendency?

Answer 12

rating every employee average

Question 13

What is central leniency?

Answer 13

rating every employee above average

Question 14

What is central strictness?

Answer 14

rating every employee below average

Question 15

What is contrast effect?

Answer 15

comparing all statements against other statements

Question 16

What is cultural noise?

Answer 16

not recognizing when the candidate answers questions based on what the candidate believes the interviewer wants to hear

Question 17

What is first-impression effect?

Answer 17

forming opinions on first impressions alone

Question 18

What is halo effect?

Answer 18

emphasizing one positive trait over all other traits

Question 19

What is horn effect?

Answer 19

emphasizing one negative trait over all other traits

Question 20

What is inconsistency error?

Answer 20

manipulating data to draw selective rather than representative conclusions

Question 21

What is a negative emphasis error?

Answer 21

placing the most emphasis on a small amount of negative and irrelevant information

Question 22

What is nonverbal bias?

Answer 22

placing too much emphasis on nonverbal cues

Question 23

What is primacy error?

Answer 23

forming a first impression opinion

Question 24

What is recency error?

Answer 24

treating most recent behavior as reflective of entire time period

Question 25

What is similar to me/ different than me error?

Answer 25

being influenced by shared or different personal characteristics

Question 26

What is stereotyping?

Answer 26

using beliefs about a group to draw conclusions about an individual

Question 27

What is job rotation?

Answer 27

moving from job to job to build competency in new areas

Question 28

What is job enlargement?

Answer 28

giving employees more tasks within their job scope to provide them with variety

Question 29

What is job enrichment?

Answer 29

added increased responsibilities to a job

Question 30

What is a benefit to project team participation?

Answer 30

developmental, cross-functional collaboration

Question 31

What are dual career ladders?

Answer 31

career paths, one that includes managerial roles and one that does not

Question 32

What is coaching?

Answer 32

addressing a developmental issue

Question 33

What is counseling?

Answer 33

addressing an attitude issue

Question 34

What is restructuring?

Answer 34

reorganizing a company and affecting its legal or operational ownership

Question 35

What are the different types of restructuring?

Answer 35

acquisition, merger, divestiture

Question 36

What is an acquistion?

Answer 36

buying another company

Question 37

What is a merger?

Answer 37

combining into a new company

Question 38

What is a divestiture?

Answer 38

selling a portion of your company

Question 39

What are some pros of face to face communication?

Answer 39

immediate feedback, best when discussing highly sensitive or complex information

Question 40

What are some cons of face to face communication?

Answer 40

time-consuming, requires good listening skills

Question 41

What are some pros of phone call communication?

Answer 41

allows for questions and feedback

Question 42

What are some cons of phone call communication?

Answer 42

no nonverbal cues, may lose attention, time-consuming

Question 43

What are some pros of voicemail communication?

Answer 43

saves time

Question 44

What are some cons of voicemail communication?

Answer 44

no feedback or questions

Question 45

What are some pros of email communication?

Answer 45

saves time, allows detail, larger audience, documentation

Question 46

What are some cons of email communication?

Answer 46

time-consuming, can be misinterpreted, feedback is inconsistent

Question 47

What are some pros of text message communication?

Answer 47

saves time, good for relaying organization-wide messages

Question 48

What are some cons of text message communication?

Answer 48

can be misinterpreted, no nonverbal cues, limits message length

Question 49

What are some pros of social media communication?

Answer 49

reaches large audience, immediate feedback

Question 50

What are some cons of social media communication?

Answer 50

may not reach intended audience, permanently online

Question 51

What are some pros of a written report communication?

Answer 51

comprehensive information, detail, encourages thoughtful responses

Question 52

What are some cons of a written report communication?

Answer 52

no immediate feedback, uses standard org templates

Question 53

What are some pros of verbal presentation communication?

Answer 53

immediate questions and feedback, use of multimedia

Question 54

What are some cons of verbal presentation communication?

Answer 54

requires practice and engaging delivery, time-consuming