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SHRM-CP > SHRM CP Prep Part I > Flashcards

SHRM CP Prep Part I Flashcards

1
Q

What are the 3 types of comparison performance appraisal methods?

A

ranked, paired, forced distribution

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2
Q

What is the ranked performance appraisal method?

A

evaluator ranks employees from highest to lowest

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3
Q

What is the paired comparison performance appraisal method?

A

compares employees to other employees in their group

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4
Q

What is the forced distribution performance appraisal method?

A

uses a bell curve to distribute employees

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5
Q

What type of scale does a narrative performance appraisal method use?

A

Likert scale

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6
Q

What is one issue with a Likert scale?

A

it may be subjective

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7
Q

What are Behaviorally Anchored Ratings Scales?

A

ranking anchored statements, must be built from the job description

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8
Q

What is a checklist performance appraisal method?

A

checks off behaviors that were observed throughout performance year

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9
Q

What is one issue with a checklist performance appraisal method?

A

it does not provide meaningful feedback

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10
Q

What is Management By Objectives?

A

using mutually set goals to rate employees

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11
Q

What is 360-degree feedback?

A

feedback from all levels of people the employee interacts with

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12
Q

What is central tendency?

A

rating every employee average

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13
Q

What is central leniency?

A

rating every employee above average

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14
Q

What is central strictness?

A

rating every employee below average

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15
Q

What is contrast effect?

A

comparing all statements against other statements

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16
Q

What is cultural noise?

A

not recognizing when the candidate answers questions based on what the candidate believes the interviewer wants to hear

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17
Q

What is first-impression effect?

A

forming opinions on first impressions alone

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18
Q

What is halo effect?

A

emphasizing one positive trait over all other traits

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19
Q

What is horn effect?

A

emphasizing one negative trait over all other traits

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20
Q

What is inconsistency error?

A

manipulating data to draw selective rather than representative conclusions

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21
Q

What is a negative emphasis error?

A

placing the most emphasis on a small amount of negative and irrelevant information

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22
Q

What is nonverbal bias?

A

placing too much emphasis on nonverbal cues

23
Q

What is primacy error?

A

forming a first impression opinion

24
Q

What is recency error?

A

treating most recent behavior as reflective of entire time period

25
Q

What is similar to me/ different than me error?

A

being influenced by shared or different personal characteristics

26
Q

What is stereotyping?

A

using beliefs about a group to draw conclusions about an individual

27
Q

What is job rotation?

A

moving from job to job to build competency in new areas

28
Q

What is job enlargement?

A

giving employees more tasks within their job scope to provide them with variety

29
Q

What is job enrichment?

A

added increased responsibilities to a job

30
Q

What is a benefit to project team participation?

A

developmental, cross-functional collaboration

31
Q

What are dual career ladders?

A

career paths, one that includes managerial roles and one that does not

32
Q

What is coaching?

A

addressing a developmental issue

33
Q

What is counseling?

A

addressing an attitude issue

34
Q

What is restructuring?

A

reorganizing a company and affecting its legal or operational ownership

35
Q

What are the different types of restructuring?

A

acquisition, merger, divestiture

36
Q

What is an acquistion?

A

buying another company

37
Q

What is a merger?

A

combining into a new company

38
Q

What is a divestiture?

A

selling a portion of your company

39
Q

What are some pros of face to face communication?

A

immediate feedback, best when discussing highly sensitive or complex information

40
Q

What are some cons of face to face communication?

A

time-consuming, requires good listening skills

41
Q

What are some pros of phone call communication?

A

allows for questions and feedback

42
Q

What are some cons of phone call communication?

A

no nonverbal cues, may lose attention, time-consuming

43
Q

What are some pros of voicemail communication?

A

saves time

44
Q

What are some cons of voicemail communication?

A

no feedback or questions

45
Q

What are some pros of email communication?

A

saves time, allows detail, larger audience, documentation

46
Q

What are some cons of email communication?

A

time-consuming, can be misinterpreted, feedback is inconsistent

47
Q

What are some pros of text message communication?

A

saves time, good for relaying organization-wide messages

48
Q

What are some cons of text message communication?

A

can be misinterpreted, no nonverbal cues, limits message length

49
Q

What are some pros of social media communication?

A

reaches large audience, immediate feedback

50
Q

What are some cons of social media communication?

A

may not reach intended audience, permanently online

51
Q

What are some pros of a written report communication?

A

comprehensive information, detail, encourages thoughtful responses

52
Q

What are some cons of a written report communication?

A

no immediate feedback, uses standard org templates

53
Q

What are some pros of verbal presentation communication?

A

immediate questions and feedback, use of multimedia

54
Q

What are some cons of verbal presentation communication?

A

requires practice and engaging delivery, time-consuming

SHRM-CP (5 decks)

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